Manager, ServiceNow Solutions

Raymond James Financial, Inc.; Saint Petersburg (FL); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Raymond James Financial, Inc. in the United States seeks a Manager to lead ServiceNow Solutions.

The role is hybrid, requiring office presence at least three days per week and collaboration with business stakeholders and technology partners to drive enterprise delivery across the ServiceNow platform. The ideal candidate will have extensive experience in technology delivery with strong leadership and delivery oversight capabilities, and will guide analysts and developers in a fast-paced,

Qualifications

• 7+ years in technology delivery, business analysis, application development, or platform solutions.
• 3+ years leading technical, analyst, or delivery-focused teams.
• Experience managing operational support and project delivery within Agile environments.
• Strong leadership, communication, stakeholder management, and organizational skills.
• Ability to balance multiple priorities and drive execution across complex initiatives.
• Experience with resource planning, workload management, and delivery oversight.

Responsibilities

• Lead, coach, mentor, and develop a team of ServiceNow Business Analysts and Developers.
• Partner with Demand Management and leadership to align incoming work with available team capacity.
• Serve as a primary point of contact for business stakeholders, process owners, and technology partners.
• Guide and oversee business analysis activities including requirements gathering, process evaluation, solution design, and user story development.
• Drive consistent processes, standards, and ways of working across the Solutions team.
• Ensure compliance with established ServiceNow governance processes, architecture standards, and SDLC requirements.
• Build and develop a high-performing team of Business Analysts and Developers.
• Deliver strategic initiatives and operational commitments predictably and efficiently.
• Strengthen operational discipline, governance, and delivery processes across the ServiceNow platform.
• Support the organization's transition toward scalable, sustainable ServiceNow capabilities.

Skills

Tech delivery

Business analysis

Team leadership

Agile delivery

Stakeholder management

Delivery oversight

Tools

ServiceNow

SDLC

PMP

Job description

This role is a hybrid workstyle: with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday.

Raymond James’ work environment is designed to reinforce our values-based culture while supporting the competitiveness, profitability, and long-term growth of our firm.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Qualifications:

Required:

• 7+ years of experience in technology delivery, business analysis, application development, or platform solutions

• 3+ years of experience leading technical, analyst, or delivery-focused teams

• Experience managing operational support and project-based delivery within Agile environments

• Strong leadership, communication, stakeholder management, and organizational skills

• Demonstrated ability to balance multiple priorities and drive execution across complex initiatives

• Experience with resource planning, workload management, and delivery oversight

Preferred:

• Experience with the ServiceNow platform and ServiceNow application delivery

• Knowledge of Agile, Scrum, Kanban, and Software Development Life Cycle (SDLC) methodologies

• Experience supporting enterprise platforms and large-scale technology initiatives

• ServiceNow, Agile, Scrum, PMP, or related certifications

• Experience leading teams through organizational growth, transformation, or delivery model changes

Responsibilities:

People Leadership & Talent Development

• Lead, coach, mentor, and develop a team of ServiceNow Business Analysts and Developers

Demand, Capacity & Resource Management

• Partner with Demand Management and leadership to align incoming work with available team capacity

Stakeholder Management & Business Partnership

• Serve as a primary point of contact for business stakeholders, process owners, and technology partners.

Solution Delivery & Analysis Oversight

• Guide and oversee business analysis activities including requirements gathering, process evaluation, solution design, and user story development

Operational Excellence & Continuous Improvement

• Drive consistent processes, standards, and ways of working across the Solutions team

Governance, Risk & Compliance

• Ensure compliance with established ServiceNow governance processes, architecture standards, and SDLC requirements.

Success Measures

The Manager, ServiceNow Solutions will be successful by:

• Building and developing a high-performing team of Business Analysts and Developers

• Delivering strategic initiatives and operational commitments predictably and efficiently

• Ensuring effective alignment between business priorities, demand, and team capacity

• Improving stakeholder satisfaction through transparency, communication, and delivery excellence

• Strengthening operational discipline, governance, and delivery processes across the ServiceNow platform

• Supporting the organization's transition toward scalable, sustainable, and internally managed ServiceNow capabilities

This role is ideal for a leader who combines strong people management skills with operational and delivery expertise and can effectively balance strategic initiatives with the day-to-day needs of a growing ServiceNow organization.