Manager - Quality

Pace; Huntersville (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Pace Analytical is seeking a Quality Manager to oversee quality programs and procedures for a site or region. You will lead staff, implement processes, and coordinate with management to ensure data quality and regulatory compliance.

The role requires a Bachelor's degree in science and 3+ years in quality, with supervisory experience preferred. Strong communication and problem-solving skills are essential for success in a dynamic lab environment.

Qualifications

• Bachelor's degree in chemistry, biology, or a closely related field, and 3 years of quality experience; 3 years of supervisory experience strongly preferred.
• Comprehensive principles and practices of quality systems and regulatory programs.
• Budget development and administration; effective report writing and communication.

Responsibilities

• Manages staff including hiring, training, development and engagement; evaluates performance.
• Implements and manages quality processes, audits and improvement programs.
• Provides input on policies and procedures for the function and area.
• Advises leadership on quality matters and regulatory compliance.
• Maintains awareness of quality regulations, industry trends and applicable laws.
• Resolves escalated quality problems and coordinates with internal or external stakeholders.

Skills

Quality management

Team leadership

Budget management

Communication

Training

Oral presentations

Problem solving

Education

Bachelor's degree in chemistry/biology or related field

Job description

Quality Manager

SUMMARY:

Responsible for managing the implementation of quality programs, policies, and procedures from a functional or technical perspective for a single site or multi-sites within a region or division. Provides advisement to management staff in quality related matters, including performance, regulatory compliance, and data quality and usability.

ESSENTIAL FUNCTIONS:

• Manages staff including hiring, training, development and engagement of self and team members, evaluating performance, providing compensation recommendations, and performance management.
• Implements and manages quality processes, results, audits, and improvement programs to achieve desired results, aligns leadership and resources required, and ensures effective administration; areas are varied.
• Provides input and advice regarding development of the policies and procedures for the function, group, or areas; areas are intermediate to complex.
• Provides observations and recommendations to leadership for improvement of the organization's policies, procedures, and practices on quality matters.
• Manages expectations of leaders, managers, staff, and operations, facilitates communication on customer needs and business requirements, and compiles and monitors performance metrics; contacts are at all levels.
• Resolves escalated, technical or sensitive quality problems or conflicts; works with internal groups or external agencies as needed and contributes to the successful resolution; areas are intermediate to complex.
• Manages the group or area budget including allocating resources and approving expenditures under control; budget is moderate in nature.
• Oversees or participates in special projects by identifying company, department, customer or service issues and priorities; communicates and coordinates and evaluates results.
• Maintains currency of quality regulations, industry trends, current practices, new developments, applicable laws, and related legislation.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in chemistry, biology, or a closely related field; AND three (3) years of experience in quality; OR an equivalent combination of education, training, and experience. Three (3) years of supervisory experience is strongly preferred.

Required Knowledge and Skills

Required Knowledge:

• Comprehensive principles, practices and techniques of quality systems and operational areas.
• Understanding of the development and implementation of quality programs, policies, and procedures.
• Principles and practices of developing teams, motivating employees, and managing in a team environment.
• Training others in policies and procedures related to the work.
• Preparing clear and concise reports, correspondence, and other written materials.
• Basic principles and practices of budget development and administration.
• Basic understanding of applicable quality standards referenced in regulatory programs and client programs.
• Computer applications and systems related to the work.
• Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
• Principles and techniques of providing effective oral presentations.
• Principles and practices of program planning, development, and evaluation.
• Principles and techniques of making effective oral presentations.
• Correct business English, including spelling, grammar, and punctuation.

Required Skills:

• Performing comprehensive professional-level quality duties in a variety of assigned areas.
• Overseeing and administering comprehensive and varied quality functions.
• Supervising and evaluating employees and providing related recommendations.
• Training others in policies and procedures related to the work.
• Applying more standard business and project management methodologies with a focus on implementing plans to achieve goals.
• Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner.
• Interpreting, applying, and explaining applicable laws, codes and regulations.
• Providing consulting services to supervisors and staff.
• Preparing functionals reports, correspondence, and other written materials.

• Using initiative and independent judgment within established organizational and department guidelines.
• Using tact, discretion, and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups across functional peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in a lab and office setting, use standard office and lab equipment and stamina to sit and stand for extended periods of time; exerting up to 40 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or move objects; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.

WORKING ENVIRONMENT:

Work is performed in a lab, warehouse and office setting. Work is subject chemicals, fumes, gasses, noxious odors and related items in a lab and samples setting.