Manager: Ski Patrol

Vail Resorts; White Haven (Luzerne County); On-site; USD 59,000 - 85,000; Full time

Benefits offered by this job

Ski passes

Discounted lift tickets for family

401(k) Retirement Plan

Excellent training and development

Job summary

Jack Frost and Big Boulder Ski Resort is seeking a Ski Patrol Manager for Winter Seasonal 2026/2027. Lead the Ski Patrol, shape a culture of safety, and oversee budgets, staffing, training, and incident response for mountain operations.

Collaborate with Mountain Operations, Risk Management, and external agencies to ensure compliant, high‑quality guest experiences. Applicants should have 5+ years patrol experience and OEC certification.

Qualifications

• 5+ years of Patrol experience.
• Current OEC certification.
• Strong leadership and safety mindset; excellent communication skills.

Responsibilities

• Lead Ski Patrol financials and budgeting.
• Oversee daily Ski Patrol operations for safety and efficiency.
• Drive a culture of accountability and guest service across the department.
• Coordinate with external agencies and other departments.
• Oversee winter setup, grooming priorities, and mountain operations.

Skills

Skiing proficiency

Leadership

Communication skills

Fluency in English

Education

High School diploma or equivalent

Associate or bachelor’s degree in emergency/public safety or related fields

Tools

Microsoft Office

Teams

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Select how often (in days) to receive an alert: Create Alert

Company: Jack Frost and Big Boulder Ski Resort

Shift Type: Winter Seasonal 2026/2027

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until June 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

At Vail Resorts, our mission is to create an Experience of a Lifetime for our employees so they can, in turn, provide an Experience of a Lifetime for our guests.

As the Ski Patrol Manager at Jack Frost Big Boulder, you will provide strategic leadership for all ski patrol operations, ensuring top-tier safety for both guests and employees. This dynamic role oversees all aspects of the Professional and Volunteer Ski Patrol. This includes staffing, training, budgeting, scheduling, interdepartmental relations, guest service, emergency medical response, incident management, risk mitigation, rope rescue, lift evacuation, and mountain rescue. In addition, the job requires overseeing summertime first aid operations, capital projects, and a variety of summer maintenance projects. You will lead and inspire a professional team, fostering a culture of accountability, continuous improvement, and leadership development. The job requires strong leadership qualities, and creative problem-solving.

In this position, you will collaborate closely with Mountain Operations, risk management, Environmental Health & Safety, and external emergency agencies to maintain operational excellence. Your success will be measured by strong safety performance, high employee engagement, regulatory compliance, and exceptional guest service.

Job Specifications:

• Starting Wage: $59,330.00 - $84,757.00
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

• Lead overall financial management of the Ski Patrol department, including labor and operating budgets
• Oversee day to day Ski Patrol operations in partnership with Patrol leadership to ensure safe, efficient, and consistent mountain operations
• Actively manage and shape the culture of the Ski Patrol team, reinforcing accountability, teamwork, professionalism, and alignment with company values
• Champion a strong culture of guest service, safety, and professionalism across the department
• Ensure effective daily staff meetings, reinforce safety standards, and participate in Vail wide Ski Patrol COE initiatives
• Strengthen intra and interdepartmental collaboration; support relationships with external agencies, including the DEC and/or applicable State entities.
• Manage winter mountain setup and spring teardown; oversee daily condition monitoring, trail openings/closures, signage, ropes, and padding
• Oversee departmental training programs, including schedules, content, and training safety standards
• Lead the candidate/apprentice program, including staffing levels, budgets, testing, and forecasting future patrol staffing needs
• Collaborate with Snow Surfaces and Grooming leadership to establish daily grooming priorities
• Actively participate in Resort Leadership Team meetings and daily operational calls
• Provide direct oversight of the Accident Investigation team, including hiring, training, and coordination with Health & Safety
• Engage in company wide leadership development programs

Job Requirements:

• 5+ years of Patrol experience
• Current OEC certification
• Expert skiing or riding ability
• Strong knowledge of ski area operations and mountain safety practices
• Strong communication, interpersonal, organizational, and decision-making skills
• Valid Driver’s License
• Microsoft Office and Teams proficiency
• Must be able to speak, read, and write fluently in English
• High School diploma or equivalent

Preferred:

• EMT or higher medical certification
• National Ski Patrol senior or certified alpine certification
• 3-4 years of Patrol supervisory experience
• Experience managing large operational teams
• Experience managing budgets and labor resources
• Experience with emergency management planning and incident command
• Associate or bachelor's degree in emergency management, risk management, public safety, business, recreation management or related fields.

The expected pay range is$59,330.00 - $84,757.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Nearest Major Market: Scranton
Nearest Secondary Market: Wilkes Barre