Manager, Site Operations and Workplace Experience

Government Employees Insurance Company; Virginia Beach (VA); On-site; USD 110,000 - 125,000; Full time

Job summary

GEICO is hiring a Manager, Site Operations and Workplace Experience to lead the daily office governance and drive an outstanding associate experience. You will build relationships across departments to improve engagement and coordinate with the Location Leader on listening strategies based on feedback and events.

The role requires 2+ years of management, hospitality or workplace experience, strong communication, project management, and analytical skills, and will be based in-office.

Qualifications

• 2+ years of management experience.
• Experience in Hospitality, guest experience, or workplace experience.
• Experience with communications and emergency response helpful.
• Relevant associate engagement experience.
• Project management experience and strong problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills.
• Strong analytical skills.
• In office

Responsibilities

• Serve as a visible, accountable, and approachable site manager who actively supports engagement priorities and translates those priorities into a strong associate experience.
• Work with Location Leader and Location Council to develop and execute the site listening strategy by using associate feedback, AOS themes, focus groups, post-event surveys, and leader observations to improve the associate experience.
• For local partnerships and community engagement initiatives, research, identify, and establish relationships with community partners, schools, nonprofit organizations and other external vendors aligned with campaign and event objectives.
• Deliver enhanced associate experiences through onsite activations such as holidays luncheons, conferences, Community, Belonging and Engagement events, and other initiatives.
• Advocate for the various facility and security needs of the office, working as a liaison with IT, Facilities and security to ensure associates have proper equipment, furniture, food services, etc.
• Execute communication plans and communication cadence established by the Location Leader and other partners.
• Lead with clarity, consistency, professionalism, urgency, and care in how work is planned, communicated, and executed.
• Manage budgeting and data analysis to identify issues at our sites and crafting viable solutions to diagnosis them.
• While growing to understand the many intricacies of each department and the needs of our associates, you’ll partner with the Location Leader and other senior executives to best facilitate and orchestrate a positive experience for our people.

Skills

Management experience

Hospitality/workplace experience

Communications

Project management

Analytical skills

In office

Job description

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. We’re committed to enhancing the associate experience at GEICO, and we’re looking for a Manager, Site Operations and Workplace Experience to support our delivery. As the Manager, you’ll deliver critical projects to improve the associate experience while overseeing the day-to-day governance and operations of the office. You’ll develop business relationships at all levels of the company, creating partnerships with various departments to improve associate and community engagement across the office.

Responsibilities

• Serve as a visible, accountable, and approachable site manager who actively supports engagement priorities and translates those priorities into a strong associate experience.
• Work with Location Leader and Location Council to develop and execute the site listening strategy by using associate feedback, AOS themes, focus groups, post-event surveys, and leader observations to improve the associate experience.
• For local partnerships and community engagement initiatives, research, identify, and establish relationships with community partners, schools, nonprofit organizations and other external vendors aligned with campaign and event objectives.
• Deliver enhanced associate experiences through onsite activations such as holidays luncheons, conferences, Community, Belonging and Engagement events, and other initiatives.
• Advocate for the various facility and security needs of the office, working as a liaison with IT, Facilities and security to ensure associates have proper equipment, furniture, food services, etc.
• Execute communication plans and communication cadence established by the Location Leader and other partners.
• Lead with clarity, consistency, professionalism, urgency, and care in how work is planned, communicated, and executed.
• Manage budgeting and data analysis to identify issues at our sites and crafting viable solutions to diagnosis them.
• While growing to understand the many intricacies of each department and the needs of our associates, you’ll partner with the Location Leader and other senior executives to best facilitate and orchestrate a positive experience for our people.

Required Skills and Experience:

• 2+ years of management experience
• Experience in Hospitality, guest experience, or workplace experience
• Experience with communications and emergency response helpful
• Relevant associate engagement experience
• Project management experience and strong problem-solving skills
• Excellent interpersonal, verbal, and written communication skills
• Strong analytical skills
• In office

Requirement 4-5 days a week #LI-EW1

The GEICO Pledge: Great Company: Protecting customers through life’s twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

At GEICO,we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

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