Manager-Revenue Cycle Operations

University of Mississippi Medical Center; Jackson (MS); On-site; USD 90,000 - 120,000; Full time

Job summary

University of Mississippi Medical Center seeks a Manager-Revenue Cycle Operations to develop and coordinate workflows across billing, follow-up, collections, cash posting, and customer service. The role collaborates with senior management to optimize revenue cycle performance and ensure regulatory compliance.

You will lead staff, monitor KPIs, mentor team members, and implement efficient processes while upholding HIPAA and industry standards.

Qualifications

• Requires degree (Associate's or Bachelor's) and four years of revenue cycle experience including one year in leadership.
• In-depth knowledge of revenue cycle operations and governing rules for all reimbursement sources.
• Strong communication and mentoring abilities; adapts to change and builds relationships.

Responsibilities

• Develops and designs workflows to optimize billing, follow-up, collections, cash posting, and customer service.
• Implements workflows to improve productivity, cash flow, and performance benchmarks.
• Participates in setting revenue cycle goals and plans to achieve them.
• Leads staff to achieve performance standards and coordinates with other managers.
• Ensures compliance with regulatory requirements and protects patient information.

Skills

Revenue cycle

Epic knowledge

Staff mentoring

Regulatory compliance

Education

Associate's or Bachelor's degree

Tools

Epic

Job description

Job Requisition ID: R00054789

Job Category: Professional and Technical

Organization: Rev Cycle - Patient Access

Location/s: Main Campus Jackson

Job Title: Manager-Revenue Cycle Operations

Job Summary: Responsible for developing, coordinating, implementing, and continuously managing workflows and business operations across billing, follow-up, collections, cash posting, and customer service. Collaborates with senior management to plan, design, document, and execute efficient workflows that support all areas of the revenue cycle. Ensures the financial success of the University of Mississippi Medical Center and University Physicians by applying independent managerial judgment in leading staff, monitoring key performance metrics, staying up-to-date with regulatory requirements related to billing and payments, and addressing customer inquiries regarding insurance and personal balances. Effectively manages staff performance through clear communication and corrective actions.

Education & Experience: Education and Experience Required: Degree (Associate's or Bachelor's) and four (4) years of revenue experience including one (1) year of leadership experience.

Certifications, Licenses or Registration: N/A

Knowledge, Skills & Abilities

• Possesses in-depth knowledge of revenue cycle operations and the governing rules and regulations for all reimbursement sources, with strong critical thinking skills focused on process improvement and optimizing core systems such as Epic.
• Demonstrates proven ability to mentor and train staff while remaining adaptable and open to new ideas and change.
• Maintains a track record of building and sustaining effective working relationships within the department and across business units to foster a collaborative team environment.
• Capable of managing functional areas to meet established performance metrics, with solid knowledge of business administration and proficiency in personal computers and revenue cycle-related software applications.
• Exhibits highly effective organizational, interpersonal, written, and verbal communication skills.

Responsibilities

• Participates with senior management, and independently, in developing and designing workflows to optimize efficiency and effectiveness in billing, collections, follow-up, cash posting, and customer service for both professionally certified and non-certified staff.
• Designs and implements workflows to improve productivity, maximize cash flow, achieve or exceed peer group benchmarks across the revenue cycle, contain costs, and optimize the use of technology, space, and resources.
• Participates in establishing revenue cycle goals and developing plans to achieve them.
• Leads and guides employees to excel in revenue cycle performance, collaborating with other revenue cycle managers to avoid duplication of effort and non-productive activities.
• Ensures operations align with the organization’s strategic goals and strives to lead in ways that meet or exceed peer group benchmarks.
• Monitors and enforces compliance with all regulatory requirements.
• Oversees hiring, training, and daily workflow of staff, monitoring productivity to ensure optimal throughput.
• Collaborates with senior revenue cycle leadership to develop, secure approval for, and oversee implementation of policies and procedures that meet established performance standards.
• Maintains strict confidentiality and adheres to all HIPAA guidelines and regulations.
• Manages staff development using performance measurement tools, providing routine feedback, conducting performance reviews, and holding one-on-one meetings, including regular productivity audits and tracking results.
• Enforces organizational policies and procedures to ensure quality customer service, appropriate expense controls, and effective operations.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive.
• Management retains the right to add or change duties at any time.

Physical and Environmental Demands: Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced is subject to precise measures of quantity and quality, occasional bending, occasional lifting/carrying up to 10 pounds, occasional lifting/carrying up to 25 pounds, occasional lifting/carrying up to 50 pounds, occasional lifting/carrying up to 75 pounds, occasional lifting/carrying up to 100 pounds, no lifting/carrying 100 pounds or more, no climbing, no crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (Occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type: Full time

FLSA Designation/Job Exempt: Yes

Pay Class: Salary

FTE %: 100

Work Shift: Benefits Eligibility: Grant Funded

Job Posting Date: 10/16/2026

Job Closing Date (open until filled if no date specified):

The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care.

We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors.

Our employment, academic, research and clinical care practices reflect these commitments.

UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45 CFR § 92.101(a)(2) and binding court decisions), religion, genetic information, veteran’s status and any other status protected by applicable law.

UMMC also prohibits retaliation against those who report discrimination or harassment and against those who participate in the Medical Center’s investigation and handling of such reports.

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Consistent with these laws, UMMC takes affirmative action to recruit, employ, advance and prevent discrimination against qualified individuals.

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