Manager, Security & Facilities

Hard Rock Hotel & Casino Sioux City; Sioux City (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Manager, Security & Facilities to oversee the daily activities of the Security Department on assigned shifts at the Hard Rock Hotel & Casino Sioux City. The role includes supervising staff, coordinating with authorities, and ensuring compliance with policies.

Ideal candidates will have strong security leadership, knowledge of Iowa laws, and experience in supervising teams.

Qualifications

• Basic knowledge of Iowa civil and criminal laws.
• Knowledge of electronic, video and alarm functions.
• Knowledge of Iowa laws concerning powers of arrest.
• High school education or equivalent with three years of direct Security Supervisory experience.
• Valid driver’s license preferred.

Responsibilities

• Supervise, train, and evaluate security and EVS staff per departmental standards.
• Ensure proper arrest procedures and detainment techniques in violations of laws.
• Maintain contact with local, state, and federal authorities as needed.
• Resolve customer complaints and uphold customer service standards.
• Support departmental management in terminations, thefts, investigations and procedures.
• Conduct training in CPR, Fire Fighting & Response, First-Aid, and security procedures.
• Oversee security operations, payroll, and scheduling for Security & EVS teams.
• Complete orders for supplies and perform duties of the Security Supervisor.

Skills

Security supervision

Arrest procedures

Communication

Report writing

Job description

Pay Range Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

Title: Manager, Security & Facilities Requisition ID#: 4488 Location: Sioux City, IA, US, 51101 Property: Hard Rock Hotel & Casino Pay Range Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

Job Summary The incumbent in this position is responsible for managing the daily activities of the Security Department on assigned shift.

Essential Duties And Responsibilities (The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)

• Supervise, train, and evaluate security and EVS staff to ensure team members receive necessary guidance to accomplish established objectives in accordance with departmental standards.
• Ensure proper arrest procedures and detainment techniques are carried out in violations of civil or company laws or procedures; assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
• Maintain all current information on cheats, thieves, vagrants, etc. to ensure the protection of company assets, patrons, and team members; develops and maintains communications law enforcement agencies and security personnel of other casinos to relay security information.
• Resolve customer complaints and ensures that all areas of proper customer service area adhered too.
• Provide support to departmental management in the event of troublesome terminations, thefts, investigations, and procedures as requested.
• Handle all drug testing procedures and team member contact as needed, assuring that Hard Rock Hotel & Casino maintains its procedures and liability issues.
• Conduct training classes on various topics such as CPR, Fire Fighting & Response, First-Aid, and general security procedures to ensure the security and protection of assets, patrons/guests, and team members.
• Ensure that all proper procedures for Casino Operations Department are correctly implemented and maintained, i.e., fills, credits, transfers, pit boxes, drops, etc.
• Conduct interviews in the hiring process for Security and EVS
• Complete team member paperwork for hiring, firing, etc.
• Oversee payroll and scheduling of Security and EVS team members.
• Complete orders for supplies when necessary
• Performs all duties required by the Security Supervisor
• Perform other related duties as may be assigned.

Required Skills And Abilities Basic knowledge of Iowa civil and criminal laws. Knowledge and understanding of electronic, video and alarm functions. Knowledge and understanding of Iowa laws concerning powers of arrest. The skills necessary for effective performance within this position are typically acquired through the completion of a high school education, or equivalent, as well as through three years of direct Security Supervisory experience. Valid driver’s license preferred.

Physical Requirements & Working Conditions Must have ability to:

• Spend majority of shift on the casino floor and hotel property, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.
• Communicate effectively, with customers as well as all levels of team members.
• Read and write legible reports.
• Identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
• Lift, push and pull drop boxes and money carts, and be able to assist sick or injured customers and team members.
• Exposure to varying weather conditions. Jacket provided.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Sioux City