Manager, Service Center

Echo Global Logistics, Inc; New Jersey; On-site; USD 70,000 - 110,000; Full time

Job summary

Echo Global Logistics, Inc. is seeking a Service Center Manager to oversee warehouse operations in New Jersey. You will supervise staff, manage inventory, and ensure on-time order fulfillment while upholding safety and company policies.

Candidates should have a degree or equivalent experience, 5+ years in warehouse management, and strong knowledge of WMS and inventory control. Excellent communication and leadership skills are essential to drive continuous improvement.

Qualifications

• Degree in logistics, supply chain management, business administration, or equivalent experience.
• At least 5 years of proven warehouse management experience.
• Strong understanding of warehouse management systems and inventory control.
• Proficient in Microsoft Office and WMS software.
• Excellent communication and leadership abilities.

Responsibilities

• Oversee daily warehouse operations including receiving, storage, and shipping.
• Develop and implement efficient warehouse processes.
• Ensure optimal space utilization and layout efficiency.
• Monitor inventory levels and perform cycle counts.
• Recruit, train, and supervise warehouse staff.
• Ensure safety compliance and conduct regular inspections.
• Maintain high standards of customer order fulfillment.
• Analyze performance data and drive continuous improvements.

Skills

Leadership

Communication

Problem solving

Decision making

Team management

Education

Degree in logistics / supply chain management / business administration

Tools

Warehouse management software

Job description

Job Summary

The Service Center Manager is responsible for managing warehouse operations, including inventory management, order fulfillment, and staff supervision. The role ensures efficient storage, handling, and distribution of goods, adhering to safety regulations and company policies.

Key Responsibilities

• Operations Management: Oversee daily warehouse operations, including receiving, storage, and shipping of goods.
• Develop and implement efficient warehouse processes and procedures.
• Ensure the warehouse layout optimizes space and operational efficiency.
• Inventory Management: Monitor inventory levels and ensure accurate record-keeping.
• Coordinate with procurement and sales teams to manage stock levels and prevent shortages or excess.
• Conduct regular inventory audits and resolve discrepancies.
• Staff Supervision: Recruit, train, and manage warehouse staff.
• Schedule and supervise staff to ensure optimal performance and coverage.
• Conduct performance reviews and provide feedback and development opportunities.
• Safety and Compliance: Ensure compliance with health and safety regulations and company policies.
• Conduct regular safety inspections and address potential hazards.
• Implement and enforce safety training programs for warehouse staff.
• Customer Service: Oversee the timely and accurate fulfillment of customer orders.
• Address and resolve any issues or discrepancies related to order processing or delivery.
• Ensure high standards of customer service are maintained.
• Equipment and Maintenance: Oversee the maintenance and repair of warehouse equipment, such as forklifts and conveyors.
• Ensure all equipment is operated safely and in accordance with regulations.
• Reporting and Analysis: Prepare and analyze reports on warehouse performance, including inventory levels, order accuracy, and staff productivity.
• Utilize data to identify areas for improvement and implement corrective actions.
• Continuous Improvement: Evaluate and recommend improvements to warehouse processes and procedures.
• Implement best practices to enhance operational efficiency and effectiveness.

Qualifications

• Degree in logistics, supply chain management, business administration, or related field (preferred) OR equivalent experience.
• At least 5 years proven experience as a Warehouse Manager or in a similar role.
• Strong understanding of warehouse management systems and inventory control.
• Proven track record in leading a successful team.
• Excellent communication skills both verbal and written.
• Strong problem‑solving and decision‑making abilities.
• Thorough understanding of warehouse policies and procedures.
• Thorough understanding of applicable federal, state, local, and company safety policies.
• Knowledge of health and safety regulations and practices.
• Proficiency in Microsoft Office and warehouse management software.

Physical Requirements

• Ability to lift and move heavy items.
• Ability to work in a warehouse environment with varying temperatures.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page.