Manager, Risk Workforce Management & Analytics San Jose, Ca

TieTalent; California (MO); On-site; USD 167,000 - 201,000; Full time

Job summary

An innovative Fintech company is seeking a Manager of Workforce Management to lead the transformation of their Risk Management operations. This role is pivotal in automating processes and implementing data-driven solutions that enhance operational efficiency. You will strategize and execute workforce planning while collaborating with engineering teams to ensure data availability for effective decision-making. The ideal candidate will have a strong background in data analytics and workforce management, with the ability to communicate insights clearly to leadership. Join a dynamic team and make a significant impact in a rapidly growing industry!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Flexible Spending Account

Health Savings Account

Paid Holidays

Qualifications

• 5+ years of experience in workforce management or operations management.
• Experience with workforce management applications and data infrastructure.

Responsibilities

• Develop and implement workforce management strategy for Risk Management.
• Collaborate with engineering and data science teams for data integration.

Skills

Workforce Management

Data Analytics

SQL

Python

Process Improvement

Stakeholder Management

Statistical Modeling

Machine Learning

Education

Bachelor's degree in Business Administration

Bachelor's degree in Operations

Bachelor's degree in Data Analytics

Tools

Calabrio

NICE

Verint

Aspect

Job description

San Jose, California, United States

Make your impact within a rapidly growing Fintech Company

As the Manager of Workforce Management (WFM) in Risk Management, you will play a pivotal role in building and scaling a WFM function that supports Risk Operations, Collections, and Credit Underwriting. This is not a traditional WFM roleour goal is to transition from manual processes to automated, data-driven solutions that enable proactive workforce planning and operational efficiency. This is a highly technical WFM role that requires expertise in ETL, automation, data engineering, and analytics.

You will act as a thought partner to strategize and execute solutions that balance SLAs, quality, and cost while supporting a dynamic and growing operational model. This role will require a deep understanding of data, automation, and process improvement, as well as the ability to collaborate with engineering teams to ensure the right workforce data is available for planning and reporting.

Develop and implement the overall workforce management strategy for Risk Management Operations teams, ensuring alignment with business performance goals.Identify gaps in data availability, infrastructure, and automation, and drive the transition from manual processes to automated workforce intelligence outputs to support real-time monitoring. Find opportunities for process automation and implement improvements.Collaborate closely with engineering, data science, and development teams to define technical requirements, integrate data pipelines, and implement scalable WFM systems that support advanced forecasting, scheduling, and monitoring.Communicate key workforce performance metrics and insights to leadership in a clear and actionable manner - while providing recommendations to optimize scheduling, staffing, and operational efficiencies. Develop flexible workforce models that support various staffing types (full-time employees, third-party vendors) across multiple service channels.Build forecasting, scheduling, and real-time monitoring systems to improve workforce efficiency.Ensure optimal balance between service levels, quality, and operational costs.Leverage statistical modeling, machine learning insights, and automation tools to analyze workforce trends, generate predictive staffing models, and drive data-backed strategic recommendations.Partner with the Risk Management Reporting & Analytics team to develop dashboards and data visualization tools.Build and lead a high-performing WFM team to support Risk Management operations.Recruit, train, and develop team members while providing coaching and performance feedback.

Wed love to chat if you have:

Bachelors degree in Business Administration, Operations, Data Analytics, or a related field preferred.5+ years of experience in workforce management, capacity planning, or operations management in a risk management, financial services, or customer service environment.Experience working with workforce management applications (Calabrio, NICE, Verint, Aspect, or similar tools).Experience working with engineering teams to implement WFM data infrastructure.Proficiency in SQL, Python, or other data analysis languages for workforce planning and forecasting.Hands-on experience with WFM system automation, real-time data integration, and API-based reporting.Demonstrated ability to partner with engineering and analytics teams to define and implement workforce data solutions.Skilled in understanding WFM work KPIs and calculations to determine and optimize operations performance.Ability to think strategically and execute in a fast-paced, evolving environment.An affinity for talking with numbersstrong ability to quantify problems and support conclusions with data.Highly analytical, creative, and innovative approach to problem-solving.Strong stakeholder management and communication skills, with the ability to present insights and influence decision-making.

The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range

$167,400-$200,700USD