Manager Regional Medical Staff Operations

Novant Health; Charlotte (NC); On-site; USD 110,000 - 170,000; Full time

Job summary

Novant Health is seeking a Regional Manager of Medical Staff Operations to provide strategic and operational leadership across an assigned region. You will ensure regulatory compliance, governance, provider readiness, and an exceptional provider experience while collaborating with CMSO teams and facility leadership.

The role drives regional performance, onboarding readiness, accreditation preparedness, risk management, and change initiatives across the region.

Qualifications

• 5 years progressive leadership experience in Medical Staff Services, Credentialing, Privileging, Healthcare Operations, Regulatory Compliance or related healthcare field.
• 7 years experience managing operations across multiple facilities, regions, or healthcare entities, preferred.
• CPCS and/or CPMSM certification required.

Responsibilities

• Supports provider onboarding readiness and collaborates with Provider Experience leaders to identify and resolve barriers impacting provider access, engagement, Day 1 readiness.
• Provides leadership and operational support for organizational growth, acquisitions, integrations, facility transitions, new programs, and strategic initiatives.
• Provides leadership and operational oversight for Medical Staff Operations within an assigned region, ensuring regulatory, accreditation, and organizational requirements are met.
• Leads and develops Medical Staff Operations team members through coaching, performance management, talent development, succession planning, and employee engagement.
• Serves as the primary regional liaison between facility executives, physician and advanced practice provider leaders, Medical Staff leadership, and CMSO teams to strengthen communication and advance priorities.

Skills

Credentialing system experience

Travel to multiple locations

Onsite 3 days/week

Education

Bachelor's degree

Graduate degree

CPCS and CPMSM certifications

Job description

What We Offer

The Regional Manager of Medical Staff Operations provides strategic and operational leadership for Medical Staff Operations across an assigned region. This role ensures regulatory compliance, effective medical staff governance, provider readiness, operational excellence, and an exceptional provider experience.

Serving as the primary liaison between facility leadership, physician and APP leaders, Medical Staff leadership, and Credentialing and Medical Staff Operations (CMSO) teams, the Manager drives collaboration, resolves complex operational issues, and advances organizational priorities.

The Manager is accountable for regional performance and consistent execution of system-wide CMSO standards and initiatives. This role leads team development, provider onboarding readiness, accreditation preparedness, risk management, process improvement, and change initiatives while supporting growth, integrations, facility transitions, and other strategic priorities across the region.

What You\'ll Do

• Supports provider onboarding readiness and collaborates with Provider Experience leaders to identify and resolve barriers impacting provider access, engagement, successful integration into practice, and Day 1 readiness.


• Provides leadership and operational support for organizational growth, acquisitions, integrations, facility transitions, new programs, and strategic initiatives impacting Medical Staff Operations.


• Provides leadership and operational oversight for Medical Staff Operations within an assigned region, ensuring compliance with regulatory, accreditation, and organizational requirements.


• Leads and develops Medical Staff Operations team members through coaching, performance management, talent development, succession planning, and employee engagement.


• Serves as the primary regional liaison between facility executives, physician and advanced practice provider leaders, Medical Staff leadership, and CMSO teams to strengthen communication, resolve complex issues, and advance organizational priorities.

What We\'re Looking For

Education

• 4 Year / Bachelors Degree, required. Healthcare Administration, Business Administration, Nursing, Public Health or other related field. Will accept minimum seven (7) years of leadership experience in lieu of bachelor's degree.


• Graduate Degree, preferred. Healthcare Administration, Business Administration, Nursing, Public Health, Organizational Leadership or other related field.

Experience

• 5 years Progressive leadership experience in Medical Staff Services, Credentialing, Privileging, Healthcare Operations, Regulatory Compliance or related healthcare field, required.


• 7 years Experience managing operations across multiple facilities, regions, or healthcare entities, preferred.

Licensure/Certification

CPCS and/or CPMSM, required.

Additional Skills (required)

• Experience with a Credentialing information system (CredentialStream experience preferred).


• Ability to drive/travel to multiple locations/facilities as needed.


• Required to work 3 days a week onsite at a facility located within the assigned region.

Additional Skills (preferred)

Experience managing medical staff functions at multiple facilities.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

190624