Manager, Safety Analytics

Hitmarker | Gaming Jobs; United States; On-site; USD 220,000 - 275,000; Full time

Job summary

Discord is seeking an Analytics Manager to lead the SCAR team responsible for scaled abuse countermeasures and research. You will guide data analysts, researchers, and engineers to detect threats, design experiments, and translate insights into automated countermeasures.

You will partner with Product, Engineering, and Legal to harden safety-by-design choices, influence infrastructure like rule engines and ML models, and mentor a team tackling high-volume abuse across the platform.

Qualifications

• 2+ years managing technical teams including engineers, data scientists, analysts, or researchers.
• 4+ years in a Trust & Safety domain (fraud, spam, account compromise or high-volume threats).
• Fluency in SQL and/or Python for data investigation and pattern analysis.
• Strong analytical problem-solving with measurement and experimentation.
• Proven ability to drive automation adoption within operations or incident response workflows.
• Excellent communication and cross-functional collaboration with leadership.

Responsibilities

• Lead and mentor a team of data analysts, scientists, and researchers who investigate active threats, identify platform abuse vectors, and uncover adversarial patterns.
• Define a strategic roadmap that prioritizes and disrupts the highest impact abuse operations through structured research, rigorous analyses, and live experimentation.
• Collaborate closely with the safety machine learning team to improve models by identifying the threat signals that translate into long-term, automated countermeasures.
• Partner cross-functionally with Product, Engineering, Data Science, Policy, Legal, and Revenue, influencing safety-by-design decisions upstream of abuse.
• Influence capacity toward high-impact infrastructure, such as automated rule engines, ML models, or agent moderation tools.

Skills

People management

Trust & Safety

SQL

Python

Analytics

Automation

Cross-functional communication

Education

Relevant CS/ML/Statistics degree or equivalent

Job description

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but theres one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Discord exists to give people the power to create space to find belonging - to talk regularly with the people they care about and build genuine relationships with friends and communities close to home or around the world.

We're looking for an Analytics Manager to lead our Scaled Abuse Countermeasures and Research (SCAR) team - the team that safeguards Discord's platform integrity. SCAR detects, analyzes, and disrupts high-volume threats through a combination of automated systems, deep research, and active incident response. This role reports to the Head of Safety Intelligence and Automation.

What You'll Be Doing

• Lead and mentor a team of data analysts, scientists, and researchers who investigate active threats, identify platform abuse vectors, and uncover adversarial patterns.
• Define a strategic roadmap that prioritizes and disrupts the highest impact abuse operations through structured research, rigorous analyses, and live experimentation.
• Collaborate closely with the safety machine learning team to improve models by identifying the threat signals that translate into long-term, automated countermeasures.
• Partner cross-functionally with Product, Engineering, Data Science, Policy, Legal, and Revenue, influencing safety-by-design decisions upstream of abuse.
• Influence capacity toward high-impact infrastructure, such as automated rule engines, ML models, or agent moderation tools.

What you should have

• 2+ years of people management experience leading technical teams, including engineers, data scientists, analysts, applied researchers, or equivalent.
• 4+ years of experience working in a Trust & Safety domain, such as fraud, spam, scams, account compromise or other high-volume threats.
• Fluency in SQL and/or Python for data investigation and pattern analysis.
• Strong analytical problem-solving skills, with expertise in measurement and experimentation.
• Demonstrated ability to drive automation adoption within operations or incident response workflows that increase the team's leverage and reduce manual work.
• Excellent communication and cross-functional collaboration skills, with an ability to translate complex technical topics into clear takeaways for senior leadership.

Bonus Points

• Experience leveraging LLMs or AI agents for incident response, investigation automation, or signal triage.
• Experience tackling scaled abuse at large social platforms, marketplaces, or other high-volume consumer products.
• Threat intelligence research background, including understanding of internet infrastructure and the tools and techniques attackers use.
• A strong passion for Discord and/or gaming, and an appreciation for the communities we serve.
• A relevant degree in Computer Science, Machine Learning, Statistics, or a related quantitative field, or equivalent practical experience.

The US base salary range for this full-time position is $220,000 to $275,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include benefits.

Why Discord?

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank.

Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.