Manager, Revenue Operations

Procare Solutions; Denver (CO); Ibrido; USD 94.000 - 104.000; Tempo pieno

Vantaggi offerti da questo lavoro

HSA option with employer contributions

Vacation time, holidays, sick days

401K Plan with employer match

Employee Stock Purchase Plan

Medical, Dependent Care, and Transport

Disability and Life Insurance

RTD EcoPass for Denver employees

Tuition Reimbursement

Descrizione del lavoro

Procare Solutions in Denver, CO is seeking a Manager, Revenue Operations to lead a multi-office team. You will design and optimize the sales process, manage pipeline metrics, and collaborate across Finance, Marketing, and Growth to maximize revenue across all brands.

The role emphasizes AI-forward workflows, building SOPs, and guiding efficiency with Salesforce, data platforms, and AI tools. Experience in SaaS metrics, people management, and reporting is essential.

Competenze

• Bachelor's degree in Finance, Economics, or related field.
• 5+ years’ experience in Sales, Finance, Operations, or Marketing Analysis with people management.
• Experience with SaaS metrics (ARR, net retention, churn) and recurring-revenue or payments businesses.
• Experience designing or deploying AI agents or workflow automation in a sales or revenue environment.

Mansioni

• Lead Revenue Operations team across multiple offices, including hiring, onboarding, goal setting, and performance reviews.
• Develop and analyze the sales process, manage workflow, build the customer pipeline, and analyze sales data to boost productivity.
• Create and maintain SOPs; build AI-assisted workflows and evaluate AI tools and agents.
• Collaborate with Finance, Marketing, and Growth to drive data-driven improvements and projects.
• Manage Salesforce, track quotas and budgets, and ensure alignment of policies with sales strategy.

Conoscenze

Advanced Microsoft Office

Salesforce reporting

Team leadership

AI tools experience

Analytical thinker

Project management

Cross-functional collaboration

Excellent written and verbal comms

Formazione

Bachelor's degree in Finance or related field

Strumenti

Salesforce

Salesforce reporting

Data platforms

Descrizione del lavoro

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.

A Little About the Role

The Manager, Revenue Operations leads a team of revenue operations professionals across all Procare offices and supports every Procare brand. You will develop and analyze the sales process, manage workflow, build the customer pipeline, lead ad-hoc projects, and analyze sales data to improve sales team productivity and maximize the potential of all Procare products.

You will also bring a modern, AI-forward approach to the function, identifying where AI tools, LLMs, and agents can automate manual work and improve decision-making, and providing data-driven recommendations that help drive the business forward.

What you’ll do:

• Manage, coach, and develop Revenue Operations team members, including hiring, onboarding, goal setting, and performance reviews
• Prioritize and balance team workload across competing requests from multiple brands and departments
• Lead a team distributed across multiple offices, maintaining clear communication, accountability, and a strong team culture
• Create and maintain Revenue Operations SOPs and train team members as needed

Revenue Operations & Analytics

• Build, refine, and monitor key business metrics, including pipeline, bookings, ARR, net retention, churn, and payment attach rate
• Assess historical performance, identify trends, and recommend ways to manage and grow the pipeline
• Collect and analyze sales data to assess operational efficiency and calculate commission payments
• Track monthly quotas and budgets in Salesforce and maintain sales territories
• Analyze, develop, and monitor revenue operations policies and procedures, ensuring alignment with sales strategy across the enterprise
• Support deal approvals, structuring, modeling, and customer proposals

AI & Automation

• Identify and implement opportunities to use AI tools and LLMs to automate manual Revenue Operations work, such as pipeline summaries, data cleanup, commission validation checks, and deal desk support
• Evaluate and pilot AI agents and automation within the sales tech stack (e.g., Salesforce AI features), partnering with the Salesforce Business Systems and Data Platform teams
• Establish guidelines for responsible AI use, including data privacy, accuracy checks, and human review of outputs
• Coach the team to build AI-assisted workflows into daily work and SOPs

Cross-Functional Partnership

• Partner with leaders in Finance, Marketing, and the Growth teams to gather data and insights for improvements, refinements, and ad-hoc projects
• Coordinate with all departments and brands to ensure operational consistency across the Procare family of products
• Advocate for operations issues across departments and help facilitate resolution
• Maintain knowledge of market and competitive intelligence

Systems & Data

• Collaborate with the Salesforce Business Systems team to test, optimize, and administer the sales tech stack
• Work with internal stakeholders and the Data Platform team to define and document data definitions

Ownership & Execution

• Bring a project management mindset: take ownership and help drive work to completion
• Self-start cleanup projects, audits, and process improvements
• A service-minded, high EQ, low ego, collaborative approach to supporting the organization

Our ideal candidate will have:

• Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word)
• Experience with Salesforce and Salesforce reporting
• Experience leading, mentoring, or managing team members, formally or as a team lead
• Hands-on experience using AI tools (e.g., LLM assistants) to analyze data, draftdocumentation, or automate recurring tasks
• Independent, analytical thinker with strong organization skills and attention to detail
• Ability to manage multiple projects simultaneously and lead change across brands andteams
• Excellent written and verbal communication; able to collaborate across teams and influencewithout direct authority
• Bachelor's degree in Finance, Economics, or a related field
• 5+ years’ of experience in Sales, Finance, Operations, or Marketing Analysis (or equivalentcombination of work experience and education), including people management
• Experience with SaaS metrics (ARR, net retention, churn) and recurring-revenue orpayments businesses
• Experience designing or deploying AI agents or workflow automation in a sales or revenueenvironment, with familiarity in prompt design and evaluating AI output quality

Physical Requirements:

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required for this position

Why Procare?

• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

$94,300 - $104,200/year DOE

Location

This position is based in our Denver, CO office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Procare Solutions’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.