Manager, Retail Footprint & Operations

Cogeco; Leonardtown (MD); On-site; USD 85,000 - 100,000; Full time

Job summary

Breezeline in Columbus, OH is looking for a Retail Operations Manager to oversee day-to-day productivity and growth of all physical sales venues across the United States, including storefronts, kiosks, and events. You will drive revenue, optimize location performance, and elevate the customer journey while leading on-site teams to peak productivity.

The role requires 5–10 years of management experience, a Business/Management/Merchandising degree, strong coaching and analytics, and the ability to

Qualifications

• 5-10 years of management experience
• College degree in Business/Management/Merchandising or the equivalent
• Excellent communication, organizational, project management and relationship development skills
• People leader with 5-10 years experience leading front line and second level sales and supervisory teams
• Demonstrated analytical abilities with attention to details and initiatives
• Demonstrated team player with strong negotiation and facilitation skills
• Ability to work independently and manage time effectively
• May be required to work at exhibits and shows
• Attention to detail, target attainment and bottom line results
• Ability to manage conflicting deadlines and multiple demands under frequent interruptions
• Required to work flexible hours Weekdays and Weekends

Responsibilities

• Holds full accountability for generating revenue, hitting target KPIs, and maximizing conversion rates across all physical retail footprints.
• Provides continuous leadership, daily coaching, and performance management for onsite supervisors and retail field agents.
• Identifies foot-traffic trends and consumer behavior patterns within physical locations to develop and execute proactive solutions.
• Collaborates closely with third-party vendors, venue management, and cross-functional internal teams to streamline site operations and improve daily workflow.
• Directs the execution of visual merchandising guidelines, ensuring full compliance, brand consistency, and high-impact physical displays across all locations.
• Researches and implements foot-traffic initiatives, supports retail store updates, and manages the execution of pop-up sites and physical event activations.
• Oversees and manages the channel’s OPEX, driving cost-efficiencies across all physical outlets.
• Establishes precise tracking frameworks and delivers comprehensive performance reports to evaluate location-level productivity.
• Oversees the end-to-end management of retail supplies, uniforms, promotional collateral, kiosk fixtures, and stock levels.
• Deploys and supports digital tools, POS systems, and operational resources to empower field agents and elevate customer interactions.
• Coordinates closely with marketing to align local promotional efforts, test new event tactics, and maximize venue-based campaign success.
• Conducts routine site and equipment audits to verify inventory accuracy, control shrinkage, and optimize site facilities maintenance.
• Improves team engagement and workplace environment to drive positive workplace metrics and agent retention.
• Handles location escalation matters professionally, resolving customer or operational issues in a timely manner while ensuring adherence to corporate safety standards.
• Tracks and analyzes financial & sales performance, ensuring cost-effective strategies in sales, vendor partnerships, and business operations.
• Continuously updates business processes to improve efficiency, increase productivity, and manage costs effectively.
• As a representative of Breezeline’s management team, handles customer and employee matters confidentially; escalates issues in a timely manner through collaboration and effective communication skills.
• To support Breezeline’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.
• As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.

Job description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Regular

Job Description :

POSITION SUMMARY:
This role directly oversees the day-to-day productivity, operational standards, and growth of all physical sales venues across the United States. Encompassing storefronts, kiosks, and event activations, the position focuses on driving physical footprint revenue, boosting location efficiency, and elevating the overall customer journey. The incumbent will steer on-site teams to capture local market opportunities, showcase the complete portfolio of Breezeline offerings, and deliver consistently on monthly, quarterly, and annual growth targets.

A successful candidate will champion a high-energy team culture rooted in accountability, ongoing field coaching, and professional growth. By translating location analytics into actionable sales tactics, the manager ensures each site operates at peak productivity.

OVERALL KEY RESPONSIBILITIES

• Holds full accountability for generating revenue, hitting target KPIs, and maximizing conversion rates across all physical retail footprints, including Kiosks, Storefronts, and Event spaces.
• Provides continuous leadership, daily coaching, and performance management for onsite supervisors and retail field agents.
• Identifies foot-traffic trends and consumer behavior patterns within physical locations to develop and execute proactive solutions.
• Collaborates closely with third-party vendors, venue management, and cross-functional internal teams to streamline site operations and improve daily workflow.
• Directs the execution of visual merchandising guidelines, ensuring full compliance, brand consistency, and high-impact physical displays across all locations.
• Researches and implements foot-traffic initiatives, supports retail store updates, and manages the execution of pop-up sites and physical event activations.
• Oversees and manages the channel’s OPEX, driving cost-efficiencies across all physical outlets.
• Establishes precise tracking frameworks and delivers comprehensive performance reports to evaluate location-level productivity.
• Oversees the end-to-end management of retail supplies, uniforms, promotional collateral, kiosk fixtures, and stock levels.
• Deploys and supports digital tools, POS systems, and operational resources to empower field agents and elevate customer interactions.
• Coordinates closely with marketing to align local promotional efforts, test new event tactics, and maximize venue-based campaign success.
• Conducts routine site and equipment audits to verify inventory accuracy, control shrinkage, and optimize site facilities maintenance.
• Improves team engagement and workplace environment to drive positive workplace metrics and agent retention.
• Handles location escalation matters professionally, resolving customer or operational issues in a timely manner while ensuring adherence to corporate safety standards..
• Tracks and analyzes financial & sales performance, ensuring cost-effective strategies in sales, vendor partnerships, and business operations.
• Continuously updates business processes to improve efficiency, increase productivity, and manage costs effectively.
• As a representative of Breezeline’s management team, handles customer and employee matters confidentially; escalates issues in a timely manner through collaboration and effective communication skills.
• To support Breezeline’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.
• As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.

ESSENTIAL QUALIFICATIONS

ACADEMIC TRAINING

• College diploma/ University degree in

Business/Management/Merchandising or the equivalent

experience.

WORK EXPERIENCE

• 5-10 years Management Experience
• Industry specific background and thorough understanding

SPECIFIC COMPETENCIES

• Excellent communication, organizational, project

management and relationship development skills.

• People leader with 5-10 years experience leading front line

and second level sales and supervisory teams

• Demonstrated analytical abilities with attention to details and initiatives.
• Demonstrated team player with strong negotiation and

facilitation skills.

• Ability to work independently and manage time effectively.
• May be required to work at exhibits and shows.
• Attention to detail, target attainment and bottom line results
• required.
• Ability to manage conflicting deadlines and multiple
• demands under frequent interruptions.
• Required to work flexible hours Weekdays and Weekends

PHYSICAL DEMANDS AND VISUAL ACUITY

• Ability to lift up to 50 pounds
• Able to travel 50% across the US

NOC CODE: 0611

At Breezeline, diversity is an essential asset to our organization’s performance. We are committed to providing equal opportunities to all qualified individuals, regardless of cultural and individual differences. We strive to build teams which reflects the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Breezeline from competitors and contributes to our signature of excellence.

Location :

Columbus, OH

Company :

Breezeline

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [e-mail]