Manager Senior - Operations - Urgent Care - Airport

Baptist Health Care; Pensacola (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Baptist Health Care in Pensacola, FL is seeking a Manager Senior - Operations for the Urgent Care Airport location to lead daily operations, budgeting, staffing, patient flow, and regulatory compliance. This role requires coordinating care delivery with providers and ensuring adherence to standards across locations.

You will partner with leaders to drive performance analytics, improve processes, and support strategic initiatives to enhance patient care and service quality.

Qualifications

• Bachelor's Degree in Business, Health Care Administration, Related field required or
• Five years of healthcare related experience required
• Three years of medical office leadership required

Responsibilities

• Oversee day-to-day activities of the medical practice.
• Collaborate with providers on business analytics and operational efficiencies.
• Coordinate communication between team members and physicians to ensure appropriate care and outcome planning.
• Ensure staff follow policies, procedures and regulatory standards.
• Collaborate with leaders and departments to improve patient care operations.
• Consult with revenue/financial stakeholders regarding patient financial responsibility and reimbursements.
• Maintain fiscal management of the department and proper use of resources.
• Communicate departmental and organizational information to staff.

Skills

Medical office leadership

Healthcare operations

Education

Bachelor's Degree in Business or Health Care Administration

Job description

Manager Senior - Operations - Urgent Care - Airport

Pensacola, FL, United States

Job Description

The Manager Senior - Operations is the operational and strategic leader for the practice (s) and is responsible for all daily operations and strategic planning, including but not limited to, patient satisfaction, practice budget, staff schedules, patient flow, and compliance issues. This position ensures the marketing programs are properly executed and maintained. This position oversees incoming and outgoing correspondence or communication for the department. This position ensures all regulatory documentation, medical documentation, and billing documentation for the practice is accurately maintained. This role will work closely with the providers regarding the business analytics and operational efficiencies within the practice, continuously evaluating processes for improvement opportunities. This role collaborates with other leaders, providers and ancillary departments to facilitate services pertinent to operational excellence in regard to patient care. The Manager Senior - Operations is responsible for managing all assigned personnel within an office setting, which includes interviewing, hiring, orientation, development and performance of personnel, and monitoring the delivery of quality services. This position may manage more than six providers with three or more locations.

Responsibilities

• Oversees the day-to-day activities of the medical practice.
• Works closely with the providers regarding the business analytics and operational efficiencies within the practice, continuously evaluating processes for improvement opportunities.
• Coordinates communication between team members and physicians or clinical associates to ensure the appropriateness of care and outcome planning.
• Ensures that providers and staff follow all company policies, procedures and standards to keep providers and staff in compliance with external regulatory authorities and ensure that clinical associate documentation meets internal standards.
• Collaborates with other leaders, providers and ancillary departments to facilitate services pertinent to operational excellence in regard to patient care.
• Consults with CBO and third-party representatives regarding patient financial responsibility, eligibility, service authorization, and reimbursement procedures.
• Maintains responsibility for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, and professional standards.
• Manages team members which includes orientation, development and evaluation of personnel, and monitoring the provision of delivering quality services. Participates in the recruiting, interviewing and selecting of team members following policies, guidelines and applicable laws. Evaluates their performance relative to job goals and requirements. Provides coaching to staff, recommends in-service education programs, and ensures adherence to internal policies and standards.
• Maintains responsibility for the fiscal management of department; assures proper utilization of organization’s financial resources.
• Effectively communicates departmental, organization, and industry information to staff.

Qualifications

• Bachelor's Degree Business, Health Care Administration, Related field Required or
• Four years of related experience in lieu of bachelor’s degree Required
• 5 years Healthcare related experience Required and
• 3 years Medical Office Leadership Required

Required Skills, Knowledge and Abilities

• Knowledge of computer-based data management programs.
• Knowledge of health plans and managed care plans.
• Superior oral and written communications skills.
• Knowledge and understanding of medical coding and guidelines.
• Experience assigning CPT, ICD-10 and HCPCS codes.
• Strong interpersonal and organizational skills.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse

Job Info

• Locations 5100 N 12th Ave, Pensacola, FL, 32504, US
• Job Schedule Full time
• Job Shift Day
• FTE 1.0 FT