Manager, Recreation Services - Student Success

Washington University in St. Louis; St. Louis (MO); On-site; USD 45,600 - 75,300; Full time

Benefits offered by this job

22 days of vacation

10 recognized holidays

Competitive health insurance

Metro transit U-Pass

Retirement savings plan

Job summary

Washington University in St. Louis is seeking an entry-level Manager for Recreation Services to support customer-facing operations at the Summers Recreation Center. Responsibilities include greeting members, executing membership transactions, and supervising student workers.

The ideal candidate should have a Bachelor’s degree and 2 years of customer service experience. Benefits include vacation days, competitive health insurance, and a retirement savings plan with university contributions. Salary ranges from $45,600 to $75,300 annually.

Qualifications

• 2 years of customer service experience required.
• Preferred: Master’s degree and 4 years of customer service.
• Supervisory experience with diverse student populations.

Responsibilities

• Provide a professional presence at the recreation department entrance.
• Execute membership transactions and complete revenue deposits.
• Supervise and train student workers.
• Manage online profiles including website and social media.

Skills

Customer Service

Planning and Organization

Communication

Conflict Management

Teamwork

Education

Bachelor’s degree or equivalent education

Tools

Innosoft Fusion

Social Media Platforms

Website Management

Job description

Position Summary

WashU's Division of Student Success seeks an entry level recreational professional for the position of Manager, Recreation Services. The Division of Student Success advances the educational mission of the university through resources and experiences outside the classroom that prepare our students for lifelong success. This position will support the front‑line, customer‑facing operations of the Summers Recreation Center, including greeting and directing facility members and visitors, executing membership transactions and deposits, and training and supervising student workers. The individual will also maintain the online profiles of the Office of Recreation, including the website, mobile app, and social media channels.

Working Hours

Schedule: Sunday–Thursday. Hours: 37.5.

Primary Duties & Responsibilities

• Provide a professional presence at the main entrance to the Athletics & Recreation Department. Greet members and visitors, answer phone calls, provide facility tours, and enforce department and facility policies.
• Professionally execute membership transactions for the Summers Recreation Center and complete daily revenue deposits.
• Supervise, train, and evaluate 30‑40 student workers at the membership desk.
• Manage the website, mobile app, and social media channels for the Office of Recreation.
• Perform other duties as assigned.

Working Conditions

• Ability to maintain flexible work hours and provide on‑site coverage during university holidays and breaks.

Education

Required: Bachelor’s degree or equivalent education and/or experience.

Certifications / Professional Licenses

First Aid CPR/AED – American Red Cross.

Experience

Customer Service – 2 years.

Preferred Qualifications

• Master’s degree and four years of customer service experience.
• Experience using Innosoft Fusion or a related member management system.
• Supervisory experience managing and developing diverse student populations.
• Ability to maintain flexible work hours and provide on‑site coverage during holidays and breaks.
• Excellent planning and organization skills.
• Excellent decision‑making and prioritizing skills.
• Strong interpersonal skills and ability to communicate effectively with people from diverse backgrounds.
• Strong conflict‑management skills.
• Strong teamwork skills.
• Demonstrated competency in helping to meet program objectives, assessment, and establishing program priorities.
• Experience with website management.
• Proficiency in social media platforms.

Benefits

Personal: up to 22 days of vacation, 10 recognized holidays, and sick time; competitive health insurance packages; free Metro transit U‑Pass for eligible employees; a defined contribution (403(b)) retirement savings plan with university contributions starting at 7%.

Wellness: wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more.

Family: four weeks of caregiver leave; family care resources; tuition coverage (up to 100% for WashU and 40% elsewhere after seven years).

Salary

USD 45,600.00 – 75,300.00 annually (Grade G09).

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.