Manager, Registration and Operations

Skoll Foundation; Washington (District of Columbia); Hybrid; USD 108,571 - 152,145; Full time

Benefits offered by this job

Retirement contribution 10%

Medical/Dental/Vision coverage

Flexible time off

Job summary

The Skoll Foundation in Washington, DC is seeking a Manager, Registration & Operations to lead the end-to-end delegate curation and registration experience for all Skoll convenings, with a primary focus on SWF. The role blends strategic planning with hands-on execution, owning the tech build and rollout of systems, and managing the delegate lifecycle from invitation to onsite arrival.

Reporting to the Associate Director & Producer, Convenings, you will partner with IT, Communications, and

Qualifications

• Bachelor’s degree or equivalent experience with at least five years in event operations or registration management.
• Experience with attendee management systems and CRM platforms, Salesforce preferred.
• Excellent organizational skills and attention to detail with multiple workstreams.
• Strong written and verbal communication and client-facing skills.
• Proficiency in Salesforce, Asana, Excel, PowerPoint, Outlook, and Word.
• Willingness to travel domestically and internationally, including onsite in Oxford for SWF.

Responsibilities

• Oversee end‑to‑end delegate curation, invitation criteria, and registration processes.
• Lead configuration and rollout of the registration platform and Salesforce integration.
• Manage on‑site registration, badges, and staff – including seasonal contractors.
• Collaborate with IT, Communications, and vendors to ensure a high‑quality delegate experience.

Skills

Salesforce

Asana

Excel

PowerPoint

Outlook

Word

CVENT

Education

Bachelor’s degree or equivalent experience

Tools

CVENT

CRM platforms

Job description

The Skoll Foundation is hiring a Manager, Registration & Operations based in Washington, DC. This role is eligible for a hybrid work schedule, including Tuesday, Wednesday, and Thursday required onsite in the Washington, DC office.

The Skoll Foundation is a private grantmaking foundation that seeks to build a sustainable world of peace and prosperity for all by investing in, connecting, and championing social entrepreneurs and other social innovators. Together, we advance bold and equitable solutions to the world's most pressing problems.

The Manager, Registration & Operations is a critical member of the Skoll Convenings team, responsible for the end‑to‑end delegate curation and registration experience across all Skoll‑hosted convenings — with a primary focus on the Skoll World Forum. This role bridges strategic planning and on‑the‑ground execution: owning the technical build and rollout of tech systems, managing the SWF registration experience from invitation through onsite arrival, and providing meaningful production and operations support to the team.

Reporting to the Associate Director & Producer, Convenings, the Manager works cross‑functionally with IT, Communications, Community, and external partners to deliver a seamless, high‑quality delegate experience. This role also stewards the event technology stack and Salesforce CRM for convenings, driving process improvements that strengthen the team’s operational foundation.

Key Responsibilities

• Delegate Curation & Registration (50%)
  • Develop delegate curation and invitation criteria annually; enforce deadlines for staff and external referrals; establish and monitor curation goals.
  • Oversee end‑to‑end registration platform design, build, and rollout in partnership with IT — including Salesforce integration, form design, testing, training, and troubleshooting.
  • Own on‑site registration and badging process; manage registration team and seasonal contractors.
  • Develop streamlined and user‑friendly registration processes for special delegate groups (e.g., Global Access Pathways, funder bundles).
• Event Operations & Production Support (15%)
  • Support various event production logistics; interface with external production partners and vendors on key milestones.
  • Coordinate staff travel and accommodation for SWF and other Skoll convenings (e.g., UNGA).
  • Support vendor contracting processes and invoice management.
  • Provide data research and analysis for event‑related projects; support event security coordination.
• Delegate Experience (15%)
  • Coordinate across teams to develop SWF resources including website content, Delegate Guide, staff role assignments, etc.
  • Manage seating plans for New Theatre and other SWF venues.
• Tech & Systems (20%)
  • Steward event tech content and data: microsite/schedule content, mobile app integration, registration platform configuration; IT owns development and infrastructure.
  • Drive internal process improvements across registration and operations workflows.
  • Manage cross‑departmental collaboration systems for SWF.
  • Oversee [e-mail] and [e-mail] inboxes.
  • Maintain Salesforce CRM for convenings: campaigns, contacts, data cleansing, dashboards.
  • Support event communications with the Communications team.

Required Education and Experience

• A Bachelor’s degree or equivalent experience and a minimum of five (5) years of experience in event operations, registration management, or program coordination.
• Demonstrated experience with event registration systems, attendee management, and/or CRM platforms — Salesforce strongly preferred.
• Exceptional attention to detail and organizational skills; ability to manage multiple concurrent workstreams.
• Excellent client‑facing skills; composure and professionalism in high‑pressure environments.
• Strong written and verbal communication skills.
• High proficiency with Salesforce, Asana, Excel, PowerPoint, Outlook, and Word.
• Ability to travel domestically and internationally, including extended onsite time at the Skoll World Forum in Oxford, UK.
• Able to work onsite three days a week, Tuesday, Wednesday, and Thursday, in Washington, DC, and within fifty miles of the Skoll office. Locational proximity of fifty miles or closer to the Washington, DC office is required for consideration.

Preferred Education & Experience

• Direct experience within philanthropy, social entrepreneurship, global issues, or the social sector.
• Experience with CVENT or similar event registration platforms in a large‑scale convening context.
• Experience supporting event budget management and vendor coordination.

Cultural Alignment

• Enthusiastic and flexible collaborator with humility, a positive demeanor, and exceptional service orientation, ready to roll up sleeves and collaborate across the Foundation’s small team.
• A keen sense of integrity, professionalism, and commitment to creating a positive organizational culture.
• Comfortable working in a fast‑paced environment and adaptable to change.
• Interest in social innovation and alignment with the Skoll Foundation’s mission to catalyze transformational social change.

Benefits

The Skoll Foundation offers a comprehensive benefits package including a discretionary 10% employer‑sponsored retirement contribution, flexible time off, paid holidays, medical, dental, and vision coverage, and generous retirement plan offerings.

Salary Range

The full salary range for this role is $108,571 to $152,145 USD. New hires typically start between the range minimum and midpoint, or $108,571 to $130,410 USD, based on job‑related skills, experience, and expertise evaluated during the interview process.

The Skoll Foundation is an equal‑opportunity employer. We encourage applications from candidates of all backgrounds.