Manager, Service Department Evolution

The Home Depot; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Home Depot is seeking a Senior Analyst/Project Manager to drive the Service Department Evolution, translating strategy into action and coordinating front-end deliverables. You will address risks and collaborate with Directors and Managers to keep initiatives on track and aligned with business goals.

Responsibilities include analyzing problems, leading core store operations projects, creating work plans, removing roadblocks, and communicating findings with field teams to deliver actionable

Qualifications

• Bachelor's degree required or equivalent.
• 3+ years of retail experience or process management preferred.
• PMI certification preferred.

Responsibilities

• Analyze problems and determine the correct course of action for the team and field.
• Develop and implement changes to improve store operations and drive value.
• Create and maintain project work plans; manage day-to-day processes.
• Identify and resolve issues and roadblocks in area of responsibility.
• Communicate with field/stores and internal stakeholders to drive initiatives.
• Provide insights and recommendations based on data analyses.

Skills

Analytical thinking

Project management

Leadership

Communication

Stakeholder management

Education

Bachelor's degree

Job description

Position Purpose:

This role supports the strategy for the Service Department Evolution by monitoring progress on key initiatives, executing Front End deliverables, and ensuring risks and obstacles are addressed. This position drives execution from strategy to completion. Success means keeping the transformation on track toward flexible, connected experiences for customers and associates

This role reports directly to a Director and works closely with Managers, Sr Managers, Directors, Sr Directors

Key Responsibilities:

• Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
• Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
• Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
• Manage issues and roadblocks that arise related to their area of responsibility.
• Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
• Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
• Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
• Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
• Maintain knowledge base regarding specific operations and processes within store operations
• Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

Direct Manager/Direct Reports:

• Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
• Typically procedures for analyzing situations and making conclusions are very diverse.
• Typically considers among many different options or procedures when solving problems.
• Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• PMI certification preferred.
• 3 years of retail experience or process management in related area.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Strong business, functional and/or store knowledge for their area of responsibility
• Leadership and management experience preferred
• Strong operations, retail and/or field experience required
• Ability to partner/communicate well with the field/stores
• High sense of urgency in responding to field needs
• Strong big picture; strategic thinking skills
• Strong quantitative skills such as statistics and data analysis.