Manager, Research Services

Jobtailor; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in Boston is seeking a senior research leader to oversee daily delivery of legal and business research across multiple domains. You will guide the Research Analyst team, coordinate workflows, and uphold service standards with a focus on accuracy and deadlines.

You will synthesize findings into concise guidance (memos, alerts, emails) and collaborate with Knowledge Management, Practice Management, Marketing, and IT. Strong platform expertise is essential.

Qualifications

• Bachelor’s degree is required.
• 7+ years of progressively responsible legal research experience.

Responsibilities

• Oversee daily research services delivery across legal, business, industry, news, docket/case, legislative/regulatory, litigation analytics, and public records research.
• Supervise, guide, and support the Research Analyst team, including workload coordination, prioritization, coaching, and quality review.
• Establish service standards, intake/triage workflows, and escalation protocols.
• Consult with attorneys to clarify research objectives, scope, and deadlines.
• Synthesize findings into emails, briefings, research memos, alerts, and presentations.
• Partner with Knowledge Management, Practice Management, Business Development/Marketing, and IT.
• Coordinate subscription needs assessments, trials, licensing, contract negotiation support, renewals, cost optimization, and usage tracking.
• Develop and maintain research guides, templates, and internal documentation.
• Promote self-service while preserving white-glove support for complex requests.
• Monitor legal and competitive-intelligence trends and recommend tools, data sources, and process improvements.
• Create and report metrics and insights on volume, turnaround time, satisfaction, complexity, and cost.
• Support incident response and continuity planning for research services.

Skills

Legal research

People management

Communication

Project coordination

Education

Bachelor’s degree

Tools

Westlaw

Lexis

Bloomberg Law

PACER

SEC/EDGAR

D&B/Capital IQ

Factiva

Job description

• Oversee daily research services delivery across legal, business, industry, news, docket/case, legislative/regulatory, litigation analytics, and public records research
• Supervise, guide, and support the Research Analyst team, including workload coordination, prioritization, coaching, and quality review
• Establish service standards, intake/triage workflows, and escalation protocols
• Consult with attorneys to clarify research objectives, scope, and deadlines
• Synthesize findings into emails, briefings, research memos, alerts, and presentations
• Partner with Knowledge Management, Practice Management, Business Development/Marketing, and IT
• Coordinate subscription needs assessments, trials, licensing, contract negotiation support, renewals, cost optimization, and usage tracking
• Develop and maintain research guides, templates, and internal documentation
• Promote self-service while preserving white-glove support for complex requests
• Monitor legal and competitive-intelligence trends and recommend tools, data sources, and process improvements
• Create and report metrics and insights on volume, turnaround time, satisfaction, complexity, and cost
• Support incident response and continuity planning for research services

Requirements

• Bachelor’s degree required
• 7+ years of progressively responsible legal research experience
• Experience in a large law firm, corporate legal department, or professional services environment
• 2+ years of people management experience, or demonstrated ability to lead teams, projects, and service delivery
• Expertise with legal and business research platforms including Westlaw, Lexis, Bloomberg Law, PACER, SEC/EDGAR, D&B/Capital IQ, and Factiva/news platforms
• Comfort learning new tools
• Strong written and verbal communication skills
• Ability to translate complex findings into clear, practical guidance
• Excellent analytical skills, attention to detail, and sound judgment regarding source reliability and completeness
• Ability to manage multiple priorities in a deadline-driven environment while maintaining high-quality output
• High degree of discretion and professionalism
• Ability to handle confidential and sensitive information
• Client service mindset and responsiveness
• Research strategy and source evaluation

Core Competencies

Demonstrates expertise in legal research and analysis, with a strong focus on managing research teams and delivering high-quality service. Proficient in utilizing legal research platforms and synthesizing complex findings into actionable insights.

Highest-signal resume keywords

• Legal Research Experience
• People Management
• Westlaw Expertise
• Analytical Skills
• Client Service Mindset

ATS Optimization Keywords

Hard Skills

• Legal Research
• Research Strategy
• Source Evaluation
• Data Analysis
• Metrics Reporting

Soft Skills

• Strong Communication Skills
• Attention to Detail
• Judgment
• Discretion
• Responsiveness

Industry Keywords

• Legal Services
• Professional Services
• Research Services
• Knowledge Management
• Business Development

Tools & Technologies

• Westlaw
• Lexis
• Bloomberg Law
• PACER
• SEC/EDGAR
• D&B/Capital IQ
• Factiva