Manager, Renewal Specialists (Remote)

Cengage Group; Louisville (KY); Remote; USD 88,000 - 116,000; Full time

Job summary

A leading education technology company in Louisville, Kentucky, is seeking a Renewal Specialist - Manager to lead a team responsible for driving renewal goals and customer satisfaction. The ideal candidate will have significant experience in renewals or sales, along with strong leadership and CRM skills, particularly in Salesforce. This role offers a competitive salary ranging from $88,600 to $115,200 USD.

Qualifications

• 3+ years of experience in renewals, account management, or sales.
• 1+ years of experience managing or mentoring team members.
• Proven ability to meet or exceed renewal and retention targets.

Responsibilities

• Lead a team of renewal specialists to achieve renewal goals.
• Manage end-to-end renewal execution.
• Improve forecast accuracy using BANT methodology.

Skills

Business acumen

Account management

Salesforce proficiency

Communication skills

Leadership

Education

Bachelor’s degree or equivalent experience in Business or Education

Tools

Salesforce

Job description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work.

Join our ambitious team at Cengage as a Renewal Specialist- Manager and play a pivotal role in driving innovation in education! Our mission is to help learners achieve their dreams, and you’ll be a key player in ensuring our success.

What You'll Do Here:

• Lead a team of renewal specialists to achieve 100% of assigned territory renewal goals.
• Manage a book of business, coordinating end-to-end renewal execution for assigned accounts.
• Ensure timely and accurate completion of all renewal contracts.
• Improve forecast accuracy by applying full BANT methodology to renewal opportunities.
• Build and maintain a robust renewal pipeline.
• Apply Salesforce daily to manage renewal activities, ensuring data integrity.
• Develop and maintain a territory and team renewal plan, including a mid-year review.
• Serve as the primary point of contact for strategic renewal discussions.
• Mentor and support team members for a seamless renewal process and high customer happiness.
• Identify upsell or cross-sell opportunities during the renewal cycle and coordinate with the sales team.

Skills You'll Need Here:

(Required)

• Bachelor’s degree or equivalent experience in Business, Education, or a related field.
• 3+ years of experience in renewals, account management, or sales—preferably in the K–12 education sector.
• 1+ years of experience managing or mentoring team members.
• Strong CRM skills, especially with Salesforce.
• Excellent communication, negotiation, and organizational skills.
• Proven ability to meet or exceed renewal and retention targets
• Outstanding attention to detail
• Flawless execution of tasks
• Ambitious and determined approach
• Proven ability to successfully implement strategies
• World-class communication and collaboration skills
• Strong leadership and mentoring abilities

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [e-mail] or at [phone].

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$88,600.00 - $115,200.00 USD

Cengage Group is a global education technology company serving millions of learners, providing affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready.