Manager Software Engineering

Optimum; Bethpage (NY); On-site; USD 134,000 - 220,000; Full time

Job summary

Optimum in Bethpage, NY seeks a highly experienced Manager of Software Engineering to lead the One Agent team developing a client-facing platform using Svelte and Go. You will own the roadmap, mentor engineers, and ensure secure, scalable software aligned with business goals.

You will drive agile delivery, partner with product/design, and oversee 24/7 service health, incident response, and performance improvements while shaping the architecture and technology strategy for customer-facing

Qualifications

• Bachelor's degree in CS or related field required.
• 8+ years of software development with 3+ years in leadership.
• Experience designing customer-facing or agent-facing solutions in Telecom.
• Strong architecture across address lookup, products, offers, catalog, cart, fulfillment, payments, orders.
• Experience with UI tech and integrating APIs, scripts, and SDKs.

Responsibilities

• Lead and grow a software engineering team.
• Drive tech feasibility, delivery, and quality with cross-functional teams.
• Define and align technology roadmaps with product goals.
• Communicate vision and roadmaps to diverse audiences.
• Oversee monitoring, SLOs, incident response, and reliability.

Skills

UI development (ReactJs, Node.js, Type

Go

Software architecture

Leadership

Agile

Customer-facing systems

Svelte

Education

Bachelor's Degree in Computer Science or related field

Tools

Okta

Go

Java

Cloud platforms

CI/CD

Job description

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Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

We are seeking a highly experienced Manager of Software Engineering to lead our talented One Agent team. In this role, you will own and drive the evolution of our Agent Facing One Agent platform built using Svelte and Go . The ideal candidate possesses a strong technical background in customer facing architecture and UI/BE development technologies, along with outstanding leadership skills and a passion for delivering secure and seamless software. You will be responsible for the One Agent roadmap, collaborating with cross-functional teams to ensure the delivery of high-quality software that meet the needs of our customers and business objectives.

Responsibilities

• Lead effective brainstorming sessions to generate innovative ideas and solutions.
• Drive multi-scrum technology feasibility, delivery, and quality in partnership with product and design teams.
• Establish and gain acceptance for technology roadmaps aligned with product roadmaps.
• Establish and gain acceptance for technical solutions, serving as a go-to expert for specific capabilities.
• Articulate technology vision, principles, and roadmaps to diverse audiences, tailoring communication appropriately.
• Achieve objectively good negotiation results efficiently while maintaining relationships and driving decision-making.
• Effectively and respectfully drive technical team interactions, persuasively influencing architecture, software design, implementation, and incident recovery.
• Thoroughly vet and refine requirements to clearly articulate their intent.
• Establish clear cost and time commitments to stakeholders, ensuring they are met with assistance.
• Consistently communicate with stakeholders about expectations.
• Build, lead, and improve a successful team of software engineers.
• Feedback and Development: Provide candid and empathetic feedback across all levels, fostering a culture of growth and development.
• Proactively build strong relationships with product, design, and business/operations counterparts within and across teams.
• Articulate the financial benefits and costs of capabilities, incorporating this information into decision-making.
• Adhere to regulatory and corporate policy obligations, ensuring compliance without relying on other technologists.

Qualifications

• Bachelor's Degree in Computer Science or a related field
• Minimum of eight years of professional software development experience, including 3+ years in a leadership role
• Proven, hands‑on experience designing and implementing customer‑facing or Agent facing solutions in the Telecom industry
• Strong architectural understanding of Address lookup, Products, Offers, Catalog, Cart, Fulfillment, and Payments, Order flows
• Knowledgeable in integrations, A/B testing, Analytics, and integration with CMS and CRM systems
• Experience in UI development programming languages (ReactJs, Node.js, TypeScript, JS) and a strong grasp of how to decompose UI designs into reusable components and integrate apis, scripts and sdks in the UI
• Experience owning the operational health of a critical, 24/7 service, including defining monitoring and service‑level objectives (SLOs), managing incident response, and serving as an escalation point in partnership with SRE or Operations teams
• Strong technical background in relevant technologies (e.g., Okta, Go, Java, cloud platforms, CI/CD)
• Proven ability to lead and inspire engineering teams, foster collaboration, and drive results
• Excellent verbal and written communication skills, with the ability to tailor communication to different audiences
• Strong analytical and problem‑solving skills, with a focus on finding creative solutions to complex challenges
• Experience managing software development projects, including scoping, planning, and execution
• Experience working in an Agile development environment
• Experience leading the deployment of regularly planned releases

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co‑workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $133,661.00 - $219,586.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.

We appreciate your interest in this opportunity.

Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.

Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty