Manager - Radiology Technologist - $26-39 per hour

Atrium Health Charlotte; Charlotte (NC); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Radiology Technologist Manager to oversee scheduling operations in a dynamic healthcare environment. This role involves managing a team, ensuring efficient scheduling processes, and maintaining high-quality patient care standards. As a key liaison between various departments, you will contribute to operational efficiency and patient satisfaction. Join a forward-thinking organization committed to equitable healthcare and make a significant impact in the community. If you are passionate about healthcare management and ready to lead a dedicated team, this opportunity is perfect for you.

Benefits

Medical benefits

Vision benefits

Dental benefits

Life insurance

401k retirement plan

Health savings account

Qualifications

• 3+ years of leadership experience in a healthcare setting.
• Expert knowledge of ICD-10 and CPT coding.

Responsibilities

• Manage daily operations for Radiology scheduling and staff.
• Ensure timely scheduling of outpatient exams and quality patient care.

Skills

Leadership

Scheduling Management

ICD-10 Knowledge

Customer Service

Education

High School Diploma

Bachelor of Science in related field

Tools

Radiology Information System

Picture Archiving and Communications Systems

Job description

Atrium Health Charlotte is seeking a Radiology Technologist Manager for a job in Charlotte, North Carolina.

Job Description & Requirements

• Specialty: Radiology Technologist
• Discipline: Allied Health Professional
• Start Date: ASAP
• Duration: Ongoing
• Employment Type: Staff

Overview

Job Summary

Manages the day to day operations for Radiology scheduling. Includes management of a team of Radiology Schedulers, serving as a liaison between scheduling and the various facility managers and the referring physicians and contributing to the development and implementation of business processes and goals related to scheduling. Works closely with the pre-services team to manage the process for pre-authorization. Basic functions and responsibilities include insuring all radiology outpatient exams are scheduled in a timely manner, managing staffing to meet call hold time targets and problem resolution.

Essential Functions

• Contributes to the development and provides daily management of call center processes to ensure high quality patient care and operational efficiency.
• Maintains expert knowledge of up-to-date ICD-10, CPT and Medical Necessity requirements and incorporates into scheduling processes to support a seamless patient experience.
• Maintains working knowledge of exam protocols that impact scheduling and updates scheduling processes accordingly.
• Maintains responsibility for personnel management, including hiring, time keeping, performance appraisals, quality assurance, policy interpretation, employee relations and counseling according to department and hospital policies.
• Assists in the preparation of the annual capital equipment and operational budget. Participates in quality assurance and improvement activities to maintain compliance and drive standardization and efficiency within areas of responsibility
• Serves as a Radiology liaison with other areas within and outside of Radiology.
• Addresses patient, physician, and employee complaints. Identifies problem areas and makes procedure modifications and coaches employees to improve customer service.
• Utilizes provided statistical data/reports to manage and improve overall performance on key metrics such as talk time, calls returned to queue, time in not ready, average hold time, service level, etc. and provide coaching to employees on opportunities for improvement.
• Conducts regular staff meetings. Communicates information effectively to all staff. Attends and coordinates appropriate department meetings with staff. (i.e. in-service programs and employee development).
• Coordinates training for all scheduling employees on the Scheduling System, radiology infrastructure and business processes related to scheduling radiology procedures for the newborn, pediatric, adolescent, adult and geriatric population of patients.

Physical Requirements
Predominantly office environment with filing, typing and statistical management with occasional exposure to the technical areas of the department. Works in multiple facilities. Must be able to effectively communicate with physicians, nurses, technical staff, ancillary staff, engineers, user departments, and outside vendors. Works with computers, calculators, Radiology Information System, Picture Archiving and Communications Systems. Finger dexterity required. Each employee has the responsibility to work in a safe manner.

Education, Experience and Certifications

High School graduate or equivalent required. Three years of previous leadership experience required, 5 years preferred. Bachelor of Science degree in a related field or completion of an AMA approved School of Radiological Technology and certification by the American Registry of Radiological Technologists preferred.

Atrium Health Charlotte Job ID #152683. Posted job title: Radiology Scheduling Manager - Atrium Health Scheduling Charlotte FT

About Atrium Health Charlotte

Headquartered in Charlotte, NC, Atrium Health is now part of Advocate Health, the third-largest nonprofit, integrated health system in the United States, which was created from the combination with Advocate Aurora Health. In the Southeast Region, Atrium Health provides care under the Atrium Health name in Charlotte, NC, Atrium Health Wake Forest Baptistname in the Winston-Salem, NC, region, as well as Atrium Health Navicentand Atrium Health Floydin Georgia and Alabama. Together, we are committed to providing equitable care for all. Annually, Advocate Health provides nearly $5 billion in community benefits.

Atrium Health Wake Forest Baptist

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist's two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children's Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Atrium Health Navicent

Atrium Health Navicent is the leading provider of healthcare in central and south Georgia and is committed to its mission of elevating health and well-being through compassionate care. Atrium Health Navicent is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the third-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Navicent provides high-quality, personalized care in 53 specialties at more than 50 facilities throughout the region. As part of the largest, integrated, nonprofit health system in the Southeast, it is also able to tap into some of the nation's leading medical experts and specialists with Atrium Health, allowing it to provide the best care close to home - including advanced innovations in virtual medicine and care. Throughout its 125-year history in the community, Atrium Health Navicent has remained dedicated to enhancing health and wellness for individuals throughout the region through nationally recognized quality care, community health initiatives and collaborative partnerships. It is also one of the leading teaching hospitals in the region, helping to ensure viability for rural health care for the next generation.

Atrium Health Floyd

Atrium Health Floyd Medical Center is a 304-bed, full-service hospital located in Rome, Georgia. Serving as the main campus for Atrium Health Floyd, this hospital provides a certified Chest Pain Center, a designated Bariatric Surgery Center of Excellence and a Breast Imaging Center of Excellence. Atrium Health Floyd also is home to a state-designated Level II Trauma Center and a Level III Neonatal Intensive Care Unit, and has specialty centers for pediatrics, and wound care and hyperbaric therapy.

Benefits

• Medical benefits
• Vision benefits
• Dental benefits
• Life insurance
• 401k retirement plan
• Health savings account