Manager, Retail Pharmacy I, PIC Kelsey-Seybold Clinic

UnitedHealth Group; Houston (TX); Presencial; USD 113.000 - 193.000; Jornada completa

Descripción de la vacante

Kelsey-Seybold Clinic, part of UnitedHealth Group, is seeking a pharmacist to lead retail pharmacy operations at a Houston site. You will supervise staff, ensure regulatory compliance, and drive high-quality patient care.

You will perform PIC duties when needed, manage inventory and costs, and guide staff training and performance. The role emphasizes patient safety, HIPAA compliance, and excellent service in a fast-paced clinic environment.

Formación

• BS or Pharm D degree from an accredited college of pharmacy.
• Current Texas Pharmacy license in good standing.
• 2+ years of retail pharmacy experience.
• Able to operate computer terminals for prescription processing.
• Strong communication with Pharmacy staff and leadership.
• Proven customer service excellence and professional demeanor.
• Ability to work under stress and maintain accuracy.
• Professional appearance and conduct at work.

Responsabilidades

• Manage all retail pharmacy operations for the designated site.
• Oversee hourly staff, schedules, and overtime.
• Pharmacist-in-charge duties including staff education and procurement.
• Ensure compliance with laws, policies, and security procedures.
• Supervise inventory, COGs, and procurement within budget.
• Promote staff training and career development.
• Maintain accurate records and HIPAA-compliant practices.
• Support patient safety and high-quality customer service.
• Implement and manage clinical pharmacy programs and immunizations.

Conocimientos

Pharmacy license

Retail pharmacy experience

Staff supervision

Education planning

Communication skills

Customer service

Stress tolerance

Professional appearance

Educación

BS or Pharm D

Descripción del empleo

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Primary Responsibilities:

• Manages all retail pharmacy operations for designated site and hourly pharmacy personnel including staff schedule and overtime
• Performs pharmacist-in-charge - education & training of staff, supervises procurement of prescription drugs, devise and products dispensed, distribution, disposal, and storage of all pharmaceutical materials including drugs, chemicals, and biologics, maintains records/accountability of all transactions involving pharmaceutical materials as required by applicable state and federal laws, assures maintenance of controls against theft/diversion of prescription drugs, adheres to policies and procedures regarding pharmacy record maintenance within the data processing system, legally operates the pharmacy while complying with all state and federal laws and sections governing the practice of pharmacy
• Complies with Kelsey Pharmacy security policy including issuance of keys and documentation of such and documentation of after-hours access, pharmacy visitor log, and routine non-pharmacy personnel log
• Designates replacement when on vacation. Available after hours in the event designated pharmacy has breakin or critical power outage/impending disaster
• Profitable operation of the designated retail pharmacy including managing Cost of Goods Sold (COGs) to budget, management of supply expenses, management of overtime by staff, and prescription volume to defined goal. Manages inventory min and max order points to achieve inventory levels appropriate to maintain drug availability while achieving both monthly purchasing expenditure and inventory turns objectives
• Promotes training and education of self and staff. Assists/delegates in the training of all pharmacy personnel and assigned students. Assigns continuing education to ensure personnel performing to top of license. Coaches employees to achieve pharmacy objectives. Conduct performance appraisal, counseling, and with Pharmacy Director or Pharmacy Administrator and Human Resource approval, termination of Pharmacy personnel
• Performs professional duties and responsibilities, associated with processing of prescriptions, to meet KSC and Kelsey Pharmacy objectives. Responsible for adherence to federal and state pharmacy laws, rules, and regulations. Maintains pharmacy license and is in good standing with Texas State Board of Pharmacy. May serve as Pharmacist-in-charge on applications for new pharmacies
• Implementation and adherence of KSC and Kelsey Pharmacy policies and procedures including but not limited to employee time off requests, FMLA workflow, EHS procedures regarding ADA accommodation and on-the-job injury. Responsible for reading and responding when requested to emails and other communications sent by pharmacy administration on a timely basis and dissemination of information to pharmacy staff and clinic staff as necessary
• Pharmacy staff adherence to Kelsey Pharmacy defined workflow processes. Engaged in promoting culture of patient safety and reports any dispensing error or HIPAA breach to Administrator, Retail Pharmacy along with required assessment of error to be presented to Pharmacy Peer Review Committee
• Implements and manages pharmacy clinical programs and initiatives. Maintains documentation in pharmacy patient record and the electronic medical record where applicable including but not limited to medication synchronization, patient adherence program, companion medication program, pharmacy administered immunizations and specialty medication dispensing. Ensures patient are counselled as required and to engage as a partner in their health and wellness by applicable staff
• Ensures pharmacy provides excellent patient experience by promptly greeting patient in kind and courteous manner. Promotes active listening and ensures customer concerns are addressed in a timely fashion. Serves as role model for excellent customer service

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• BS or Pharm D College of Pharmacy
• Current Texas Pharmacy license
• 2+ years of retail pharmacy experience
• Proven to operate computer terminal for processing prescriptions
• Communication - Proven ability to communicate with Pharmacy Department personnel to delegate duties, inform about policies, train, assist with performance appraisals, and approve refunds/expense/returns
• Proven to have excellent customer service skills and be able
  to serve as role model for excellent customer service
• Stress Tolerance - Proven ability to make appropriate decisions and accurately process prescriptions in a high stress environment
• Professional Appearance

Preferred Qualifications:

• BCLS
• Immunization Certification
• Pharmacy Preceptor Certification
• Experience as pharmacist-in-charge
• HMO and 3rd party managed care experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.