Manager, Salesforce CRM Product Owner

Terumo BCT, Inc.; Lakewood (CO); On-site; USD 102,100 - 127,600; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Paid time off

Job summary

Terumo BCT, Inc. is seeking a Global CRM Product Owner to partner with global stakeholders and drive the delivery and optimization of our Salesforce platform.

You will translate business needs into actionable solutions in collaboration with IT and adjacent platforms, ensuring on-time delivery. You will serve as a Salesforce subject matter expert, leading the lifecycle of enhancements, governance, and cross-functional alignment across Sales, Global Services, and IT, while promoting continuous

Qualifications

• Bachelor's degree in business, Information Systems, Engineering or equivalent experience.
• Salesforce certifications (Administrator required; advanced certifications plus).
• Agile / Product Owner certification (e.g., Scrum) is a plus.

Responsibilities

• Be the primary liaison between global/regional business teams, ITS and Salesforce (eco-system).
• Own demand intake, prioritization, and roadmap governance.
• Translate business requirements into clear, actionable solutions.
• Lead the lifecycle of Salesforce enhancements, including demand intake, prioritization, release coordination, and ongoing optimization.
• Drive alignment across regions and stakeholders, promote best practice sharing and implementation.

Skills

Requirements translation

End-to-end delivery

Stakeholder mgmt

Salesforce knowledge

Agile delivery

Education

Bachelor's degree

Salesforce Admin cert

Agile/PO cert

Tools

Salesforce

ServiceMax

Service Cloud

CPQ

CLM

Job description

Requisition ID: 35311

At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient's life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

Global Customer Relationship Management (CRM) Product Owner

Location: Lakewood, CO - Other locations will be considered

JOB SUMMARY

The Global CRM Product Owner partners with global stakeholders to drive the delivery and optimization of our Salesforce platform, translating business needs into actionable solutions and ensuring consistent execution in collaboration with IT (and other key stakeholders) and adjacent platforms (CLM, CPQ).

ESSENTIAL DUTIES

Business Partnership & Roadmap Ownership

• Serve as the primary liaison between global/regional business teams, ITS and Salesforce (eco-system)
• Be the key interface between the business and IT, translating commercial needs into scalable solutions while driving consistent, on-time delivery
• Own demand intake, prioritization, and roadmap governance
• Translate business requirements into clear, actionable solutions
• Drive alignment across regions and stakeholders, promote best practice sharing and implementation

Solution Design & Salesforce Expertise

• Act as Salesforce subject matter expert including CLM & CPQ ecosystems
• Ensure alignment across and between functions and key stakeholders (Sales, Global Services, etc.) for the broader Salesforce ecosystem, in particular changes or enhancements made in ServiceMax and Service Cloud to understand and navigate downstream impacts
• Lead the lifecycle of Salesforce enhancements, including demand intake, prioritization, release coordination, and ongoing optimization
• Challenge and refine requirements to deliver scalable, value-driven solutions
• Assess effort, timelines, licensing, and feasibility of enhancements
• Ensure alignment with platform best practices and long-term architecture

End-to-End Delivery & Release Management

• Own enhancements requests: planning, development, testing, and go-live
• Drive discipline in requirement quality, sprint planning, backlog prioritization, and delivery tracking
• Ensure robust testing (UAT), data validation, and release readiness
• Support IT teams to deliver on time and with quality (drive accountability)

Change Management & Innovation

• Develop engagement plans (embed communication and training)
• Ensure proper documentation and process alignment
• Drive innovation and continuous improvement

Governance & Delivery

• Lead cross functional governance forums
• Influence senior stakeholders and IT partners
• Improve demand quality, reduce rework, and enhance delivery efficiency

MINIMUM QUALIFICATION REQUIREMENTS

Education

Bachelor's degree in business, Information Systems, Engineering or equivalent experience

Salesforce certifications (Administrator required; advanced certifications plus)

Agile / Product Owner certification (e.g., Scrum) is a plus

Experience

Minimum 5 years' experience in a similar role preferably in a healthcare industry

Three years' experience working in Sales and/or Marketing role with customer focus is preferred

Skills

• Ability to translate business needs into technical solutions
• Demonstrated success in end-to-end project delivery (Agile environment)
• Strong stakeholder management and influencing skills, including with IT teams
• High level of ownership, accountability, and professional maturity
• Passion for continuous improvement and innovation (remain current on Salesforce releases, new functionalities and platform innovations.
• Salesforce certification (administrator, additional certification a strong plus)
• Excellent knowledge of MS Office Skills (Word, Excel, PowerPoint, Outlook) and ERP systems (ideally SAP)
• Eagerness to constantly learn and explore better ways of working
• Excellent Team player in a multicultural environment
• Demonstrated organizational, prioritization, and time management skills
• International work experience preferable with US based company.
• In line with Terumo BCT core competencies (Respect, Integrity, Care, Quality and Creativity)

ADDITIONAL INFORMATION

10% Travel globally

Target Pay Range: $102,100.00to$127,600.00 -Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data Target Bonus on Base:10.0%

We provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family.Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more.To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates.For us, its about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2024, Terumo Blood and Cell Technologies reached $1.5 billion in revenue.
• We employ nearly 8,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect - Appreciative of others
  • Integrity - Guided by our mission
  • Care - Empathetic to patients
  • Quality - Committed to excellence
  • Creativity - Striving for innovation
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $2.4 million USD since 2025.

We are proud to be an Equal Opportunity Affimative Action Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.