Manager, Quality Assurance

CJ Logistics America; Des Plaines (IL); Hybrid; USD 124,000 - 135,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan

Paid Time Off

Tuition Assistance

Earned Wage Access

Career Advancement

Job summary

CJ Logistics America is seeking a dedicated Manager, Quality Assurance to lead the implementation and continuous improvement of our Quality Management System across our logistics center network.

This leadership role reports to the VP, Safety, Security and Compliance and focuses on establishing product quality control plans and maintaining regulatory standards in pharmaceutical, food, and regulated environments.

Qualifications

• Bachelor's Degree in Operations, Supply Chain, Engineering, Food Science, Food Technology, Chemistry, Biology, or 5 years of equivalent professional experience.
• 2 to 4 years of experience in an operations environment, with practical experience in food manufacturing, supply chain management, or related quality systems fields.
• Proven experience managing small teams and leading through influence.
• Regulatory knowledge: HACCP, cGMPs, FSMA, sanitation programs, pest control, internal audits, QA Management Systems, FDA/USDA/state requirements.
• Analytical, project management, time management, and organizational skills.
• Effective oral and written communication with management, colleagues, and customers.
• Ability and willingness to travel up to ~30% of the time.

Responsibilities

• Develop and document product quality checks, frequencies, methods, and procedures for warehousing operations that build the criteria for a control plan.
• Deliver effective training and support on the Quality Management System (QMS), principles, and methodologies.
• Oversee system performance, monitor internal compliance, and drive continuous improvement across the network.
• Act as a change agent in supporting the growth of the continuous improvement culture and drive implementation of visual control management across facilities.
• Assist with third‑party audit preparations and manage corrective action plans.
• Manage and complete applicable licensing and registrations for CJ Logistics operations regarding pharmaceutical, food, and other regulatory requirements.
• Maintain and develop quality system planning programs, including HACCP, SQF, and Food Defense plans.

Skills

Leadership Abilities

Regulatory Knowledge

Analytical & PM Skills

Communication Savvy

Travel Flexibility

Education

Bachelor's Degree in Operations, Supply Chain, Engineering, Food Science, Food Technology, Chemistry, Biology, Microbiology

Job description

Who We Are And Why We’re Hiring

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third‑party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer‑packaged goods, healthcare and medical supplies, and tire and automotive.

This position is not eligible for visa sponsorship or support for work authorization.

Now Hiring: Manager, Quality Assurance

CJ Logistics America is seeking a dedicated Manager, Quality Assurance to lead the implementation and continuous improvement of our Quality Management System across our logistics center network. Reporting to the VP, Safety, Security and Compliance, this leadership role is responsible for establishing product quality control plans, ensuring internal compliance, providing technical leadership, and maintaining regulatory standards across pharmaceutical, food, and regulated customer environments. As a champion of operational excellence, you will serve as a change agent to build and sustain a proactive quality and continuous improvement culture.

Why You’ll Love This Role

• Culture: You’ll work with a team that values collaboration, innovation, continuous improvement, and uncompromising quality.
• Impact: Every day presents new opportunities to shape quality governance, drive regulatory compliance, and safeguard high‑value supply chains for global enterprise customers.
• Salary: Your base pay is one part of your total compensation package. We anticipate this role to pay a base salary between $124,000 - $135,000 per year, but actual base pay will depend on the successful candidate’s skills, qualifications, and experience.
• Schedule: Ability to work a flexible schedule to support deadlines or cross‑functional collaboration, but typically 8:00am-5:00pm Monday through Friday.
• Location: This position works a hybrid schedule out of our corporate office in Des Plaines, IL, requiring regular on‑site presence four (4) days per week.

What You’ll Do

• Control Plan Architecture: Develop and document product quality checks, frequencies, methods, and procedures for warehousing operations that build the criteria for a control plan.
• QMS Training & Education: Deliver effective and continuous training and support on the Quality Management System (QMS), principles, and methodologies.
• Compliance & Oversight: Oversee system performance, monitor internal compliance, and drive continuous improvement across the network.
• Continuous Improvement Leadership: Act as a change agent in supporting the growth of the continuous improvement culture and drive the implementation and sustainment of visual control management throughout facilities.
• Audit Management & Corrective Actions: Assist with third‑party audit preparations and manage corrective action plans.
• Regulatory Licensing & Registrations: Manage and complete applicable licensing and registrations for CJ Logistics operations regarding pharmaceutical, food, and other regulatory requirements.
• Quality System Planning: Maintain and develop various quality system planning programs, including HACCP, SQF, and Food Defense plans.

What You Bring To The Table

• Education & Experience: Bachelor's Degree in Operations, Supply Chain, Engineering, Food Science, Food Technology, Chemistry, Biology, Microbiology, or 5 years of equivalent professional experience.
• Operations Background: 2 to 4 years of experience in an operations environment, with practical experience in food manufacturing, supply chain management, or related quality systems fields.
• Leadership Abilities: Proven experience managing small teams and leading through influence.
• Regulatory Knowledge: Demonstrated knowledge of HACCP, cGMPs, FSMA, sanitation programs, pest control, internal audits, QA Management Systems, and FDA, USDA, and state quality requirements.
• Analytical & PM Skills: Excellent analytical, project management, time management, and organizational skills.
• Communication Savvy: Effective oral and written communication skills with management, colleagues, and internal and external customers.
• Travel Flexibility: Ability and willingness to travel up to approximately 30% of the time to facilities across the network.
• Physical & Environment Readiness: Ability to work in a hybrid setting, balancing desk work with active site walkthroughs. Must be capable of wearing required PPE (steel‑toed shoes, safety glasses, high‑visibility vests) and working around varying temperatures, loud noises, and industrial equipment traffic.

What's In It For You

• Strategic Scope: Lead the design and expansion of quality management systems across an expanding national logistics footprint.
• Stable Corporate Career: This is a Salary, Exempt corporate role within our Safety, Security, and Compliance department.
• Inclusive Environment: Join an Equal Opportunity Employer that relies on diverse skills, backgrounds, and perspectives to drive innovation and growth.
• Supportive Culture: We are fully committed to providing reasonable accommodations to ensure all employees can perform their essential functions successfully.

CJ Logistics About Statement:

At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third‑party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer‑packaged goods, healthcare and medical supplies, and tire and automotive.

CJ Logistics is proud to be an Equal Employment Opportunity and affirmative action employer. We prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or related medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics protected by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This position is not eligible for visa sponsorship or support for work authorization.

• Competitive compensation
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement savings
• Paid time off
• Tuition assistance
• Early access to earned wages
• High performance culture with a continuous improvement mindset
• Opportunities for advancement!

We are proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or related medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.

This position is not eligible for visa sponsorship or support for work authorization.

This position is not eligible for visa sponsorship or support for work authorization. CJ Logistics is committed to equal employment opportunity and providing equal access to applicants with disabilities. If you require a reasonable accommodation or wish to request an alternative, non‑automated evaluation process due to a disability, medical condition, or neurodivergence, please contact our Talent Acquisition Accommodations Team at [e-mail] or call ([phone]. Requesting an accommodation or alternative review process will not negatively affect your candidacy.