Manager, Software Engineer - TechOps

Splunk; San Jose (CA); On-site; USD 98,000 - 126,000; Full time

Job summary

Splunk is seeking a Manager for their Software Engineering TechOps team in San Jose, responsible for leadership in operations and processes for their Cloud platform. The ideal candidate will lead initiatives for reliability, performance, and process improvement while mentoring a high-performing team.

Qualifications

• At least 3 years in a hands-on leadership position.
• Experience in Systems Administration or Technical Operations.
• Deep understanding of Cloud platforms (AWS, Azure, GCP).

Responsibilities

• Oversee operational infrastructure for SaaS systems.
• Ensure stability and performance of Splunk Cloud environment.
• Drive automation and software-defined approaches to reliability.

Skills

Leadership

Collaboration

Problem Solving

Cloud (AWS, Azure, GCP)

Linux/UNIX

Configuration Management

Job description

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Splunk is looking for a manager to provide day-to-day leadership in our Splunk Cloud TechOps team. This position is responsible for overseeing the operational infrastructure and delivery of Splunk’s SaaS customer facing systems. As a manager of TechOps, you'll lead a team responsible for building and running our distributed systems at scale in production, supporting and monitoring our rapidly growing Cloud Platform. You'll utilize metrics to plan, implement, automate, and continually improve processes that lead to an improvement in overall MTTR. We're looking for someone to bring a fresh approach to problems of all shapes and sizes and help us build a top-notch Splunk Cloud TechOps team.

Responsibilities

• Solve issues and participate in on-call support, ensuring stability and performance of the Splunk Cloud environment
• Define and oversee TechOps projects to ensure quality and alignment with business goals
• Collaborate with partner teams to identify and address gaps and opportunities within the business
• Partner with our NOC, Support, and SRE teams to deliver agile, highly automated capabilities to monitor applications and our cloud infrastructure
• Drive automation and software-defined approaches to reliability and availability as well as change management
• Work closely with various groups within Operations to drive efficiencies including authoring of internal tools, runbooks, and advising on best practices
• Represent the TechOps team in meetings regarding process changes and recommendations on new procedures and executions
• Work with your peers across the organization to handle customer escalations, incidents, or dependent release activities
• Act as a liaison between NOC, SRE, monitoring teams, support, and leadership for new processes, tools and knowledge transfers
• Provide incident and escalation lead responsibilities, contribute to post incident reviews, and follow through with action plans
• Lead and mentor a team of high performing engineers while fostering a strong team culture of innovation, collaboration, continuous improvement, and a customer focused mentality.
  
  

Who you are

• At least 3 years in hands-on leadership position
• Deep understanding of Cloud (AWS, Azure, GCP)
• Experienced in Systems Administration or Technical Operations
• Hands-on experience maintaining and troubleshooting Linux/UNIX servers in a production environment
• Strong knowledge of and experience with config management
• Collaborative with exceptional social and interpersonal skills
• Calm and collected in stressful situations, such as a major service outage
• Take charge personality, and the ability to drive a plan to completion
• Comfortable working in a dynamic environment with a highly technical team
• Demonstrated attention to detail, follow through, and ability to prioritize quickly are necessary
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development, IT Services and IT Consulting, and Technology, Information and Internet

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