Manager, Sales Education, Content & Readiness

Credit Acceptance Corporation; Northern (KY); Hybrid; USD 130,000 - 150,000; Full time

Job summary

Credit Acceptance Corporation is seeking a Manager, Sales Education, Content & Readiness to lead education, content, and coaching resources for the sales organization. The role partners with Sales leaders and Corporate Training to translate strategies into practical tools and field-ready resources.

You will build and govern playbooks, guides, and training programs, mentor a team, measure impact, and help launches and organizational change.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• At least five years of experience in Sales Enablement or a closely related area.
• At least two years of experience leading people, programs, or cross-functional initiatives.
• Strong communication, project management, and leadership capabilities; travel up to 25%.

Responsibilities

• Lead Sales education, content, communications, coaching resources, and readiness initiatives.
• Translate business priorities into practical learning and field-ready guidance.
• Partner with Sales leaders to identify capability gaps and develop solutions.
• Support launches, sales plays, organizational changes, and other strategic initiatives.
• Oversee development and governance of playbooks, guides, talk tracks, and job aids.
• Lead, coach, and develop team members; manage workload and priorities.

Skills

Sales enablement

Leadership

Communication

Project management

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

CRM platforms

Learning technologies

Job description

## Manager, Sales Education, Content & ReadinessApply: USA - Remote: Full time: Posted 2 Days Ago: R13846Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country. Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.The Manager, Sales Education, Content & Readiness leads Sales-specific education, content, communications, coaching resources, and readiness initiatives that prepare Sales teams to execute business priorities effectively. Reporting to the Director of Sales Readiness, this role leads a team responsible for translating Sales strategies, process changes, and go-to-market initiatives into practical learning, tools, and field-ready resources while partnering with Corporate Training & Development where appropriate.**Outcomes and Activities**:* This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.**Key Responsibilities****Sales Education and Readiness*** Lead Sales-specific education and readiness programs that support selling skills, product knowledge, role effectiveness, and business initiatives.* Translate business priorities, process changes, and go-to-market initiatives into practical learning and field-ready guidance.* Partner with Sales leaders to identify capability gaps and develop solutions that improve adoption and execution.* Support readiness for launches, sales plays, organizational changes, and other strategic initiatives.* Measure effectiveness and improve programs based on field feedback and business results.**Content and Coaching*** Oversee development and governance of playbooks, sales guides, talk tracks, job aids, communications, presentations, and coaching resources.* Ensure Sales content is accurate, consistent, accessible, and aligned with business priorities.* Develop reinforcement and coaching resources that support critical selling behaviors and performance expectations.* Use engagement and utilization insights to improve content effectiveness.**Team Leadership*** Lead, coach, and develop team members responsible for Sales education, content, communications, and readiness.* Establish priorities, performance expectations, quality standards, and operating rhythms.* Manage workload and resources to ensure timely execution of key initiatives.* Foster accountability, collaboration, and continuous improvement.**Cross-Functional Partnership*** Partner with Sales Leadership, Product, Marketing, GTM Strategy, Analytics, Sales Enablement, and other teams to support field readiness.* Collaborate with Corporate Training & Development on enterprise learning standards, instructional design, learning technologies, and broader development programs.* Ensure Sales-specific programs complement enterprise learning efforts while remaining focused on Sales execution and performance.* Serve as a trusted partner on Sales education, content, communications, coaching, and readiness needs.**Requirements*** Bachelor’s degree in Business, Communications, Education, Learning & Development, Marketing, Organizational Development, or a related field, or equivalent relevant experience.* At least five years of experience in Sales Enablement, Sales Education, Sales Training, Learning & Development, Sales Operations, or a related field.* At least two years of experience leading people, programs, or complex cross-functional initiatives.* Experience developing Sales education, enablement content, communications, or readiness programs.* Strong communication, project management, stakeholder partnership, and leadership skills.* Ability to translate complex business priorities into practical, actionable Sales solutions.* Ability to travel up to 25% based on business needs.**Preferred Qualifications*** Experience supporting a field-based Sales organization.* Experience leading Sales content, communications, coaching, or readiness functions.* Familiarity with instructional design, content governance, learning technologies, CRM platforms, or sales enablement tools.* Experience supporting product launches, organizational change, or go-to-market initiatives.**Targeted Compensation:** $130,000 – $150,000 base salary + annual bonus planThis position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.