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Walmart's Quality Assurance Manager in Bentonville leads QA programs to ensure consistent service delivery and operational excellence. You will analyze quality data, identify improvements, and collaborate with stakeholders to implement processes that raise product quality and customer satisfaction.
You will supervise supplier quality management, drive corrective actions, and coach associates. The role includes applying ethics and integrity, working with cross-functional teams, and promoting
Role summary:
The (USA) Manager, Quality Assurance, leads the development and execution of quality assurance programs to ensure consistent customer service delivery and operational excellence. This role involves analyzing quality data, identifying improvement opportunities, and collaborating with stakeholders to implement effective process enhancements. The manager oversees product quality and performance, provides actionable feedback, and supports associate development through coaching and mentoring. Upholding company policies and ethical standards, this position drives continuous improvement initiatives that enhance customer satisfaction and operational performance while fostering a culture of accountability and integrity.
About the team:
The Quality Assurance team leads supplier quality management by implementing rigorous protocols and continuous improvement processes. They collaborate with suppliers to validate product performance before production, driving quality initiatives and managing corrective and preventive actions. The team ensures manufacturing processes meet high standards through strong leadership and effective communication. They assess supplier performance, provide actionable feedback, and support process enhancements. Committed to maintaining product quality and operational excellence, the team fosters accountability and consistent delivery aligned with Walmart’s dedication to customer satisfaction and operational integrity.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:
Minimum Qualifications: Bachelor's degree in Business, Communications, Education, Engineering, or related field and 2 years' experience in training, quality, product development, or related area OR 4 years' experience in training, quality, product development, or related area.
Preferred Qualifications: Customer Service, Human Resources, Sales, Training and Development, Training and Facilitation. Masters: Business Administration.
1700 Se 5th St, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.