Manager, Safety Analytics

Discord; San Francisco (CA); On-site; USD 220,000 - 275,000; Full time

Benefits offered by this job

Equity

Relocation assistance

Benefits

Job summary

Discord is seeking an Analytics Manager to lead the Scaled Abuse Countermeasures and Research (SCAR) team in San Francisco Bay Area. You will mentor data analysts, scientists, and researchers, define strategic roadmaps, and drive live experiments to disrupt major abuse operations.

Collaborate with safety ML, product, and policy teams to translate threat signals into automated countermeasures, with relocation support and equity included as part of the package.

Qualifications

• 2+ years of people management experience leading technical teams.
• 4+ years of experience in Trust & Safety or high-volume threat domains.
• Fluent in SQL and/or Python for data investigation.
• Strong analytical problem-solving with measurement and experimentation.
• Experience driving automation in incident response workflows.
• Excellent cross-functional collaboration and communication.

Responsibilities

• Lead and mentor a team of data analysts, scientists, and researchers.
• Define a strategic roadmap to disrupt high-impact abuse operations.
• Collaborate with safety ML teams to improve models via threat signals.
• Partner with Product, Engineering, Data Science, Policy, Legal, and Revenue.
• Influence infrastructure like automated rule engines, ML models, or moderation tools.

Skills

SQL

Python

People management

Analytical thinking

Experimentation

Communication

Cross-functional collaboration

Education

Degree in CS/Math/Stats or related

Job description

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. Discord exists to give people the power to create space to find belonging — to talk regularly with the people they care about and build genuine relationships with friends and communities close to home or around the world. We're looking for an Analytics Manager to lead our Scaled Abuse Countermeasures and Research (SCAR) team — the team that safeguards Discord’s platform integrity. SCAR detects, analyzes, and disrupts high-volume threats through a combination of automated systems, deep research, and active incident response. This role reports to the Head of Safety Intelligence and Automation.

What You’ll Be Doing

Lead and mentor a team of data analysts, scientists, and researchers who investigate active threats, identify platform abuse vectors, and uncover adversarial patterns.

Define a strategic roadmap that prioritizes and disrupts the highest impact abuse operations through structured research, rigorous analyses, and live experimentation.

Collaborate closely with the safety machine learning team to improve models by identifying the threat signals that translate into long-term, automated countermeasures.

Partner cross-functionally with Product, Engineering, Data Science, Policy, Legal, and Revenue, influencing safety-by-design decisions upstream of abuse.

Influence capacity toward high-impact infrastructure, such as automated rule engines, ML models, or agent moderation tools.

What You Should Have

2+ years of people management experience leading technical teams, including engineers, data scientists, analysts, applied researchers, or equivalent.

4+ years of experience working in a Trust & Safety domain, such as fraud, spam, scams, account compromise or other high-volume threats.

Fluency in SQL and/or Python for data investigation and pattern analysis.

Strong analytical problem-solving skills, with expertise in measurement and experimentation.

Demonstrated ability to drive automation adoption within operations or incident response workflows that increase the team's leverage and reduce manual work.

Excellent communication and cross-functional collaboration skills, with an ability to translate complex technical topics into clear takeaways for senior leadership.

Bonus Points Experience leveraging LLMs or AI agents for incident response, investigation automation, or signal triage.

Experience tackling scaled abuse at large social platforms, marketplaces, or other high-volume consumer products.

Threat intelligence research background, including understanding of internet infrastructure and the tools and techniques attackers use.

A strong passion for Discord and/or gaming, and an appreciation for the communities we serve.

A relevant degree in Computer Science, Machine Learning, Statistics, or a related quantitative field, or equivalent practical experience.

Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available.

The US base salary range for this full-time position is $220,000 to $275,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include benefits.

Why Discord?

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.