Manager, ServiceNow Data

Cardinal Health; United States; On-site; USD 123,000 - 176,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

HSA

MyFlexPay earnings access

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Manager to lead the ServiceNow Data Team, overseeing governance, discovery, and AI-driven automation across CMDB and related platforms. The role directs global teams and partners with IT and business stakeholders to ensure accurate, actionable data for operations and strategic decision-making.

The position emphasizes governance, enterprise architecture, data quality, and KPI reporting, with a focus on continuous improvement and platform enhancements within ServiceNow.

Qualifications

• Leadership experience managing technical teams, including offshore resources.
• Strong knowledge of ITIL processes, configuration management, enterprise architecture, and data governance.
• Experience implementing AI, automation, and analytics solutions within ServiceNow.

Responsibilities

• Lead, mentor, and manage the ServiceNow Data Team, including global teams (US, Manila and India).
• Govern and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, integrity, and compliance.
• Oversee ServiceNow Discovery operations, including MID Servers, discovery schedules, credential management, and CI reconciliation.
• Drive adoption, governance, and maturity of the Common Service Data Model (CSDM).
• Manage the Enterprise Architecture Workspace, including application inventory, ownership, lifecycle management, technology standards, and application rationalization initiatives.
• Develop and maintain dashboards, KPIs, metrics, and executive reporting related to CMDB health, discovery coverage, application portfolio management, and data quality.
• Define and execute AI Agent and automation strategies within ServiceNow and IT Operations to improve efficiencies, enhance data quality, reduce manual effort, and improve user experience.
• Partner with Infrastructure, Enterprise Architecture, Application Owners, ITSM, Security, and business stakeholders to establish data governance, service mapping, and reporting standards.
• Lead roadmap initiatives, continuous improvement efforts, and platform enhancements across ServiceNow data management capabilities.
• Ensure compliance with ITIL best practices, audit requirements, and organizational governance standards.

Skills

Leadership

ITIL

Enterprise architecture

Data governance

AI/Automation in ServiceNow

Discovery & CMDB

ServiceNow

Education

Bachelor's degree

Tools

ServiceNow

Job description

What Software & Information Platforms Contributes To Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities.

Job Summary

The Manager, ServiceNow Data Team is responsible for leading the governance, support, and continuous improvement of ServiceNow CMDB, Discovery, Common Service Data Model (CSDM), Enterprise Architecture (EA) Workspace, Reporting & Analytics, and AI-driven automation capabilities. This role ensures the delivery of accurate, trusted, and actionable IT data that supports operational excellence, service management, enterprise architecture, and strategic decision-making.

Responsibilities

• Lead, mentor, and manage the ServiceNow Data Team, including global teams(US, Manilla and India)
• Govern and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, integrity, and compliance.
• Oversee ServiceNow Discovery operations, including MID Servers, discovery schedules, credential management, and CI reconciliation.
• Drive adoption, governance, and maturity of the Common Service Data Model (CSDM).
• Manage the Enterprise Architecture Workspace, including application inventory, ownership, lifecycle management, technology standards, and application rationalization initiatives.
• Develop and maintain dashboards, KPIs, metrics, and executive reporting related to CMDB health, discovery coverage, application portfolio management, and data quality.
• Define and execute AI Agent and automation strategies within ServiceNow and IT Operations to improve efficiencies, enhance data quality, reduce manual effort, and improve user experience.
• Partner with Infrastructure, Enterprise Architecture, Application Owners, ITSM, Security, and business stakeholders to establish data governance, service mapping, and reporting standards.
• Lead roadmap initiatives, continuous improvement efforts, and platform enhancements across ServiceNow data management capabilities.
• Ensure compliance with ITIL best practices, audit requirements, and organizational governance standards.

Qualifications

• 8-12 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• 3+ years of leadership experience managing technical teams, including offshore resources preferred.
• Strong knowledge of ITIL processes, configuration management, enterprise architecture, and data governance preferred.
• Experience implementing AI, automation, and analytics solutions within ServiceNow preferred.

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

Anticipated salary range: $123,400 - $176,300

Bonus eligible: Yes

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 10/25/2026

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.