Manager, Reporting & Insights

Alcon MX; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Alcon is seeking a Digital Solutions professional, Manager, Reporting & Insights to accelerate digital capabilities across R&D. This hands-on, business-embedded role will combine expertise in analytics, automation, and AI to configure tools, improve decision making, and increase productivity.

On-site in Johns Creek, GA; Fort Worth, TX or Mexico City, Mexico location. You will partner with stakeholders, translate needs into use cases, develop dashboards, and lead delivery with adoption and value

Qualifications

• Bachelor’s degree or equivalent experience in relevant field.
• 5+ years of relevant experience in analytics, BI, or digital solutions.
• Proven ability to translate business needs into use cases and roadmaps.
• Experience with BI tools and data visualization.
• Experience in regulated industries (medical devices/pharma) a plus.

Responsibilities

• Partner with R&D stakeholders to translate strategies into digital solutions.
• Identify opportunities based on value, feasibility, risk, and reusability.
• Develop use cases, requirements, prototypes, and roadmaps.
• Configure platforms and engage IT for security, deployment, or support.
• Lead delivery and ensure adoption and value realization.
• Design dashboards and reports to support strategic decisions.
• Leverage analytics tools to transform data into insights.

Skills

Analytical thinking

Stakeholder communication

Project management

Data-driven decision making

Regulatory awareness

Education

Bachelor’s Degree or equivalent

Tools

Power BI

Tableau

SageMaker

SQL

Low-code platforms

Microsoft Fabric

Power Platform

Job description

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

Alcon is seeking a Digital Solutions professional, Manager, Reporting & Insights to accelerate the evolution of digital capabilities across R&D. This hands‑on, business‑embedded role will combine expertise in project and portfolio management platforms, analytics, automation, and AI to configure and enhance business and scientific tools, develop agents, improve decision making, streamline processes, and increase organizational productivity. This role is on‑site in our Johns Creek, GA; Fort Worth, TX or Mexico City, Mexico location and a typical day would include:

• Partner with R&D stakeholders to understand strategies, workflows, data, user needs, and operational pain points.
• Identify, assess, and prioritize opportunities for digital solutions based on business value, feasibility, risk, and reusability.
• Translate business needs into clear use cases, process designs, requirements, prototypes, and product roadmaps.
• Develop and configure fit‑for‑purpose solutions within approved business and scientific platforms and engage IT when enterprise engineering, integration, security, validation, deployment, or production support is required.
• Serve as the business solution lead throughout delivery, maintaining alignment to intended outcomes and championing adoption, value realization, and continuous improvement.
• Configure workflows, forms, fields, templates, calculations, permissions, notifications, reports, dashboards, and other platform capabilities within approved guardrails.
• Evaluate enhancement requests, troubleshoot business‑process and configuration issues, test changes, maintain documentation, and support user training and adoption.
• Act as a business platform expert and product partner, working with IT and vendors on upgrades, integrations, security, environment management, and technical issues that extend beyond business configuration.
• Design and develop interactive dashboards, reports, and visualizations that support strategic and operational decision making.
• Leverage modern analytics tools to transform complex data into actionable insights.

What You’ll Bring to Alcon:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)
• The ability to fluently read, write, understand and communicate in English
• 5 Years of Relevant Experience
• Experience partnering with business functions to improve processes or deliver digital products, business applications, analytics, automation, or AI-enabled solutions.
• Experience developing reports, dashboards, or business intelligence solutions.
• Strong analytical and problem‑solving skills.
• Demonstrated ability to discover business needs, challenge assumptions, define use cases, and translate requirements into practical solution designs.
• Ability to communicate effectively with both technical and non‑technical stakeholders.
• Ability to work effectively across business and IT boundaries, with a clear understanding of when to build within the business and when to engage enterprise technical partners.
• Hands‑on experience administering or configuring project and portfolio management platforms, including workflows, forms, fields, permissions, reports, dashboards, or related business capabilities.
• Experience with Microsoft Power Platform, Power BI, Microsoft Fabric, Tableau, QuickSight, SageMaker, or related technologies.
• Experience building or supporting Copilot agents, AI assistants, chatbots, or automation solutions.
• Familiarity with Microsoft 365 development capabilities and automation frameworks.
• Experience with SQL, data modeling, APIs, or low‑code development platforms.
• Experience working in regulated industries such as medical devices, pharmaceuticals, healthcare, or life sciences.
• Experience with R&D, project portfolio management, product development, scientific, or other complex business processes.

How You Can Thrive at Alcon:

See your career like never before with focused growth and development opportunities. Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career! Alcon provides a robust benefits package including health, life, retirement, flexible time off and much more.

Travel - up to 10%.

ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY.

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [e-mail] and let us know the nature of your request and your contact information.

At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well‑known Opti‑Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.