Manager, Risk Advisor | Retail Bank Channels & Operations

Capital One National Association; Richmond (VA); On-site; USD 132,800 - 151,600; Full time

Benefits offered by this job

Health Benefits

Performance-Based Incentives

Financial Benefits

Inclusive Work Environment

Job summary

An established industry player is seeking a Risk Manager to join their dynamic team. This role will challenge you to shape risk mitigation strategies and engage with critical stakeholders in the Retail Bank. You will leverage your strong communication and organizational skills to identify risks, provide consulting, and manage issues effectively. Ideal candidates will have a solid background in risk management, compliance, or technology within the financial sector, and be adept at navigating complex environments. Join a forward-thinking company that values innovation and offers a supportive environment for your professional growth.

Qualifications

• 3+ years of experience in Risk related roles within Banking or Tech.
• Strong ability to influence leadership and engage stakeholders.

Responsibilities

• Perform risk assessments and develop solutions to mitigate risks.
• Provide guidance on risks and controls impacting business teams.

Skills

Risk Management

Communication Skills

Project Management

Change Management

Stakeholder Engagement

Education

Bachelor's Degree

Tools

Risk Frameworks

Control Methodologies

Job description

Manager, Risk Advisor | Retail Bank Channels & Operations

As a member of the Channels and Operations Risk team within the Retail Bank Risk Office, you’ll be challenged to shape the risk mitigation strategy for the Retail Complaints and Communications areas of Channels and Operations. You’ll work with various stakeholders to identify unmitigated risks and assist with opportunities to strengthen the control environment to reduce risks. In addition, a key aspect of this role will utilize strong partnership and communication skills to engage and influence critical stakeholders to support the well-managed risk environment with the Complaints and Communications business teams.

Risk Managers at Capital One are highly motivated risk management professionals with an ability to think critically and problem solve. They have a high level of exposure across lines of business and have the opportunity to work with senior management to create and implement innovative solutions to identify and mitigate potential risks to the Company. Risk Managers are expected to have excellent organizational and communication skills.

Successful candidates will demonstrate a proven track record of project and program delivery; change resiliency to maintain momentum in a dynamic, fast-paced and complex environment and among competing priorities; and strong partnership and communication skills to engage and influence critical stakeholders. This role is ideal for someone who is capable of supporting transformational change, delivering game-changing results and excels at conveying compelling narratives. The preferred candidate will have experience working in Compliance, Technology, or Risk Management organizations within a major financial institution or technology company, with a solid understanding of process and change management frameworks, risk and control methodology and regulatory requirement management and applicability.

Responsibilities:

• Perform risk assessments to proactively identify potential risks to the business and work with key stakeholders to develop and drive solutions that remediate risks
• Risk Consulting - Provide advice and guidance on risks and controls impacting one or more areas within the Complaints and Communications business teams
• Client Management - Develop and leverage key relationships with the Complaints and Communications business teams and functional stakeholders to enable collaboration across the enterprise
• Issues Management - Identify and track issues and events to mitigate risk within Complaints and Communications business teams.
• Coordinate with applicable business areas to define and implement timely remediation activities
• Process and Change Management - Lead change control efforts at the process level to ensure impacts are appropriately assessed, documented and implemented
• Audit and Exam Management - Provide support to the Complaints and Communications business teams during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities
• Leverage strong written and verbal communication skills to present complex risk topics to business and functional stakeholders
• Manage, implement, and deliver on a subset of horizontal program deliverables

Basic Qualifications:

• At least 3 years of Risk related experience in a Bank or Tech role
• At least 5 years of experience with financial services industry
• At least 3 years of experience structuring information for senior audiences
• At least 3 years of experience with Risk Frameworks, Control Methodologies, or Lines of Defense

Preferred Qualifications:

• Bachelor's Degree
• 4+ years of experience influencing leadership in an advisory capacity
• Demonstrated ability to understand strategic imperatives and position team goals to effectively support those mandates
• 4+ years of experience interacting with Audit and Regulatory Authorities
• 4+ years of experience with risk core methodologies and risk categories
• Proficiency with structuring slides and presentations in order to convey risk information

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $146,100 - $166,700 for Risk Manager
Richmond, VA: $132,800 - $151,600 for Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace.