Manager, Revenue Management Systems

Choice Hotels International; United States; Remote; USD 105,000 - 124,000; Full time

Job summary

Choice Hotels International seeks a skilled Manager for its Revenue Management Systems team, focused on leading a high-performing group to enhance revenue performance using sophisticated management systems. The role requires proven leadership, a solid background in revenue analytics, and strong team development skills, with responsibilities including onboarding, performance metrics, and franchisee interactions. Remote work is available, allowing flexibility while engaging with teams nationwide.

Benefits

Competitive compensation and benefits

Leave and paid time-off

Financial benefits for retirement

Employee recognition programs

Discounts at Choice hotels worldwide

Qualifications

• At least 4 years’ experience as a Revenue Manager or in Business Consulting.
• Revenue Management Certification (CHRM or CRME) needed within the first year of employment.
• Comprehensive knowledge of pricing and Revenue Management systems.

Responsibilities

• Lead and develop a high-performing revenue support team.
• Drive RMS performance by establishing performance expectations.
• Improve efficiencies in the RMS onboarding process.

Skills

Leadership

Analytical Skills

Problem Solving

Communication

Adaptability

Education

Bachelor's or Master’s degree

Tools

Microsoft Excel

Job description

Manager, Revenue Management Systems

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Manager, Revenue Management Systems in the Revenue Management Dept, Pricing Strategy & Revenue Analytics Team. The Pricing Strategy & Revenue Analytics team supports franchisees with our revenue management systems (RMS) which function is to support hotels in grow revenue. As a key member of our Pricing & Revenue Analytics team you will lead a high-performing team to drive property performance by monitoring and influencing effective management and adoption of Choice’s Revenue Management System. Your team is responsible for developing and maintaining the RMS Onboarding Process for new hotels, providing ongoing support and configuration guidance, and developing revenue and RMS configuration strategies for properties with RMS health opportunities.

Are you a skilled leader with the ability to apply critical thinking skills to understand and solve complex problems and have a passion for growing a team? We invite you to apply today for our Manager, Revenue Management Systems role today and #MakeItYourChoice.

Your Responsibilities

• Lead and develop a high-performing revenue support team.
• Interview, hire, train, and onboard top talent for the revenue management systems team.
• Drive Revenue Management System performance by establishing clear performance expectations and objectives.
• Empower associates to improve their performance through self-measurement and calibration tools.
• Own and deliver the Revenue Management System Onboarding Process and ongoing RMS support to franchisees and internal stakeholders.
• Improve, develop, and maintain efficiencies in the system onboarding process and franchisee-facing onboarding training and resources.
• Drive property-level system knowledge, engagement, and adoption.
• Oversee the health of the system and facilitate regular audits, ensuring actionable updates to enhance overall system performance.
• Perform revenue analysis and provide Revenue Meetings and Systems Configurations review with hotel owners and operators as needed.
• Meet with franchisees as an escalated level of support for internal stakeholders such as Franchisee Care or revenue management teams for systems or revenue concerns.

Your Experience, Skills & Competencies

• Bachelors or Master’s degree or an equivalent combination of education and work-related experience.
• At least 4 years’ experience as a Revenue Manager, or Business Consulting experience focused on revenue analytics.
• Revenue Management Certification (CHRM or CRME) is required of all Choice Revenue Management team members. Candidates who are not already certified will need to become certified within the first year of employment.
• Comprehensive knowledge of pricing and Revenue Management systems, Revenue Management principles and philosophies, industry standard metrics and practices, and emerging technologies preferred.
• Experience with franchising businesses and/or hotel Management Company across multiple brands a strong plus.
• Knowledge of Choice Internet sites, Property Management Systems and Revenue Management Systems, Choice distribution platforms and strategies, GDS systems a plus.
• Proficient in the use of all Microsoft office applications with high degree of demonstrated proficiency in Excel.
• Demonstrates key competencies to include Develops Talent, Builds Effective teams and Drives Engagement.
• Demonstrates Active listening: Fully understanding the message and emotions behind it, showing respect, building trust, and fostering deeper connections.
• Setting clear, measurable, and collaborative goals that align with the organization's vision and encourage teamwork.
• Acts as a champion for change management and motivates others to adapt to a changing environment.
• Organizational agility and demonstrated success in implementing complex, cross-functional initiatives through direct and indirect influence.
• Excellent communication skills, including the ability to report project analyses and conclusions in written reports and oral presentations.
• Ability to apply critical thinking skills to understand and solve complex problems using data as the basis for recommendations.
• Strategic planning skills.
• Strong understanding of micro and macroeconomics.

Your Team

This is a leadership role that will report to the Senior Manager, Pricing & RM Technology. You will have 5-7 direct reports and collaborate with cross functional departments on a regular basis.

Your Work Location

As our Manager, Revenue Management Systems, you will be a remote-based associate, working from your home office. You will be required to connect virtually with Choice team members and leadership on video via Zoom, with possible periodic travel in-person to our beautiful, state-of-the-art worldwide offices in North Bethesda, MD, Scottsdale, AZ, or St. Louis Park, MN. Nationwide travel will be required 10% of the time.

Salary Range

The salary range for this position is $105,000 to $124,000 annually.In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP)

*** PLEASE NOTE: This role is not eligible for sponsorship ***

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.

Choice’s Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice’s Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver