Manager, Shift

DP World; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

DP World is seeking a high-impact Shift Manager to lead critical data center logistics and operations in a fast-paced environment. You will drive performance, develop teams, and ensure operational excellence through strategic planning and hands-on leadership.

You will balance customer expectations, workforce management, and continuous improvement while serving as the primary liaison between the customer and operations teams to deliver service excellence and efficiency.

Qualifications

• Progressive experience performing professional level operational and plant management duties; preferably in automotive or logistics.
• Ability to read, analyze, and interpret complex documents; respond to sensitive inquiries or complaints.
• Ability to write documents using original or innovative style and persuade top management and customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient PC skills including email, record keeping, databases, word processing, spreadsheets.

Responsibilities

• Manage daily activities of a logistics operation to maximize scheduling and delivery.
• Interface with customer to ensure smooth coordination of scheduling and adherence.
• Enact contingency plans and direct activities during system problems or disasters.
• Review performance against targets and take corrective actions with authorization.
• Provide effective leadership to Warehouse Managers and teams, enforcing standards.

Skills

Leadership

Operations management

Team development

Problem solving

Data-driven decisions

Education

Bachelor's degree in business

Bachelor's degree in engineering

Tools

MS Office

Database systems

Job description

DP World is seeking a high-impact Shift Manager to lead critical data center logistics and operations activities in a fast-paced, customer-focused environment. This role is ideal for a proven operations leader who thrives on driving performance, developing teams, and creating operational excellence through strategic planning, problem-solving, and hands-on leadership.

As a Shift Manager, you will be responsible for ensuring seamless operational flow across your shift while balancing customer expectations, workforce management, productivity targets, and continuous improvement initiatives. You will serve as the primary liaison between the customer and operations teams, providing leadership and direction that drives service excellence, operational efficiency, and employee engagement.

The Shift Manager plays a critical leadership role in maintaining the integrity and efficiency of data center supply chain operations. Through effective leadership, workforce planning, and operational oversight, this individual will ensure the right resources, processes, and contingency plans are in place to support business continuity and achieve performance objectives.

About the Role

How you will contribute

• Manage the daily activities of a logistics operation to maximize scheduling and delivery of commodities to the customer.
• Interface with customer to ensure smooth -coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
• Enact contingency plans as needed; expedite and direct activities during system problems, disasters, etc.; identify potential problems, troubleshoot, facilitate issues to local and senior management, and participate in post-mortem analysis of problems providing input for future process improvements.
• Review ongoing performance results to targets. Take corrective measures with authorization, escalate as needed
• Responsible for providing effective leadership to the Warehouse Managers and/or team, enforcing company standards, act as a role model.
• Other duties as assigned.

Your Key Qualifications

• Bachelor's degree in business, engineering, or related field preferred.
• Progressive experience performing professional level operational and plant management duties; preferably in automotive or logistics industry.
• Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write documents using original or innovative techniques or style. Ability to make effective and persuasive presentations on controversial or complex topics to top management and customer.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

The DP World family comprises of syncreon, Imperial and P&O.