Manager, Provider Relations

Equip Health; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Equip Health, a leading virtual eating disorder treatment program, seeks a Manager for Provider Relations. This role involves team leadership, coaching, and ensuring a high-quality referral experience to help individuals access effective treatment. The ideal candidate will have a Bachelor's degree, healthcare experience, and a strong focus on team development and customer service.

Benefits

Flex PTO (3-5 weeks/year recommended)

11 paid company holidays

Generous parental leave

Competitive Medical, Dental, and Vision plans

Company-paid Short-Term and Long-Term Disability

401(k) retirement plan

Qualifications

• 3-5 years of professional experience in inside sales/prospecting.
• 2+ years of experience leading a team with proven success.
• Healthcare experience required.

Responsibilities

• Lead and manage prospecting & referral teams to meet targets.
• Train and coach team members for improved performance.
• Maintain and improve processes for patient admission experience.

Skills

Team Development & Coaching

Attention to detail

Growth Mindset

Analytical & Data-Driven

Customer-Service Oriented

Education

Bachelor’s degree in related field

Job description

About Equip

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the role

The Manager, Provider Relations will lead the teams that play a key role in developing a pipeline of new provider relationships and delivering on a white-glove referral experience. This role is crucial in Equip’s growth and getting people with eating disorders into treatment that works. Core responsibilities will include team leadership, coaching to ensure effective prospecting, achieving growth metrics, adhering to timelines and service level expectations, and standard operating procedure management.

Responsibilities

• Lead and manage prospecting & referral teams: Oversee workflows to meet targets for high-quality meetings and referral-to-admission conversions, while ensuring adherence to standard procedures.

• Train and coach: Develop best practices, coach team members for improved performance, and collaborate with field sales reps for strategic alignment.

• Meet and adapt to targets: Execute on meeting prospecting targets, even during turnover, and optimize strategies as market dynamics shift.

• Maintain and improve processes: Maintain operating standards, optimize workflows, and understand complex processes for a superior patient admission experience.

• Ensure data integrity and reporting: Oversee reporting to ensure accuracy and effectiveness of the team's operations.

• Collaborate for efficiency: Work with the Product team to automate workflows and minimize disruption during enhancements.

• Perform additional tasks: Handle other duties as assigned.

Qualifications

• Bachelor’s degree in related field.

• Professional experience in inside sales/prospecting (3-5 years).

• 2+ years of experience directly or indirectly leading a team with proven success driving representatives to exceed targets.

• Healthcare experience required.

• Team Development & Coaching: Experience building teams and providing feedback.

• Attention to detail: Ensuring accuracy in processes.

• Growth Mindset: Open to feedback and adaptable.

• Analytical & Data-Driven: Prefers data for decision making.

• Cross-Functional Collaboration: Works well with various teams across organization.

• Customer-Service Oriented: Focused on customer satisfaction.

Time Off:

• Flex PTO (3-5 wks/year recommended) + 11 paid company holidays.

• Generous parental leave.

Core Benefits:

• Competitive Medical, Dental, and Vision plans with generous employer contributions for both individuals and families.

• Company-paid Short-Term Disability, Long-Term Disability, Life and AD&D insurance.

• Company-paid partnership with Maven Clinic to provide comprehensive reproductive and family care resources.

• Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more!

• 401(k) retirement plan.

Physical demands

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.