Manager - Revenue Cycle - Performance Improvement

UHS of Delaware, Inc. - Corporate Office; Tredyffrin Township (Chester County); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Growth opportunities

Competitive compensation

Medical/Dental/Vision

401k Plan

Paid Time Off

Job summary

Universal Health Services, Inc. in King of Prussia, PA, is seeking a Revenue Cycle Manager of Continuous Improvement to lead performance initiatives across patient access, billing, and cash collection functions. You will champion automation, analytics, and education to improve KPIs and financial outcomes.

You will supervise a team, collaborate with facilities, central business offices, IT, and vendors, and develop business cases for new tools and processes. Up to 25% travel is required.

Qualifications

• Bachelor’s Degree plus 8–10 years of related experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office tools (Word, Excel, etc.).
• Extensive knowledge of healthcare revenue cycle operations including Patient Access, Charge Capture, and Patient Financial Services.
• Experience with lean or six sigma process improvement is preferred.

Responsibilities

• Provides revenue cycle governance and standards for efficient patient flow and revenue capture.
• Manages a team delivering training and governance across front, middle, and back-end functions.
• Monitors outsourced vendors with KPIs and service reviews.
• Leads projects to increase revenue capture through automation, analytics and new technology.
• Analyzes patient accounting data to improve cash collections and reduce denials.

Skills

Microsoft Office

Data analysis

Communication

Education

Bachelor's Degree

Tools

Revenue cycle software

Job description

Responsibilities

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioural health facilities, outpatient and other facilities, nationwide virtual behavioural health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com

The Corporate Business Office is seeking a dynamic and talented Revenue Cycle Manager of Continuous Improvement.

The Revenue Cycle Manager of Continuous Improvement is responsible for championing financial and patient experience-related success through the strategic planning and implementation of revenue cycle improvement projects in areas like automation, analytics and education. This position will work to identify opportunities for improvement in the revenue cycle and determine which areas to prioritize based on the organization’s current needs and future goals. In doing so, the Manager will collaborate with a variety of internal and external stakeholders, including other revenue cycle teams, clinical leaders, IT, and vendors. The Revenue Cycle Manager of Continuous Improvement will manage, champion, and coordinate revenue cycle initiatives to optimize workflows, determine the feasibility and value of implementing new tools and technology, perform market research to maintain market competitiveness, and articulate business cases for implementing changes. The Manager will oversee a team working directly with the Facilities and centralized business offices to maximize revenue capture and cash collections.

Key Responsibilities include:

• Provides revenue cycle governance and expertise while working collaboratively with facilities, central business offices, and others to establish standards and processes for efficient patient flow, maximum revenue capture and cash collections, and continuous improvement
• Manages a team of staff providing training, education, governance, and support to facilities and centralized functions performing front, middle, and back-end revenue cycle operations focused on improving KPIs and financial metrics
• Measures and monitors vendors providing outsourced services through regular meetings, KPIs, service reviews, and benchmarking
• Leads multiple projects to increase revenue capture and cash collections through process automation and optimization, advanced analytics, and new technology implementation
• Reviews patient accounting data to reduce accounts receivable through cash collections efforts, strategic workflow prioritization, and denials management

Qualifications

Experience & Knowledge:

• Bachelor's Degree plus 8-10 years of related experience required. A qualified candidate should have strong professional written and verbal communication skills, proficiencies in Microsoft Office tools (e.g., Word, Excel, etc.), and the ability to meet deadlines and multitask.
• A Revenue Cycle Manager must possess extensive knowledge of both healthcare revenue systems and operations, including specific and extensive experience with revenue cycle operations in Patient Access, Charge Capture, and Patient Financial Services.
• The Manager should demonstrate knowledge of an experience with improving operations through dedicated frameworks, cross-functional communication and collaboration, and excellent organizational and time management skills.
• The Manager should have the ability to analyze and use large data to drive and measure outcomes, create efficient and effective solutions to complex business issues, and remain knowledgeable of industry regulations and trends. Specific experience improving revenue capture, cash collections, billing and collections operations is highly desired. Certification or experience with lean or six sigma process improvement methodologies is preferred.

Travel Requirements:

Up to 25%

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.