Manager Retail Branch II (NEW LOCATION IN FREDERICKSON!)

BECU; Puyallup (WA); On-site; USD 86,000 - 110,000; Full time

Benefits offered by this job

401(k) matching up to 3%

4% annual 401(k) contribution

Medical, Dental and Vision

PTO and Exchange Program

Tuition Reimbursement

Volunteer time off + donation match

Job summary

BECU is expanding with a new Financial Center in Frederickson, WA and seeks an experienced Manager Retail Branch II to lead the charge. You will guide a small to medium team, drive sales, service, and member experiences, and build strong community relationships.

This role emphasizes coaching, budget oversight, and program execution to support members’ financial well-being. You will oversee operations, mentorship, and compliance, including SAFE Act responsibilities, while shaping service

Qualifications

• Experience leading a branch team and achieving sales and service goals.
• Strong coaching, mentoring, and training skills.
• Ability to manage branch budgets and expenses.
• Ability to build relationships with staff, members, and partners.
• Familiar with SAFE Act mortgage licensing compliance.

Responsibilities

• Achieve Key Sales and Member Experience Goals: Ensure accountability among your team to meet key sales and member experience goals.
• Develop and Encourage Employee Performance: Provide ongoing coaching, mentoring, and training to develop and encourage employee performance, assisting them in skill-building and planning for career goals.
• Manage Services and Promote Brand Awareness: Manage branch service level adherence, review and analyze reports, set service expectations, and support the development of brand awareness and the BECU value proposition to create opportunities within communities.
• Set Expectations and Manage Budget: Set sales and service excellence expectations with team members, assist the District Director in managing the annual budget for the branch and ensure expenses stay within approved levels.
• Develop Relationships: Develop and maintain effective working relationships with the staff, members, business partners, and the retailer or property management. Ensure that all team members comply with policies, procedures, and Credit Union regulations.
• Hire and Train Top Talent: Partner with Recruiting to hire top talent to meet the staffing needs of the district/branch.
• Compliance: Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

Skills

Leadership

Coaching

Budget management

Relationship building

Talent recruitment

Compliance awareness

Job description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

The Target Pay Range for this position is $86,000 - $110,000 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS - Because People Helping People Starts With Supporting You

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

Impact You'll Make

BECU is opening a new Financial Center in Frederickson, WA and we're looking for an experienced manager to lead the charge! Do you have experience building relationships and connections in your own community? Do you want to lead a team who's committed to the financial well-being of the members we serve. This is a unique opportunity to establish a new team and improve the Frederickson area's access to a member-owned, not-for-profit Credit Union where the financial needs of our members are our priority.

The Manager Retail Branch II is responsible for the overall leadership and performance of their home Branch. You will be accountable for achieving sales and service goals, delivering outstanding member experiences, ensuring operational excellence, and fostering the professional development of your team members through coaching and mentoring. Your leadership will establish a service-focused culture, build quality partnerships within BECU and the local community, and drive membership, balance, and line of business growth for a mixed client base with a variety of needs.

A level II Branch Manager leads a small to medium sized team, typically less than 12 team members.

What You'll Do

• Achieve Key Sales and Member Experience Goals: Ensure accountability among your team to meet key sales and member experience goals.
• Develop and Encourage Employee Performance: Provide ongoing coaching, mentoring, and training to develop and encourage employee performance, assisting them in skill-building and planning for career goals.
• Manage Services and Promote Brand Awareness: Manage branch service level adherence, review and analyze reports, set service expectations, and support the development of brand awareness and the BECU value proposition to create opportunities within communities.
• Set Expectations and Manage Budget: Set sales and service excellence expectations with team members, assist the District Director in managing the annual budget for the branch and ensure expenses stay within approved levels.
• Develop Relationships: Develop and maintain effective working relationships with the staff, members, business partners, and the retailer or property management. Ensure that all team members comply with policies, procedures, and Credit Union regulations.
• Hire and Train Top Talent: Partner with Recruiting to hire top talent to meet the staffing needs of the district/branch.
• Compliance: Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

What You'll Gain

• Community Impact - Build relationships with members and local businesses, helping to improve their financial well-being while expanding BECU's presence in the community.
• Professional Development - Gain experience in sales strategy, member service excellence, financial management, and compliance, all while receiving ongoing training and mentorship.
• Strategic Influence - Play a key role in driving branch performance, setting goals, managing budgets, and shaping service strategies that impact BECU's overall success.

Join the Journey

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job – it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

EEO Statement

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.