Manager, Site Reliability Engineer

NCR Voyix Corporation; Atlanta (GA); On-site; USD 150,000 - 210,000; Full time

Job summary

NCR Voyix Corporation is seeking an experienced Site Reliability Engineering (SRE) Manager to lead and mentor a team of SREs responsible for the reliability, scalability, and performance of critical systems and services. You will drive operational excellence and best practices across incident response, RCA, and automation.

As a leader, you will collaborate with development, product, and operations teams to ensure seamless service delivery, maintain on-call rotations, and evaluate new

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience.
• 5+ years of experience in Site Reliability Engineering, DevOps, or a similar role, with at least 2 years in a leadership position.
• Strong understanding of SRE principles, methodologies, and best practices.
• Proficiency in at least one scripting language (Python, Go, Bash).
• Extensive experience with cloud platforms (GCP, Azure) and containerization (Docker, Kubernetes).
• Extensive experience with CI/CD pipelines and tools (GitHub Actions, Flux, JFrog, Terraform, DevSecOps).
• Solid understanding of monitoring and alerting tools (Prometheus, Grafana, Datadog).
• Experience with infrastructure-as-code tools (Terraform, Ansible).
• Experience with incident management and post-mortems.

Responsibilities

• Lead, mentor, and manage a team of Site Reliability Engineers.
• Oversee design and maintenance of scalable, highly available infrastructure and applications.
• Develop and implement SRE best practices including incident response, post-mortems, RCA, and problem resolution.
• Define and monitor KPIs and SLOs to ensure health and performance of services.
• Drive automation across the SDLC, including CI/CD pipelines.
• Collaborate with development, product, and operations teams for reliable service delivery.
• Manage on-call rotations and incident management processes.
• Evaluate and implement new technologies to improve SRE capabilities and efficiency.
• Ensure security compliance across systems and services.
• Communicate status and changes effectively to stakeholders.

Skills

SRE principles

Leadership & mentoring

Python/Go/Bash

Cloud platforms (GCP/Azure)

CI/CD & DevOps

Monitoring tools (Prometheus, Grafana)

Containerization (Docker, Kubernetes)

IaC (Terraform, Ansible)

Incident response & RCA

Incident management

Education

Bachelor's degree in CS/Engineering

Equivalent practical experience

Tools

Docker

Kubernetes

Terraform

Ansible

GitHub Actions

Flux

JFrog

Prometheus

Grafana

ELK stack

Datadog

Job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job Summary

We are seeking an experienced and passionate Site Reliability Engineering (SRE) Manager to lead and mentor a team of SREs, ensuring the reliability, scalability, and performance of NCR VOYIX Corporation's critical systems and services. You will drive operational excellence, implement best practices, and foster a culture of continuous improvement within the SRE team.

Job Responsibilities

• Lead, mentor, and manage a team of Site Reliability Engineers, fostering their professional growth and development.
• Oversee the design, implementation, and maintenance of robust, scalable, and highly available infrastructure and applications.
• Develop and implement SRE best practices, including incident response, post-mortems, root cause analysis, and problem resolution.
• Define and monitor key performance indicators (KPIs) and service level objectives (SLOs) to ensure optimal system health and performance.
• Drive automation initiatives across the software development lifecycle, including continuous integration/continuous deployment (CI/CD) pipelines.
• Collaborate closely with development, product, and operations teams to ensure seamless service delivery and address reliability concerns.
• Manage on-call rotations and participate in incident management processes to minimize downtime and impact on customers.
• Evaluate and implement new technologies and tools to enhance SRE capabilities and improve operational efficiency.
• Ensure compliance with security standards and regulations across all systems and services.
• Communicate effectively with stakeholders regarding system status, incidents, and planned changes.

Job Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• 5+ years of experience in Site Reliability Engineering, DevOps, or a similar role, with at least 2 years in a leadership or management position.
• Strong understanding of SRE principles, methodologies, and best practices.
• Proficiency in at least one scripting language (e.g., Python, Go, Ruby, Bash).
• Extensive experience with cloud platforms preferably with GCP and Azure, and containerization technologies (e.g., Docker, Kubernetes).
• Extensive experience with CI/CD pipelines with GitActions, FAR, JFROG, Flux, Kubernetes, Terraform, and DevSecOps.
• Solid understanding of monitoring and alerting tools (e.g., Prometheus, Splunk, AppDynamics, Grafana, ELK stack, Datadog).
• Experience with infrastructure-as-code tools (e.g., Terraform, Ansible, Chef, Puppet).
• Experience with Agentic AI, Copilot, Gemini, and writing agents.
• Demonstrated ability to lead and motivate technical teams, fostering a collaborative and high-performance environment.
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong communication, interpersonal, and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Experience with incident management and post-mortem analysis.
• Ability to work effectively in a fast-paced, dynamic environment.

Notice and EEO Statement

This job description outlines the primary duties and responsibilities of the role and is not intended to be exhaustive.

The employee may be required to undertake additional duties and projects that are consistent with their skills, capabilities, and the overall purpose of the position.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.