Manager, Sales Engineering

Visa; Village of Panama (NY); Hybride; USD 140 000 - 180 000; Plein temps

Avantages offerts par ce poste

Hybrid in-office 3 days per week

Résumé du poste

Visa is seeking a Sales Engineer Manager to lead technical presales and implementations of Visa Acceptance Solutions for merchants and acquirers in the Andean region, with responsibility across Central America. You will work with product, sales and partners to design, deliver, and optimize integrated payment solutions, including CyberSource platforms, risk and network products.

The role requires deep technical knowledge, strong communication with C-level stakeholders, and the ability to

Qualifications

• Bachelor's degree in Computer Science, Information Technology or related field.
• Master's degree is preferred for advanced roles.
• Bilingual English and Spanish is highly desirable.

Responsabilités

• Lead Technical Presales and Support for Visa Acceptance Platform in the designated region.
• Design solutions architecture and lead product implementations for merchants and acquirers.
• Collaborate with Sales, Product, and Client Services to ensure successful deployments.
• Document business and technical requirements; provide reliable project estimates.
• Deliver technical training and conduct product demonstrations for stakeholders.

Connaissances

Pre-sales experience

Technical consulting

Stakeholder management

Payment industry knowledge

APIs & integrations

Cloud & SaaS

Sales collaboration

AI awareness

Formation

Bachelor's degree in CS/IT

Master's degree preferred

Outils

APIs

Web/Mobile integrations

Cloud platforms

AI tooling

Description du poste

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Sales Engineer Manager:
The Sales Engineer Manager will be an integral part of our growing Visa Acceptance Solutions group.
This person will lead the design, implementation, and configuration of Visa Acceptance Solutions to merchants and acquirers in the Andean region. As well, SE will identify, develop, and manage the integration of technology partners. This person will support the sales and business teams by providing in-depth technical knowledge and consultancy of merchant & acquirer payment processes as well as how to implement Visa Acceptance Solutions including CyberSource platforms, Connectivity, Risk and Network Products. The SE Manager will also provide key input for product roadmap and enhancements with global and regional product teams.
Finally, this position will have responsibility to cover all clients and prospects in the Central America Region and will include interacting directly with new & existing customers, business & technology partners, and multi-functional Visa internal stakeholders.

Responsibilities

• Lead Technical Presales and Support functions for Visa Acceptance Platform in the Designated region.
• Develop in-depth knowledge of multiple Visa Merchant Digital products through research and testing to act as Visa Subject Matter Expert and drive client engagement.
• Provide technical pre-sales support by designing solutions architecture and leading product implementations in merchants and acquirers.
• Provide proposal support to the sales team to accurately determine the feasibility, cost and time implications when responding to customer proposals.
• Lead sales meetings with prospects giving product integration demonstrations with a sales-oriented approach, at all organization levels including C-levels.
• Manage proposal process for the business to accurately determine the feasibility, cost and time implications when responding to customer proposals.
• Gather and accurately document business and technical requirements from customers to work with other internal teams to provide reliable project estimates.
• Act as technical resource on consultancy projects, writing and delivering custom applications for clients.
• Aid in the completion and presentation of RFPs and RFIs.
• Define complete end-to-end solution designs that extend beyond technical validation to include operating models, regional constraints, non-GA components, regulatory and scheme dependencies, failure modes, and long-term scalability considerations.
• Lead complex problem-solving efforts across multiple concurrent initiatives, products, and regions, often in parallel, ensuring forward progress despite fragmented ownership, evolving requirements, or incomplete documentation.
• Act as connective tissue between Product, Sales, Client Services, regional teams, and external partners, ensuring alignment and preventing issues from falling between functional boundaries.
• Deliver training sessions to colleagues and clients on the use of Visa Acceptance Solutions.
• Strategize with our Direct Sales and Account Management teams to close sales opportunities, including frequent contacts with internal Sr. Directors
• Work closely with our Product Management team to maintain technical and functional knowledge of existing and new products. Take a proactive approach to staying up to date with product developments by monitoring code release notes and knowledge sharing within the team.
• Deliver business consultancy to clients where needed.
• Learn, implement, and develop artifacts of IDDEA Selling methodology.
• Effective translators between technical, operational, commercial, and product perspectives.
• Manage the delivery of projects to clients by playing the role of solution architect and client delivery manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• 6+ experience in a technical pre-sales or consulting role, including prior experience with a complex enterprise environment.
• Bachelor's degree in computer science, Information Technology or related discipline is required. Master's degree is desired.
• Bilingual English and Spanish.
• Experience of working in the payments industry, e-Commerce, m-Commerce, or banking is preferred.
• Knowledge of payment and/or risk management systems is strongly preferred.
• Demonstrated experience working on complex implementations, integrations, or onboarding initiatives where requirements were evolving or ill-defined.
• Proven ability to operate credibly with senior internal stakeholders and client leadership.
• Strong understanding of payment flows, operating models, and the interaction between technology, operations, and client processes.
• Evidence of sound judgment, decision‑making under uncertainty, and accountability for outcomes.
• Strong Technology Knowledge: you are comfortable working with APIs, Web and Mobile Application Integrations, Cloud, PaaS, SaaS models. Collaborating with Engineering on system design tradeoffs, can break down requirements into dependencies across multiple teams and can independently work with client's engineers.
• Experience working as pre-sales and multiproduct expert in a technical environment.
• Experience of working alongside a sales team, supporting them to help win new business.
• Experience of regularly giving presentations to customers in a sales environment including Director and C-Level.
• Preferrable Project Management skills in any methodology Like Agile, PMI, Waterfall.
• Strong customer interaction skills combined with excellent verbal and written communication.
• Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences, in a sales-oriented manner.
• AI savvy i.e. be able to build AI toolsets and use available AI toolkit in SE role
• Be able to advise how Visa solutions fit in AI journeys for the clients.
• Ability to work independently on customer sites with minimal supervision.
• Experience of delivering paid consultancy or professionals services to clients is preferred.

Visa is an EEO EmployerQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.