Manager, Reliability and Observability

Zelis Healthcare, LLC; Morris Township (NJ); Hybrid; USD 140,000 - 186,000; Full time

Job summary

Zelis Healthcare, LLC is seeking a Senior Site Reliability Engineering Manager to lead supervisors and SREs, delivering reliability and performance for mission-critical services. Owns a domain SLO framework, reliability roadmaps, incident/DR playbooks, and drives automation with product, dev, and security.

This role emphasizes design of scalable infrastructure, proactive monitoring, and coaching teams to raise service quality, while aligning with business goals and enterprise standards.

Qualifications

• Bachelor's degree plus 8+ years, or Master's with 6+ years.
• Proficiency using AI tools for intelligent prompts.
• Experience managing teams.
• Excellent communication and leadership skills.
• Ability to manage multiple priorities.
• Ability to translate strategy into execution.
• Cloud familiarity (AWS/Azure/GCP), scripting/automation (Python/Bash, Ansible/Terraform), observability (Prom/Grafana/ELK).
• Proven ability to lead, mentor and develop teams.
• Excellent communication to influence stakeholders at all levels.
• Promotes open dialogue and problem-solving.

Responsibilities

• Lead, mentor, and manage a team of professionals to deliver outstanding service.
• Oversee design/operation of scalable, reliable infrastructure and ensure proactive monitoring, incident response, and capacity planning.
• Implement and govern SLO/SLI practices and errorbudget policies with product/engineering.
• Own BC/DR strategy and validation for owned services and ensure audit-ready evidence of tests.
• Drive automation (IaC, configascode) and deployment safety (canary/bluegreen).
• Provide real-time coaching and feedback to team members to improve service quality and efficiency.
• Handle escalated and complex issues promptly.
• Monitor compliance with policies and data security.
• Leverage influencing skills across the enterprise for cost-effective solutions.
• Partner with leadership to develop people plans aligned with strategy.
• Provide training and development opportunities.
• Conduct performance reviews and feedback.

Skills

Team leadership

People management

Cloud platforms

Automation scripting

Observability tools

Communication

Strategic execution

AI prompts

Mentoring

Cross-functional collab

Stakeholder influence

Education

Bachelor's degree

Master's degree

Tools

AWS/Azure/GCP

Python/Bash

Ansible/Terraform

Prometheus/Grafana/ELK

Job description

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

This role manages supervisors and professional SREs to deliver reliability, availability, and performance outcomes for missioncritical services. Owns a domain SLO framework, reliability roadmaps, and incident/DR playbooks; drives automation to reduce toil and increase engineering leverage. Builds crossfunctional alignment with product/dev/security on reliability requirements in design and releases.

What You'll Do:

• Lead, mentor, and manage a team of professionals to deliver outstanding service.

• Oversee design/operation of scalable, reliable infrastructure and ensure proactive monitoring, incident response, and capacity planning.

• Implement and govern SLO/SLI practices and errorbudget policies with product/engineering.

• Own BC/DR strategy and validation for owned services and ensure auditready evidence of tests.

• Drive automation (IaC, configascode) and deployment safety (canary/bluegreen).

• Provide real-time coaching and feedback to team members to improve service quality and efficiency.

• Handle escalated and complex issues and resolving promptly to maintaining excellence.

• Monitor compliance with policies and procedures, including data security and regulatory requirements.

• Leverages influencing and negotiation skills across the enterprise to achieve business goals, cost-effective and innovative shared solutions.

• Partners with leadership team to develop people priorities and plans, that align with organizational strategies.

• Provide training, support, and development opportunities to team members to ensure high performance and engagement.

• Conduct regular performance reviews, provide feedback, and identify opportunities for professional development.

What You'll Bring to Zelis:

• Typically has Bach. +8 yrs.; Masters +6 yrs. Attends company training and regional training in area of expertise. Presents own work to members of department and external consultants and external professional conferences, Collaborates externally

• Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.

• Proven experience in managing teams.

• Excellent communication and leadership skills.

• Ability to manage multiple priorities and deliver results.

• Ability to translate strategy into execution.

• Deep familiarity with cloud (AWS/Azure/GCP), scripting/automation (Python/Bash, Ansible/Terraform), observability (Prom/Grafana/ELK).

• Proven ability to lead, mentor, and develop high-performing teams.

• Excellent communication skills to influence and engage stakeholders at all levels.

• Promotes a culture of open dialogue and problem-solving.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range

$135,200.00 - $185,900.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

• Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [e-mail].

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.