Manager, Quality & Training

AltaMed Health Services Corp; Anaheim (CA); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings plans

Paid Time Off & Holidays

Paid CME Days

Tuition Reimbursement

Job summary

AltaMed Health Services Corp is seeking a Training and Quality Manager to lead the development, implementation, and oversight of training and quality initiatives for the Patient Service Center and AltaMed Now program.

The role focuses on enhancing staff performance, service quality, and patient experience by ensuring staff are well-trained, engaged, and aligned with organizational standards.

Qualifications

• Experience developing and delivering training programs in healthcare.
• Proven ability to improve staff performance and service quality.
• Bilingual Spanish/English is a plus.

Responsibilities

• Oversee strategic development, implementation and oversight of training and quality initiatives.
• Ensure staff are well-trained, engaged, and aligned with standards.
• Enhance employee performance and patient experience through training.

Skills

Training management

Employee development

Healthcare training

Bilingual Spanish/English

Education

Bachelor's degree or higher

Job description

Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed – it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day.

Job Overview The Training and Quality Manager is responsible for the strategic development, implementation, and oversight of training and quality initiatives for the Patient Service Center and AltaMed Now program. The Manager plays a critical part in enhancing employee performance, service quality, and overall patient experience by ensuring staff are well-trained, engaged, and aligned with organizational standards.

Minimum Requirements

• Graduation from an accredited college or university with courses in educational methods, personnel administration, applied psychology, English, and possibly journalism, or a minimum of 4 years of successful experience in the delivery of training programs, preferably in healthcare organizations.
• Minimum 4 years of in-service training experience in healthcare organization policies and procedures.
• Minimum 4 years' experience in training and development, preferably in a managerial role.
• Bilingual Spanish/English is a plus.

Compensation

$88,241.92 - $110,302.40 annually

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

At AltaMed, you will have the opportunity to work with a diverse team of dedicated professionals who are passionate about making a difference and supporting our community of over 400,000 patients.

AltaMed Health Services Corporation is committed to providing equal employment opportunities for all qualified individuals.

We strictly prohibit discrimination in employment based on race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by local, state, or federal law, ordinance, or regulation.

We are committed to promoting equality and inclusivity beyond our recruitment and hiring processes. We aim to create a respectful, valued, and inclusive workplace through training, advancement opportunities, and access to resources and support.

We focus on fostering a diverse workforce because it enriches our organization and improves our ability to effectively serve our clients and community.

We encourage individuals from all backgrounds to apply and join us in our mission to create a positive impact.