Manager, Service Ops

Otis SE; Houston, Northern (TX, KY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, prescription drug, dental, &-

Paid vacation time

Parental leave

Tuition reimbursement

Life insurance

Job summary

Otis Elevator seeks a Manager of Service Operations to lead day-to-day maintenance field operations in the Houston area, ensuring safety and high-quality service for customers.

You will plan field activities, allocate resources, and train technicians while driving efficiency and strong communication across teams within a dynamic, customer-focused environment. This role requires travel across the territory and a commitment to safety and excellence.

Qualifications

• Leadership experience required to lead field staff and drive safety and service quality.
• Excellent communication and strong people skills essential for training and coordinating technicians.
• Experience working with a team of technicians and prior leadership roles are required.
• Elevator industry experience is desirable but not required; other technical service backgrounds may apply.
• Strong computer and technology skills for operation planning and reporting.
• Willingness to travel within the territory and maintain the driver’s license as required.

Responsibilities

• Ensure field employee safety and quality of service in your territory.
• Plan, organize, and manage service field activities to meet customer needs and company standards.
• Ensure effective allocation of available resources such as manpower and materials.
• Conduct field education training with field workforce.
• Improve efficiencies, managing route schedules and callback rates.
• Understand how to provide technical support to field staff, either self-provided or redirected to other experts.
• Authorize repair orders and tracking completion.
• Lead change toward better efficiency and communication.

Skills

Leadership experience

Communication skills

Team collaboration

Customer service focus

Travel willingness

Computer/technology skills

Education

High school education

BA/BS degree preferred

Job description

## Manager, Service OpsApplyremote type: On-Sitelocations: OT432: TH - Houston, TX 1289N Post Oak #100, Houston, TX, 77055 USAtime type: Full timeposted on: Posted 2 Days Agojob requisition id: 20166838**Date Posted:**2026-08-07**Country:**United States of America**Location:**OT432: TH - Houston, TX 1289N Post Oak #100, Houston, TX, 77055 USAWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction. You will report to Senior Manager, Service Sales and Ops in the Houston territory. **On a typical day you will:*** Ensure field employee safety and quality of service in your territory* Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards* Ensure effective and efficient allocation of available resources such as manpower and materials* Conduct field education training with field workforce* Improve efficiencies, managing route schedules and callback rates* Understand how to provide technical support to field staff, either self-provided or redirected to other experts* Authorize repair orders and tracking completion* Lead change toward better efficiency and communication**What you will need to be successful:*** High school education required; BA/BS degree preferred or equivalent relevant work experience* Experience working with a team of technicians is required* Leadership experience is required* Elevator industry experience is desired, but not required* Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment* Strong computer and technology skills, business acumen and a passion for customer service* Travel is required within your territory, driver’s license as required for your territory**Additional Comments:**Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.**What’s In it For Me / Benefits*** We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.* Enjoy three weeks of paid vacation, along with paid company holidays* We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.* Life insurance and disability coverage to protect you and your family.* Voluntary benefits, including options for legal, pet, home, and auto insurance.* We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.* Pursue your educational goals with our tuition reimbursement program.* Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. Apply today to join us and build what’s next!If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.Become a part of the Otis team and help us #Buildwhatsnext! *Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].*