Manager, Retail Operations

Socket.dev; Town of Florida (NY); On-site; USD 70,000 - 98,000; Full time

Job summary

Socket.dev is seeking a seasoned Health and Wellness Market supervisor to oversee all aspects of the retail operations. This role leads staffing, customer satisfaction, and daily workflow, while aligning with marketing and vendor partners to drive sales and ensure stock and merchandising guidelines are met.

You will manage floor moves, end caps, and programs based on sales performance and inventory, while maintaining strong emphasis on service, training, and cross-department collaboration.

Qualifications

• 5+ years of retail supervisory experience within the dietary supplement industry.
• Vitamin & Supplement knowledge required
• Bachelor’s degree in nutritional sciences or related field preferred
• Excellent knowledge of Microsoft Office; ability to create analyses using templates, macros, and other MS Office functions
• Excellent written and verbal communication skills
• Ability to multitask and thrive in a complex, entrepreneurial environment with a sense of urgency and customer focus
• Strong solution-oriented, problem-solving skills
• A self-motivated leader
• Superior customer service skills

Responsibilities

• Manages the retail aspect of the Health and Wellness Market as well as formulates strategies to increase sales
• Ensures exceptional service is provided to customers by all team members
• Establishes and promotes teamwork between the Health and Wellness Market and the various departments within the building and organization
• Stays current on available product, both private label and third party, by thoroughly reviewing training and/or product literature
• Maintains working relationships with 3rd party vendors and brokers to ensure staff training and competitive pricing
• Manages customer feedback and/inquiries including complaint log
• Creates task list for team to be completed daily, ensures proper staffing and scheduling
• Supervises and directs staff with daily workflow, special projects, and continued education
• Ensures Health and Wellness Market is well stocked, merchandised (per guidelines) organized and maintained
• Proactively plans floor moves, resets, and end cap program based on sales performance, inventory on hand, vendor partnerships, and marketing strategies
• Works closely with the marketing department to ensure lecture series information is correct, sets up marketing campaigns and sales
• Maintains constant and timely communication with director
• Manages opening/closing responsibilities; to include arming, disarming security system; lock and secure store, daily sales reporting, attendance tracking, and bank deposits
• Creates monthly location recap to director including sales, traffic, discounts, and Premier acquisitions
• Attends annual Natural Products Expo to report on trends in the industry and new vendors/products
• Regular onsite attendance is an essential function of this position
• Other duties as assigned

Skills

Retail supervision

Dietary supplement knowledge

Communication skills

Multitasking

Customer service

Problem solving

Leadership

Education

Bachelor's degree in nutritional sciences or related field

Tools

Microsoft Office

Job description

Responsible for overseeing all aspects of the Health and Wellness Market functions, staffing and customer satisfaction. Additional responsibilities include planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing and resolving problems.

Core Duties and Responsibilities:

• Manages the retail aspect of the Health and Wellness Market as well as formulates strategies to increase sales
• Ensures exceptional service is provided to customers by all team members
• Establishes and promotes teamwork between the Health and Wellness Market and the various departments within the building and organization
• Stays current on available product, both private label and third party, by thoroughly reviewing training and/ or product literature
• Maintains working relationships with 3rd party vendors and brokers to ensure staff training and competitive pricing
• Manages customer feedback and/ or inquiries including complaint log
• Creates task list forteam to be completed daily, ensures proper staffing and scheduling
• Supervises and directs staff with daily workflow, special projects, and continued education
• Ensures Health and Wellness Market is well stocked, merchandised (per guidelines) organized and maintained
• Proactively plans floor moves, resets, and end cap program based on sales performance, inventory on hand, vendor partnerships, and marketing strategies
• Works closely with the marketing department to ensure lecture series information is correct, sets up marketing campaigns and sales
• Maintains constant and timely communication with director
• Manages opening/closing responsibilities; to include arming, disarming security system; lock and secure store, daily sales reporting, attendance tracking, and bank deposits
• Creates monthly location recap to director including sales, traffic, discounts, and Premier acquisitions
• Attends annual Natural Products Expo to report on trends in the industry and new vendors/products
• Regular onsite attendance is an essential function of this position
• Other duties as assigned

Position Requirements:

• 5+ years of retail supervisory experience within the dietary supplement industry
• Vitamin & Supplement knowledge required
• Bachelor’s degree in nutritional sciences or related field preferred
• Excellent knowledge of Microsoft Office; ability to create analysis using templates, macros, and other MS Office functions
• Excellent written and verbal communication skills
• Ability to multitask and thrive in a complex, entrepreneurial environment with a sense of urgency and customer focus
• Strong solution-oriented, problem-solving skills
• A self-motivated leader
• Superior customer service skills