Manager, Security | Full-Time | PPG Paints Arena

Spectra; Pittsburgh (Allegheny County); On-site; USD 73,000; Full time

Job summary

A leading venue management company seeks a Manager of Security to oversee safety and security at the PPG Paints Arena. This role involves managing a team of guards, ensuring compliance with safety protocols, and delivering excellent guest service. Candidates should have supervisory experience and strong customer service skills. Competitive salary of $73,000 is offered along with full-time benefits.

Benefits

Health, Dental and Vision Insurance

401(k) Savings Plan with matching

Paid Time Off (vacation days, sick days, and holidays)

Qualifications

• 3-5 years relevant experience required.
• Strong customer service skills needed.
• Professional presentation and work ethic.

Responsibilities

• Oversee shift Guards for venue security.
• Manage Building Security Officers working 12-hour shifts.
• Provide security for incident response and risk assessments.

Skills

Customer service

Supervisory skills

Interpersonal skills

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

This Manager, Security has a Commitment to Excellence in guest service, while providing necessary safety and security support to guests visiting the PPG Paints Arena. This position will oversee shift Guards related to the 24-hour venue security (Command Post, Gates and Rear Yard).

This role will pay an annual salary of $73,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until September 5, 2025.

About the Venue

As a leading entertainment venue,PPG Paints Arenais the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL’s Pittsburgh Penguins.

Responsibilities

• Provide security for incident response and risk assessments.
• Assist with policies and procedures for safety and security protocols at the venue.
• Ensure all building security systems are operating as necessary during event and non-event periods.
• Security systems include, but are not limited to, cameras and access control, as well as physical security equipment.
• Manage Building Security Officers working 12-Hour Shifts.
• This position may be required to relieve shift guards as necessary for breaks or leave.
• Create written reports associated with event incidents or personnel actions.
• Deliver superior guest service while ensuring proper building and governmental protocols are being followed.
• Manage requests for assistance from staff and visitors for a variety of security issues (fire, medical emergencies, etc.)
• Ensure all safety and building guidelines are being followed, and proper security checks are conducted during guest entry.
• Oversee the control and safety of all guests that visit the facility.
• Ensure crowd control stays at a reasonable level and assist in emergency situations and conflicts as needed
• Interact with the public and all levels of management and fellow employees.
• Enforce rules and regulations of the facility.
• Provide direct assistance, as needed, by being knowledgeable about locations throughout the facility.
• Provide professionalism, courtesy, and respect to all guests and fellow employees.
• Other duties as assigned.

Qualifications

QUALIFICATIONS:

• 3-5 years relevant experience.
• Prior supervisory experience required.
• Ability to work with minimal supervision.
• Strong customer service skills.
• Good written, verbal and interpersonal skills required.
• Professional presentation, appearance and work ethic.
• Ability to work daylight, evening, overnight, holidays, and weekends.
• Ability to interact with all levels of staff, including management.
• Must be 18 years of age or older.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises employees in the Security Department.
• Carries out supervisory responsibilities in accordance with OVG360 policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position will require a large amount of standing, walking, climbing, stooping, and possibly heavy lifting.
• Position may require working in both indoor and outdoor settings and may be subjected to adverse conditions, including contact from hostile people.
• This position may be exposed to high noise levels.

POSITION SCHEDULE:

• Hours are 6:00 AM – 6:00 PM (Day) and 6:00 PM – 6:00 AM (Night)
• Four (4) Days
• Four (4) Days OFF
• Four (4) Nights
• Four (4) Days Off
• REPEAT

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.