Manager/Senior Manager, Strategy & Innovation

Salesforce; Indianapolis (IN); On-site; USD 117,000 - 217,000; Full time

Job summary

Salesforce seeks a Senior Manager to join the Innovation and Transformation team to support strategy, growth, process excellence and automation of the Sales Compensation ecosystem around systems, tools, and processes. You will design, build, and scale automated workflows to remove bottlenecks and drive tech-enabled execution.

Ideal candidates have 7+ years in SAAS operations, 5+ years in business analysis, and strong PM, communication, and presentation skills.

Qualifications

• 7+ years of operational responsibilities related to SAAS large scale initiatives as a global team.
• 5+ years of Business Analyst or equivalent technical experience.
• Consulting experience is a plus.
• Exceptional project management skills with ability to manage multiple workstreams across complex, cross-functional environments.
• Demonstrated success in driving projects to completion and reducing manual effort.
• Strong data-driven approach to compensation decisions and process improvements.
• Excellent presentation and communication skills; ability to influence stakeholders at all levels.
• Program management capabilities and BA/BS degree required.

Responsibilities

• Lead project teams focusing on compensation strategy, business process improvement and tool implementation.
• Bridge business needs with technical resources during development and deployment to ensure requirements are understood.
• Automate manual, repetitive processes and pursue cross-functional process improvements.
• Identify opportunities for automation or integration of systems.
• Provide data-driven compensation recommendations and resolve issues.
• Guide user acceptance testing and training for end users.

Skills

Operations experience

Business Analysis

Consulting

Project Management

Delivery Excellence

Process Improvement

Influence & Communication

Presentation Skills

Program Management

Education

BA/BS degree

Tools

PowerPoint

Salesforce

Spiff

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Finance

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is looking for a talented and dynamic Senior Manager to join the Innovation and Transformation team to support our team’s strategy, growth, process excellence and innovation. This person will be responsible for providing operational excellence and support to the Sales Compensation ecosystem around systems, tools, and specific processes/policies. You will collaborate cross-functionally with Sales Compensation, DET, and other Prospect-to-Cash counterparts to re-engineer and automate the systems that drive our company strategies. As a core driver in the Innovation team, you will design, build, and scale automated workflows to eliminate manual bottlenecks in the Sales Compensation process. Additionally, you will play a pivotal role in the annual planning process, translating strategic executive vision into streamlined, tech-enabled execution.

As the ideal candidate, you are comfortable working at all levels of an organization and possess exceptional communication and conflict resolution skills. This role will require you to use both your strategic as well as tactical implementation and operational excellence skills. You will be a self-starter who can work cross functionally and build strong working relationships with internal organizations. You will need to have a thorough understanding of SAAS based compensation processes, systems (Salesforce, Spiff, etc.) in addition to the operational aspects of the Sales Compensation process.

Your Impact

Success will be measured by: excellent business partner satisfaction; operational excellence for efficiency across the team; proactive proposals or insights based on detailed analysis; a "get it done" attitude when put under sudden pressure and/or uncertainty; proper issue handling capability depending on a variety of challenges, priorities and complexities; and becoming a great team-player.

Responsibilities

• Lead (or contribute to) project teams focusing on key compensation initiatives related to strategy, business process improvement and tool implementation or development.
• Serves as the bridge/translator between the business team and technical resources during development and implementation to ensure that requirements and dependencies are well understood
• Work closely with cross-functional teams to identify and execute opportunities to automate manual, repetitive, or error-prone processes across the team and seek to implement improvements related to internal and cross functional processes
• Seek opportunities for process improvements through automation or integration of systems
• Make compensation recommendations and resolve compensation issues using a data-driven approach
• Guide and conduct user acceptance testing and training sessions for end users, as projects require
• Detail-oriented, process-driven and possess the ability to manage multiple competing priorities in a fast-paced environment. Performs well under pressure and can work independently and as a part of a team.
• Write comprehensive operational playbooks, process maps, and automated workflow diagrams to standardize newly engineered processes
• Champion data and AI as tools that democratize insights and accelerate execution across the team

Required Skills/Experience

• +7 years of operational responsibilities related to SAAS large scale initiative as global team
• +5 years of Business Analyst or equivalent technical experience
• Consulting experience a plus
• Exceptional project management skills with the ability to manage multiple workstreams across complex, cross-functional environments
• Demonstrated success in driving projects forward successfully to completion
• Demonstrated track record of successfully designing and implementing process improvements that reduced manual effort and improved accuracyStrong desire to help others and intellectual curiosity about people and organization issue
• Effective influencer, communication, and interpersonal skills; great listener
• Strong presentation skillset - ability to create visually stunning executive summary documents and presentations that highlight team status & achievements, drive discussion, summarize project details and promote brand. Excels in PowerPoint Presentations.
• Program Management capability
• BA/BS degree is required

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $216,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.