Manager - Revenue Cycle

Firstsource; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A healthcare services provider is seeking a Manager - Early Out to oversee a team of Early-Out Representatives. This remote role requires leadership skills and knowledge of patient accounting processes, particularly with Epic Systems. The Manager will ensure operational efficiency and support staff training while maintaining productivity and quality assurance. Benefits include medical, vision, dental, and 401K.

Benefits

Medical

Vision

Dental

401K

Paid Time Off

Qualifications

• Bachelor's degree or equivalent professional experience required.
• Proven experience with Epic Systems essential.
• Strong understanding of patient accounting processes necessary.

Responsibilities

• Provide daily oversight and direction for departmental operations.
• Manage account inventory and deliver reports to Operations Director.
• Monitor and support staff training initiatives.

Skills

Epic Systems

Patient accounting processes

Interpersonal skills

Leadership

Problem-solving

Communication skills

Education

Bachelor's degree or equivalent professional experience

Tools

Personal computer

Job description

Job Title: Manager - Early Out

Location: Remote

Reports To: Operations Director

Shift: M-F 8am-5pm EST

Position Overview: The Early Out Manager is responsible for leading and supervising a team of Early-Out Representatives, both remote and onsite. This role ensures operational efficiency, employee performance, and quality assurance across the department. The Manager will maintain accurate employee records, monitor productivity, and collaborate closely with internal and client-facing teams to meet performance expectations.

Key Responsibilities:

• Provide daily oversight and direction for departmental operations


• Manage account inventory and deliver daily/weekly reports to the Operations Director


• Monitor and support staff training initiatives


• Step in to cover responsibilities during staff absences or periods of high call volume


• Coordinate overtime schedules as needed to meet workload demands


• Document and report disciplinary issues to the Operations Director and Human Resources


• Conduct quality assurance activities including account audits, productivity reviews, and performance evaluations


• Collaborate with the Client Services Manager to ensure service delivery aligns with client expectations and inventory flows efficiently through the revenue cycle


• Uphold company policies and procedures as outlined in the Employee Handbook and Code of Conduct


• Actively participate in the Corporate Compliance Program


• Support additional projects and initiatives as assigned by leadership

Required Qualifications:

• Bachelor's degree or equivalent professional experience


• Proven experience with Epic Systems


• Strong understanding of patient accounting processes


• Background in Early-Out and Healthcare Collections


• Exceptional interpersonal and communication skills across all levels of staff and clients


• Professional demeanor with a commitment to courteous and respectful conduct


• Proficiency in personal computer use and related software


• Demonstrated initiative, problem-solving ability, and creativity in task execution


• Ability to manage multiple priorities in a fast-paced environment


• Strong leadership and team management capabilities


• Willingness to travel as needed

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.