Manager, Retail Operating Systems & Applications

Van Cleef & Arpels; New York (NY); Sur place; USD 105 000 - 115 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision benefits

Health Savings Account

Life insurance

401(k) with employer match

Wellness reimbursement

Volunteer days off

Résumé du poste

Van Cleef & Arpels in New York, USA is seeking a Manager, Retail OS & Applications to lead the adoption and optimization of retail technology across the Americas. The role reports to the Senior Manager and oversees boutique operations, driving better employee experiences and client journeys through technology delivery.

You will coordinate cross-functional initiatives with Retail Operations, IT, CRM, Training, Finance, and Global HQ, managing planning, deployment, and adoption while balancing

Qualifications

• Five years or more in retail operations or related fields.
• Experience supporting technology implementations and rollouts.
• Strong understanding of retail tech, processes, and analytics.
• Experience with SAP, Salesforce or other enterprise systems.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.

Responsabilités

• Manage retail technology projects from planning through adoption.
• Coordinate testing, pilots, deployments, and rollouts.
• Track progress, identify risks, and escalate challenges.
• Gather feedback and pursue continuous improvement.
• Develop knowledge of Maison’s retail applications and processes.
• Serve as main contact for boutique teams on technology initiatives.
• Partner with boutiques to address needs and improve operations.
• Create and maintain project documentation and user guides.
• Build relationships across functions to align local and global tech.
• Support adoption through training and change management.
• Identify barriers to adoption and propose solutions.
• Review workflows to improve efficiency and compliance.

Connaissances

Retail operations

Retail technology

Project management

Analytical skills

Problem solving

Formation

Bachelor's degree (preferred)

Outils

SAP

Salesforce

POS systems

CRM software

Microsoft Excel

Microsoft PowerPoint

Description du poste

Are you a good match?

The ideal candidate for this role will have a minimum of five years’ experience in retail operations, retail technology, project management; ideally within a luxury, premium consumer, or specialty retail environment; Bachelor’s degree preferred; a relevant combination of education and work experience will be considered. You will have experience supporting technology implementations, application rollouts, process improvements, or transformation initiatives. The ideal candidate will have a strong understanding of retail technology, applications, and operational processes, as well as strong analytical and problem-solving capabilities. Experience with POS, CRM, inventory management, SAP, Salesforce or other enterprise retail systems preferred, and you will have proficiency in Microsoft Office, particularly Excel and PowerPoint.

What are we expecting from you?

The Manager, Retail OS & Applications, will support the implementation, adoption, and ongoing optimization of retail technology solutions across the Americas. Reporting to the Senior Manager, Retail OS & Applications, this role will manage key projects and initiatives that support boutique operations, improve the employee experience, and enhance the client journey.

The Manager will work closely with boutique teams, Retail leadership, cross-functional partners, Richemont, and Global HQ teams to coordinate technology initiatives from planning through deployment and adoption. This position requires a strong understanding of retail operations, project management, technology implementation, and change management, with the ability to manage multiple priorities in a fast-paced and evolving environment.

In This Role, You Will

Project Management & Implementation

• Manage assigned retail technology projects and initiatives from planning through implementation, adoption, and ongoing optimization.
• Coordinate testing, pilots, deployments, and rollouts of new applications, systems, and technology across the retail network.
• Track project progress, identify risks and dependencies, and elevate challenges as appropriate.
• Coordinate with internal and external partners to ensure deliverables are completed accurately and on time.
• Gather feedback following implementation and identify opportunities for continued improvement.

Retail Technology & Operations

• Develop a strong working knowledge of Maison’s retail applications, systems, tools, and operational processes.
• Serve as a key point of contact for boutique teams regarding assigned retail technology initiatives and system enhancements.
• Partner with boutiques to understand operational needs, pain points, and opportunities for improvement.
• Support the testing and evaluation of technology solutions and new use cases within the retail environment.
• Create and maintain project documentation, user guides, procedures, and supporting materials.

Cross-Functional Collaboration

• Build strong working relationships with boutiques, Retail Operations, IT, CRM, Training, Finance, Marketing, Security, Richemont, Global HQ, and other key partners.
• Translate business and boutique needs into clear requirements and actionable project deliverables.
• Facilitate project meetings, working sessions, pilots, and feedback sessions.
• Maintain clear communication regarding project status, risks, dependencies, decisions, and next steps.
• Support alignment between local business needs and global technology initiatives.

Change Management & Adoption

• Support the successful adoption of new retail tools, applications, and processes across the boutique network.
• Partner with Training, Retail Operations, boutique leadership, and other shareho to prepare teams for technology launches and operational changes.
• Gather qualitative and quantitative feedback to assess adoption and effectiveness.
• Identify barriers to adoption and recommend solutions to improve usability and engagement.
• Support ongoing communication and education related to retail technology initiatives.

Operational Excellence & Continuous Improvement

• Develop a strong understanding of the end-to-end boutique experience and how technology supports selling, operations, client engagement, inventory, and compliance.
• Review existing workflows and identify opportunities to improve efficiency and simplify processes.
• Maintain awareness of relevant retail technology developments and emerging solutions.

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

The Recruitment Process

The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer

• Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
• Salary Range: $105,000 - $115,000 (Annual)
• This role is bonus eligible