Manager, SMB Inside Sales

HP Inc.; Rio Rancho (NM); On-site; USD 116,000 - 171,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies

Job summary

HP Inc. is seeking a Manager, SMB Inside Sales to lead the inside sales team, set objectives, and execute sales strategies. You will manage pipelines, coach reps, and align solutions with client needs to drive revenue and growth across the SMB segment in the United States.

The role emphasizes performance management, budget oversight, training, and continuous improvement of sales processes using CRM tools and industry best practices.

Qualifications

• Four-year or graduate degree in Sales, Marketing, Business Administration, or related discipline, or commensurate work experience.
• Typically 7–10 years of job-related experience or 5–7 years of management experience, preferably in sales or business management.

Responsibilities

• Sets clear inside sales objectives aligned with organizational goals.
• Crafts and executes inside sales strategies and manages sales pipelines.
• Leads and evaluates inside sales representatives and facilitates training.
• Manages account planning and maintains a healthy sales pipeline to meet revenue goals.
• Provides performance evaluations and development plans to team members.
• Oversees budget and resource allocations to optimize costs.
• Collaborates with customers to tailor solutions and improve offerings.
• Drives training on product knowledge, selling techniques, and customer engagement.
• Leads regular sales meetings and shares best practices to motivate the team.
• Keeps up with sales technology and CRM tools to improve efficiency.

Skills

Account Management

Business Development

Inside Sales

Lead Generation

Sales Strategy

Customer Relationship Management

Education

Four-year degree in Sales/Marketing/Business Administration

Graduate degree or commensurate experience

Tools

Salesforce

CRM Systems

Job description

Manager, SMB Inside Sales

Description -

Job Summary

• This role is responsible for setting clear sales objectives aligned with organizational goals, crafting and executing effective inside sales strategies, and managing sales pipelines. The role manages inside sales representatives, evaluates team performance, and facilitates training for their skill enhancement. The role stays updated with the latest advancements in the market and integrates customer feedback for improvements in the organization’s offerings.

Responsibilities

• Establishes clear inside sales objectives and performance targets that align with the organization's overall goals and objectives.
• Crafts and executes inside sales strategies that encompass market analysis, opportunity identification, and tactics to surpass sales targets.
• Manages account planning while maintaining a sales pipeline to ensure a continuous flow of opportunities to meet revenue goals.
• Assists sales teams in customizing solutions tailored to client needs, demonstrating a deep understanding of client challenges, and aligning the organization’s capabilities with their objectives.
• Conducts thorough performance evaluations, providing constructive feedback and establishing individual development plans to foster growth.
• Manages the budget, making resource allocations, monitoring expenses, and striving for cost-effectiveness.
• Seeks and integrates customer feedback to drive enhancements in products and services, thereby refining the inside sales process for overall customer satisfaction.
• Facilitates training and development programs to empower the inside sales team with enhanced product knowledge, selling techniques, and customer engagement skills.
• Conducts regular sales meetings to address challenges and share best practices while keeping the team informed, aligned with goals, and motivated.
• Keeps up to date with sales technology, CRM systems, and other tools to improve efficiency and productivity in the sales process.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in sales, business management, project management, or a related field.

Preferred Certifications

NA

Knowledge & Skills

• Account Management
• Business Development
• Business To Business
• Catering Sales
• Cold Calling
• Customer Relationship Management
• Inside Sales
• Inside Sales Management
• Key Performance Indicators (KPIs)
• Lead Generation
• Marketing
• Sales Development
• Sales Management
• Sales Process
• Sales Prospecting
• Sales Strategy
• Salesforce
• Selling Techniques
• Software As A Service (SaaS)
• Value Propositions

Cross-Org Skills

• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Impact & Scope

• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

Complexity

• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Salary

The on-target earnings (OTE) range for this role is $115,650.00 - $170,600.00 USD annually with a 60%/40% (salary/incentive) mix. There are additional

opportunities for pay in the form of bonuses and/or equity (applies to United

States of America candidates only). Pay varies by work location, job-related

knowledge, skills, and experience.

Benefits

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview

[https://hpbenefits.ce.alight.com/])

The compensation and benefits information is accurate as of the date of this

posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job

Sales

Schedule

Full time

Shift

No shift premium (United States of America)

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy (https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c08129225) or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) "