Manager, Residential Education Case Management

George Washington University; Washington (District of Columbia); Hybrid; USD 59,000 - 81,000; Full time

Benefits offered by this job

Healthcare benefits

Tuition benefits

Hybrid work arrangement

Job summary

George Washington University is seeking a Manager/Assistant Director for Residential Education Case Management within the Division for Student Affairs. This role coordinates support for students facing emotional or material challenges, maintaining case documentation and facilitating referrals to campus resources.

Responsibilities include staff supervision, training development, and data-driven program improvement while collaborating across university departments to promote student success and

Qualifications

• Experience in case management and crisis management is preferred.
• Ability to communicate with students, faculty, staff and families.
• Proven ability to work with diverse constituencies and coordinate across departments.

Responsibilities

• Coordinate and deliver support for undergraduate and graduate students experiencing emotional or material challenges.
• Manage and triage a caseload of ~400 referrals per semester with proper documentation.
• Provide one-on-one non-clinical counseling and guidance to students to support retention.
• Supervise and evaluate 1-2 Residential Education Case Managers and mentor staff.
• Develop trainings for Residential Education staff and collaborate with Student Outreach and Support.
• Build networks across the university to connect students with resources like advising, counseling, and financial aid.
• Analyze data and prepare reports to assess outreach effectiveness and opportunities for improvement.
• Support leadership decisions and policy development within the division.

Skills

Case management

Crisis management

Communication

Diversity collaboration

Organization

Education

Bachelor's degree or higher

Job description

Job Overview

The Division for Student Affairs (DSA) interacts with students throughout all phases of the student lifecycle. DSA's integrated approach is to provide a cohesive student experience built upon three core values: genuine collaboration, a comprehensive approach to problem-solving, and putting students at the center of the work. The Manager, Residential Education Case Management will be responsible for coordinating and delivering support for undergraduate and graduate students experiencing emotional or material challenges that negatively impact their well-being and ability to achieve academic success. The Assistant Director, Residential Education Case Management will identify emerging concerns, trends, and issues for current students and adjust outreach and support based on student history and needs. They will coordinate services and communication with the Residential Education and CARE team.

• Primary point of contact for any CARE referrals routed to the Residential Education team.
• Manage and triage a caseload of ~400 referrals per semester including coordinating initial student outreach and intervention. Ensure that there is proper documentation of case management services.
• Provide one-on-one non-clinical counseling and guidance to students experiencing social, behavioral, or academic challenges. Guide students through challenges to help them feel confident in their choices to remain at the university, contributing to overall university retention goals.
• Motivate, direct, supervise, and evaluate 1-2 Residential Education Case Managers. Provide counsel and advice for outreach for other staff members as relevant.
• Create and facilitate training for the Residential Education staff in partnership with Student Outreach and Support.
• Build and maintain networks across the university in order to connect students to a range of supportive resources including academic advising, counseling, financial aid, health care, residential education staff, student success and Title IX.
• Identify emerging concerns, trends, and issues for current students and adjust CARE outreach based on student history and overarching campus culture shifts. This will also include compiling and reviewing data for the Residential Education team including compiling monthly, semester, and annual reports to assess effectiveness, campus outreach, and opportunities for improvement of outreach and promotion of the case management team within Residential Education.
• Serve as a member of the departmental leadership team and assist in the development of policies, priorities, and decision-making for the achievement of departmental goals and objectives.
• Provide guidance and congruence for front line staff around University, Division for Student Affairs, and departmental priorities, from the integration into policies, procedures, outcomes, and projects.
• Advise and develop university behavior policy and role model community standards in conjunction with campus partners.
• Provide response and support to families, students, and guests with elevated concerns about their residential experiences. Resolve issues at point of need, appropriately communicate and share to others including those who support its resolution and those impacted.
• Provide advising support for 1-3 student organizations.

Perform other duties as assigned including support for Division for Student Affairs wide projects and initiatives including new student orientation, student success initiatives, and university events/traditions, as well as participating in and supporting special events and activities and representing unit/division at university-wide events.

Minimum Qualifications

Qualified candidates will hold a high school diploma/ GED plus 4 years of relevant professional experience, or, a Bachelor's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Preferred Qualifications

• Demonstrated skill and/or experience in case management and/or crisis management is strongly recommended.
• Previous experience with managing and/or supervising full-time staff.
• Ability to communicate effectively with students, faculty, staff, and families.
• Demonstrated ability to work with diverse constituencies.
• Evidence of organizational understanding and an ability to work collaboratively.
• Experience in directing, organizing, and prioritizing workload to meet required deadlines and department objectives.
• Skill in preparing comprehensive and in-depth analysis of complex, sensitive, and multifaceted issues, particularly under tight time constraints.
• Superior written and verbal communication skills to effectively and professionally communicate using tact and diplomacy with internal and external campus community including international visitors.

Hiring Range

$58,992.50 - $81,144.77

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

Job Details

Campus Location: Foggy Bottom, Washington, D.C.

College/School/Department: Division of Student Affairs

Family: Student Affairs

Sub-Family: Residential Education

Stream: Management

Level: Level 1

Full-Time/Part-Time: Full-Time

Hours Per Week: 40+

Work Schedule: Monday through Friday, 8:30 am to 5:30 pm. Nights, weekends and on-call duties possible.

Will this job require the employee to work on site?: Yes

Employee Onsite Status: Hybrid

Telework: Yes

Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants: Employer will not sponsor for employment Visa status

Internal Applicants Only?: No

Posting Number: S014485

Job Open Date: 09/28/2026

Background Screening: Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.