Manager, Retail Technology Deployment (Nashville, TN)

Starbucks; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with employer match

Paid parental leave

Educational opportunities with tuition coverage

Job summary

Starbucks is looking for a Manager of Retail Technology Deployment in Nashville, TN, to lead and oversee the technology deployment in over 10,000 stores across North America. This role involves managing installation processes, team coaching, and financial oversight.

The ideal candidate will have robust experience in project management within large matrix organizations. Benefits include medical, dental, vision insurance, and educational opportunities.

Qualifications

• 8+ years leading and mentoring teams.
• 8+ years managing complex IT or construction projects.
• 5+ years of financial management experience with significant budgets.
• 8+ years of general business experience in large organizations.
• 6+ years mentoring project managers.
• 5+ years managing Lean or Agile processes.

Responsibilities

• Manage technology installation for new and relocated stores.
• Lead team through process engineering for tech installation.
• Build data-driven narratives to improve tech installations.

Skills

Leadership and mentoring

Project management

Financial management

Analytical skills

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Job description

Overview

Now Brewing – Manager, Retail Technology Deployment! The Retail Infrastructure Technology (RIT) team owns the selection, installation, maintenance and associated vendor relationships for all technology deployed in 10,000+ company owned Starbucks locations across North America. This role supports a significant transformation in how we select, build, install and run technology in our stores, including people, processes and tooling (e.g., ServiceNow).

The three initial priorities for someone coming into this role include:

• Leading the team thru process (re)engineering of the future state store tech installation processes and identifying corresponding tooling changes needed (API/system integrations, workflow build, skill up leveling).
• Coaching for members of a team that is excited about this transformation and supporting their development and progress.
• Ability to build a data-driven narrative to align Store Development and Real Estate on the path forward to solve problems and improve the overall tech installation process.

Core daily execution functions include ownership of end-to-end technology installation for new, relocated stores as well as renovations and store closures across the US and Canada. This includes circuit provisioning, management of store install dates, coordination across multiple suppliers responsible for tech installation/de-installation, and partnering with Store Development, Construction and General Contractors to ensure stores meet tech standards upon completion.

Other expectations include developing collaborative partnerships with suppliers, partnering with Service Delivery to evaluate supplier execution and drive continual improvement. The role requires working within a heavily matrixed organization with partnerships across IT teams, Store Development, Finance and business stakeholders. It also includes a significant consultative component for companywide program-related matters as projects transition into store build and support processes.

As a Manager of Retail Technology, you will…

• Manage up to 12 partners and four or more contract workers. Identify and communicate key responsibilities and practices to ensure teams achieve business results.
• Model and promote a growth mindset and continual learning.
• Provide coaching and mentoring, including difficult conversations with team members when needed.
• Build a team that is strategically focused, excels at execution, and serves as a trusted partner to business stakeholders and retail store partners.
• Partner with Store Development and Finance to provide insight, accountability and feedback on store budgets, costs overruns and improvement opportunities.
• Continually revisit the technology implementation strategy and elevate installation quality.

Management of the portfolio of work in scope, including budget, resources and prioritization/change management.

We’d Love To Hear From People With

• Building, leading and mentoring teams, directly or indirectly (8 years).
• Managing complex large-scale information technology or construction projects including scope, time, cost, risk, quality, integration, procurement, human resources and communications (8 years).
• Financial management experience including budget, forecasting and actuals management with budgets greater than $1 million (5 years).
• General business experience in large, matrixed organizations (8 years).
• Mentoring other project managers in program and project management (6 years).
• Experience managing Lean or Agile team processes (5 years).

Preferred Qualifications

• Ability to connect business strategy and technology execution.
• Great communication skills, ability to be clear, kind and concise, both orally and in writing.
• Ability to lead, coach and mentor team members.
• Strong problem-solving and analytical skills.
• Ability to build connections and establish cross-functional, collaborative relationships with business and technology partners.
• Ability to negotiate and influence.
• Advanced knowledge of project management principles.
• Action oriented, independent, self-starter comfortable working in an unstructured, fast paced environment.
• Believe in and ability to foster a fun, supportive work environment.

As a Starbucks partner, you and your family will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program, Starbucks equity program, financial well-being tools, and educational opportunities including up-front tuition coverage for a first-time bachelor’s degree through Arizona State University via the Starbucks College Achievement Plan. Other resources include student loan management and backup care; DACA reimbursement is also available where applicable. Starbucks will comply with applicable state and local laws regarding employee leave benefits. This list is subject to change depending on collective bargaining in locations with a certified bargaining representative. For more information about partner perks, see Starbucks benefits.

Vacation and benefits by state

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, vacation time starts at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered will be based on factors including job-related knowledge/skills, experience, location, and internal equity. At Starbucks, it is not typical to be hired at the high end of the range, with compensation decisions dependent on the facts and circumstances of each position and candidate.

We believe we do our best work when we’re together, which is why we’re onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1(888) 611-225.