Manager Retention Sales

Adobe; United States; Remote; USD 80,000 - 150,000; Full time

Job summary

Join an innovative firm dedicated to transforming digital experiences! This role offers the chance to lead a dynamic team focused on enterprise customer retention. You'll drive growth through strategic account management and enhance customer satisfaction while collaborating with various departments. If you're passionate about technology and have a proven track record in enterprise sales, this is an exciting opportunity to make a significant impact in a forward-thinking company.

Qualifications

• 5+ years in Enterprise Software Sales with a proven leadership track record.
• Strong negotiation skills and experience with C-level accounts.

Responsibilities

• Lead and mentor the Enterprise Renewals team to achieve revenue goals.
• Identify and drive expansion opportunities to enhance customer satisfaction.

Skills

Enterprise Software Sales

Leadership

Value Selling

Negotiation

Communication

Interpersonal Skills

Account Management

Education

BA/BSc degree

MA/MSc degree

Job description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Adobe's Enterprise Retention team focuses on maintaining and growing our Digital Media business (Creative Cloud and Document Cloud) with our enterprise customers. This position will lead a team of Retention Specialists to manage our Enterprise business for Central Europe. Success metrics for the position are team-wide quota attainment, total revenue growth, and strategic customer wins in your territory.

What you’ll do

• Own, drive and be accountable for the execution and success of your Enterprise Renewals team, with responsibility for their growth, mentoring and training
• Improve our long-term strategy and operationalize our overall approach to retain customers and enhance customer satisfaction
• Identify expansion opportunities to generate additional revenue (upsell & cross-sell), driving those opportunities to closure and/or ensuring that the appropriate extended team resources are engaged
• Focus on operational excellence and disciplined execution
• Meet monthly and quarterly goals for revenue-based quota carrying Retention Team
• Handle a sales pipeline of renewals and new business which consistently delivers above expectations
• Enlist, motivate and mentor to boost abilities and skills of employees
• Run a strong operational process around pipeline, opportunity management and forecasting
• Collaborate with Marketing, Customer Success, and Product Management to improve your team’s impact on the Enterprise business

What you need to succeed

• 5+ years relevant work experience in Enterprise Software Sales
• 2+ years proven Leadership Experience
• BA/BSc degree required, MA/MSc degree preferred
• Proven track record of constantly exceeding targets
• Strong value selling and negotiation expertise
• Strong executive-level communication and interpersonal skills
• Proven expertise and experience in dealing with large, complex accounts at C-level
• Demonstrate executional excellence
• Willingness to travel up to 40% (actual travel may be less)
• Full proficiency in German and English

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