Manager, Redemption Optimization

Hilton; Dallas (TX); Remote; USD 78,000 - 110,000; Full time

Benefits offered by this job

Incredible travel perks

Hilton ESPP

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton is seeking a Manager of Redemption Optimization to support pricing, revenue management, loyalty, and analytics initiatives within the in-house Commercial Services team. The role reports to the Director of Redemption Optimization and focuses on activation planning, performance monitoring, and strategic analysis across pricing and inventory solutions.

Responsibilities include leading projects from planning to final readout with cross-functional partners, creating readiness checklists, and

Qualifications

• Three (3) years of work experience in Pricing, Revenue Management, Loyalty, Commercial Strategy, Analytics, Product Delivery, Project Management, or a related field
• Proficiency using Excel (can perform complex functions) and PowerPoint to analyze business information and communicate findings to varied audiences
• Travel up to 20% of the time

Responsibilities

• Manage projects from planning through activation, monitoring, measurement, and final readout, using clear plans, milestones, risks, dependencies, and decision dates
• Develop initiative plans, readiness checklists, and process documentation that translate goals into relevant work for analytical, operational, product, and technology partners
• Review Commercial and Loyalty information; prepare initial analyses and decision-ready summaries; and identify findings or unresolved questions that require further review

Skills

Pricing

Revenue management

Loyalty

Analytics

Commercial strategy

Project management

Excel

PowerPoint

Tools

JIRA

Confluence

MicroStrategy

SQL

Power BI

Power Query

Job description

Job Identification: 228742

Job Category: Technology

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

This role is based at one of our corporate offices in Dallas, TX, McLean, VA or Remote

This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Manager of Redemption Optimization you will support these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. On the Pricing & Inventory Solutions team reporting to the Director of Redemption Optimization, you will support redemption strategy and capabilities, including performance monitoring and activation planning.

What you'll do during a typical day:

• Manage projects from planning through activation, monitoring, measurement, and final readout, using clear plans, milestones, risks, dependencies, and decision dates.

• Develop initiative plans, readiness checklists, and process documentation that translate goals into relevant work for analytical, operational, product, and technology partners.

• Review Commercial and Loyalty information; prepare initial analyses and decision-ready summaries; and identify findings or unresolved questions that require further review.

How you'll collaborate with others:

• Partner with teams across Pricing, Hilton Honors, Analytics, Digital, Technology, and hotel-facing operations to coordinate deliverables and connect work throughout the company.

• Facilitate working sessions, prepare agendas and pre-reads, capture actions, and escalation material risks or unclear ownership to the Director with concise context and practical options.

Deliverables you'll take ownership of:

• Assigned redemption initiatives and capabilities, including the integrated project plan, launch readiness, quality assurance, monitoring, materials, measurement coordination, and documented recommendations for Director and Leadership review.

• Reusable program artifacts such as requirements, analytical intakes, performance readouts, decision logs, strategies, and source-of-truth documentation that preserve learning and improve future execution.

What It Takes to Make the Stay

You have these minimum qualifications:

• Three (3) years of work experience in Pricing, Revenue Management, Loyalty, Commercial Strategy, Analytics, Product Delivery, Project Management, or a related field

• Proficiency using Excel (can perform complex functions) and PowerPoint to analyze business information and communicate findings to varied audiences

• Travel up to 20% of the time

It would be useful if you have:

• Experience in Hospitality, Loyalty Economics, Redemption Products, Hotel Pricing, Revenue Management, or Hilton Honors

• Experience with experimentation, performance measurement, forecasting, financial analysis, or commercial impact assessment

• Experience with JIRA, Confluence, MicroStrategy, SQL, Power Query, Power BI, or comparable work-management and analytical tools

• Experience using approved Artificial Intelligence tools to organize information, accelerate analysis or documentation, and improve the clarity of business deliverables

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most

• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits (https://jobs.hilton.com/benefits) package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $77,500 – $110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

#LI-REMOTE

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.